
DePaula Ford
Albany, NY
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Outstanding Sales Team What a great and refreshing experience. Went to DePaula Ford to test drive a F-150 and a short time later we not only received an awesome deal on ou What a great and refreshing experience. Went to DePaula Ford to test drive a F-150 and a short time later we not only received an awesome deal on our trade-in, but got the truck we were looking for. Felix, our Sales Representative was knowledgeable, respectful of our time and extremely helpful. We will definitely be back for our next vehicle. More
Painless as possible Found process at DePaula Ford easy. My salesperson, Mike, didn't waste my time. Got the car I wanted, at a fair price. Friendly, professional staf Found process at DePaula Ford easy. My salesperson, Mike, didn't waste my time. Got the car I wanted, at a fair price. Friendly, professional staff. I was pleasantly surprised how painless the process was at DePaula. More
Great experiance and a great deal. Of the three dealerships I contacted online, they were the only ones to not only contact me, but to follow up. I made an appointment to look at a truc Of the three dealerships I contacted online, they were the only ones to not only contact me, but to follow up. I made an appointment to look at a truck I thought was out of my range. I wasn't even planning on driving the truck. But when they handed me a paper with my potential lease payments, I was shocked. I ended up driving out with the truck I wanted with a lower payment than the vehicle I was currently leasing. And that vehicle cost was almost $7000 less when I leased it. I know the buy out price in the end will more than make up the $7000 difference, but I'll probably just lease again. My wife's lease runs out in a couple months, We'll be back for a Mazda this time. Oh yea, my appointment was at 10:00 am, and I drove away at around 3:30 or so in my new truck. It was a Saturday, and it took them some time to transfer my insurance and prep the truck. To pass some of the time they even had us go to a great place nearby for lunch and covered the bill. Next time we're going for dinner. Sadly, I can't remember the finance guy by name, but he was great too. Everything was in order, he explained everything and made the process simple. One last thing, two days after my purchase, I finally get a message from the third dealer I had contacted a week before. The one I was previously leasing from, apologizing for somehow missing my email. I wanted to, but I didn't bother to return his call. More
Good process, some bumps at the end Buying the car was a reasonable process. my only complaint was when it came time to pick up the car, the person who was supposed to be available to te Buying the car was a reasonable process. my only complaint was when it came time to pick up the car, the person who was supposed to be available to teach me how to use all the functions and features was not there. that was a disappointment. I still don't know how to use the voice activated function and needed that tutorial. The dealership should not schedule a final sale without making sure they have the personnel available to demonstrate the car's features. More
Overall pleasant experience, Nice people, thorough process My wife convinced me to consider Mazda (DePaula) and it was a pleasure working with Marat, Bryan and Mackenzie... very well spoken and versed in their My wife convinced me to consider Mazda (DePaula) and it was a pleasure working with Marat, Bryan and Mackenzie... very well spoken and versed in their respective fields. The process is very thorough... Based on initial impressions would not hesitate to recommend DePaula and purchase from again. More
Friendly and helpful Qasim is very friendly to customers, and helpful and knowledgable in selecting vehicles. The whole process was awesome and comfortable, looking forwar Qasim is very friendly to customers, and helpful and knowledgable in selecting vehicles. The whole process was awesome and comfortable, looking forward to the services in future. More
Easiest car buying experience I have ever had. Went to DePaula Ford looking for a used truck. The salesman was very helpful and I did not feel pressured at all. Got more for my trade than was expec Went to DePaula Ford looking for a used truck. The salesman was very helpful and I did not feel pressured at all. Got more for my trade than was expecting. They were able to get me the monthly payment I wanted and I was on the road with my new truck in 2 hours. More
Everyone is very friendly and listened to what you want in a I was very hesitant about doing business with DePaula Ford would treat me after my lease was up. I was very happy all the way around I was very hesitant about doing business with DePaula Ford would treat me after my lease was up. I was very happy all the way around More
Awesome service by everyone !! Carl and team were so helpful in helping me pick out my new Explorer. No pressure to buy that day but they gave you all the information to get the car Carl and team were so helpful in helping me pick out my new Explorer. No pressure to buy that day but they gave you all the information to get the car you wanted with explaining all the features and benefits and what would work the best for you. More
Seamless! Qasim was knowledgeable and friendly. Easy to talk to and an excellent listener. Really tuned - in to our wishes and needs. This buying experience Qasim was knowledgeable and friendly. Easy to talk to and an excellent listener. Really tuned - in to our wishes and needs. This buying experience was a pleasure from start to finish. We were also impressed with the assistance of Mike Moolick and Mackenzie. Everyone was very professional and friendly. More