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DePaula Ford

Albany, NY

4.7
4,921 Reviews
When drivers around Schenectady, Troy, and Rennselear are in the market for a new car, they know they can count on DePaula Ford. At our dealership in Albany, NY, you’ll find a tremendous inventory of new, used, and certified pre-owned Fords. So whether you’re looking for a daily commuter like the Ford Focus or a big work pickup like the Ford F-150, we’ve got what you want! Unlike some dealerships, we’re also fully committed to serving your needs as a customer. This means ensuring you get a good deal on a car that fits into your budget, which is why we always have a rotating selection of new vehicles specials, as well as used vehicle specials on select models. Check out our different financing and lease options today, and get ahead of the game by applying for financing online! There are a number of reasons that so many people around Saratoga and Colonie continue to trust DePaula Ford. Find out why by stepping into our dealership and seeing what we have to offer during our regular hours Monday through Saturday. It’s easy to find us off of I-90 at 799 Central Avenue in Albany, NY, right across from Hannaford Supermarket. If you have any questions before you come in, feel free to give us a call at (518) 375-2163 and we’ll be glad to help you out!
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799 Central Ave

Albany, NY

12206

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Showing 4,921 reviews

March 14, 2021

We had a very enjoyable purchasing experience at DePaula Mazda. Glenn Cummings our sales person was terrific. He knows Mazdas and his inventory, Without any pressure he helped us select a car with the featu More

by reillygroup@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin McCarthy
Mar 15, 2021 -

DePaula Ford responded

Thank you so much for the kind review! We're happy to hear our staff was able to help you out. If there's anything you need in the future, don't hesitate to reach out.

March 14, 2021

The service dept was able to address all my concerns & get the trk back to me in a timely manner as the shop was extremely busy. Trk runs great thanks to the technicians that wk on my trks More

by Drewslawncare63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave & Howard, Mike Demartino, Steve Kannes
Mar 15, 2021 -

DePaula Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

March 14, 2021

With interest rates being so low right now we felt it was a good time to upgrade our pickup but wasn't looking forward to playing the car buying game with current events. So refreshing to deal with a truck d More

by thomasstover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shear
Mar 15, 2021 -

DePaula Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

March 14, 2021

Excellent experience consistently. Service level very high . Professional service advisers. Confidence in Lenny is very high. Trust very high. Mechanics are very good and never seem to have to bring car More

by HOWELLD300
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t know the other people , Crystal Blackman
Mar 15, 2021 -

DePaula Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

March 14, 2021

As always I get courteous treatment from Lenny farnam. He always makes sure that I am satisfied with the service performed before I leave the dealership. More

by Kaylee123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

DePaula Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

March 14, 2021

Simple and quick deal! Had a great deal and an awesome car within 24 hours! Vince and team were great! Love my car! Thank you! More

by Christina M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Rosamino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick, Mike, Vince, Vince Smeaton
Mar 15, 2021 -

DePaula Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

March 13, 2021

We have never before had such an amazing experience purchasing a vehicle. Everyone from when we first made contact online to the final contact with a transport driver bringing our new vehicle to our h More

by bsullivan1733
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Milton , Mike Moolick, Jay Yudzevich, Shuhab Noory
Mar 15, 2021 -

DePaula Ford responded

We're glad to hear you had such a great experience! If there's anything we can do to help in the future, don't hesitate to reach out.

March 13, 2021

One of the best I have ever been too! They were super accommodating and continued to provide nothing less than exceptional service. When purchasing the Ford Explorer, I was given all the information and More

by Khlavac143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Fattoruso, Shuhab Noory
Mar 15, 2021 -

DePaula Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

March 13, 2021

Service could have been better. My car was at the dealership for 6 and a half hours longer than it should have. I think that alone makes bad service. So there should be some accommodations More

by bundallstheking127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Demartino, Steve Kannes, Crystal Blackman
Mar 15, 2021 -

DePaula Ford responded

I appreciate the opportunity to hear more about your recent visit to our dealership. Our customers are our top priority, and we strive for satisfaction. If you are feeling as if your vehicle’s needs were not met, then it is apparent we fell short of our customer service goal. Please contact me at your earliest convenience as I would like to further discuss your visit. I look forward to the opportunity to speak with you. Sincerely, Mike DeMartino - Service Manager – 518-489-5414

March 13, 2021

Went out of their way to make sure everything was done correctly. Vehicle was in for collision services and staff was polite and respectful. Jeff and Alicia made this experience what should be expected. More

by JMCGIVERN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Winny, Crystal Blackman
Mar 15, 2021 -

DePaula Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

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