Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
DePaula Ford
Albany, NY
5,011 Reviews
When drivers around Schenectady, Troy, and Rennselear are in the market for a new car, they know they can count on DePaula Ford. At our dealership in Albany, NY, you’ll find a tremendous inventory of new, used, and certified pre-owned Fords. So whether you’re looking for a daily commuter like the Ford Focus or a big work pickup like the Ford F-150, we’ve got what you want!
Unlike some dealerships, we’re also fully committed to serving your needs as a customer. This means ensuring you get a good deal on a car that fits into your budget, which is why we always have a rotating selection of new vehicles specials, as well as used vehicle specials on select models. Check out our different financing and lease options today, and get ahead of the game by applying for financing online!
There are a number of reasons that so many people around Saratoga and Colonie continue to trust DePaula Ford. Find out why by stepping into our dealership and seeing what we have to offer during our regular hours Monday through Saturday. It’s easy to find us off of I-90 at 799 Central Avenue in Albany, NY, right across from Hannaford Supermarket. If you have any questions before you come in, feel free to give us a call at (518) 375-2163 and we’ll be glad to help you out!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,011 reviews
March 31, 2021
One of the best customer service I have ever had! The rep was so polite and helpful. I was very happy with service and would recommend. rep was so polite and helpful. I was very happy with service and would recommend. More
by CONNORSBL
Verified CustomerEmployees Worked With
Not sure of name but I do not see pic of person I dealt with.
March 31, 2021
I visited a number of various auto dealers, including Mazda Poughkeepsie. I knew I wanted a Mazda but did not enjoy my experience at Route 9. I found a car on the DePaula Mazda website that was comparab Mazda Poughkeepsie. I knew I wanted a Mazda but did not enjoy my experience at Route 9. I found a car on the DePaula Mazda website that was comparable and took a chance and drove up to see them. What an exceptional experience all around. Excellent service, kind people, and great inventory. I purchased a car within 45 minutes! More
by niagarafallsmc
Employees Worked With
Stephanie in sales!!!, Colin McCarthy
March 31, 2021
They've gone above and beyond to make sure that I am satisfied both sales and service were great. They were very easy to deal with and made my experience very pleasant. satisfied both sales and service were great. They were very easy to deal with and made my experience very pleasant. More
by ANTHONY BUTTOFUCCO
March 31, 2021
Best service department around!!! Always friendly service and a pleasure to take my vehicle for service!!! All my vehicles (6 Ford’s ) come to Depaula for service as needed!!!! service and a pleasure to take my vehicle for service!!! All my vehicles (6 Ford’s ) come to Depaula for service as needed!!!! More
by mcordeiro1
March 31, 2021
Pleasure to deal with. Great car at a fair price.I had Pleasure to deal with. Great car at a fair price. I had previously agreed to buy the same car at another dealership. When I showed up the car was scr Pleasure to deal with. Great car at a fair price. I had previously agreed to buy the same car at another dealership. When I showed up the car was scratched on all four corners, had a dent the was repaired terribly and chips all over it. I walked away. More
by furey65
March 30, 2021
The #1 reason why I keep coming back to Mazda, specifically this dealership is their customer service. I have brought my car in more then the average car owner brings their car in for service and specifically this dealership is their customer service. I have brought my car in more then the average car owner brings their car in for service and as much as I have pestered them about every little concern and need I have had, they have always went above and beyond to make me happy. Their persistence to achieve customer satisfaction is extraordinary and since day one I have respected them for that. More
by SYDNEYCARROW
Employees Worked With
Other Employees :
Albert Rodriguez, Mike Demartino, Josh Brogue, Crystal Blackman
March 30, 2021
Decent sales people. Josh was professional and quick. Did not stay in dealership for hour's. Thanks. I found the tech person really knowledgeable of vehicle. Did not stay in dealership for hour's. Thanks. I found the tech person really knowledgeable of vehicle. More
by rthrasher1
Employees Worked With
Josh halin
March 30, 2021
Lenny is an excellent service person. I was here on Lenny is an excellent service person. I was here on Monday March 29 and was here till 8:00pm. He was so kind and felt bad bc the guy who was suppose Lenny is an excellent service person. I was here on Monday March 29 and was here till 8:00pm. He was so kind and felt bad bc the guy who was supposed to do my alignment left. So I had to come back the next day to get it done. He made sure it got in right away. More
by SHORTCAK311
Employees Worked With
March 30, 2021
DePaula gave me excellent value for my trade in. They were easy to work with and up front about everything. I had excellent service. Josh Halse my sales rep. was aces. Nice work DePaula. were easy to work with and up front about everything. I had excellent service. Josh Halse my sales rep. was aces. Nice work DePaula. More
by markmaloy213
Employees Worked With
Joshua Halse
March 30, 2021
Team was ready for me and I was able to wait and feel comfortable. Out and my way in no time. I don’t know who all the technicians were that did inspection and replaced rear wiper. comfortable. Out and my way in no time. I don’t know who all the technicians were that did inspection and replaced rear wiper. More
by cdelam6533
Employees Worked With
Josh Brogue
