DePaula Ford - Service Center

Chance as well as service manager Justin were very responsive and worked hard to assist with my issue responsive and worked hard to assist with my issue More

Expedient and pleasurable I had a very good experience. Chuck did a great job as did Harold. The receptionist was great to work with as well Chuck did a great job as did Harold. The receptionist was great to work with as well More

Was very pleased that they got my car in quickly and kept me informed about the service and let me know immediately when it was done me informed about the service and let me know immediately when it was done More

I used to get update videos, I didn't get one this time. Maybe it wasn't necessary for an oil change and tire rotation. The appointment took what seemed like a long time for an oil change, tire rotation, an Maybe it wasn't necessary for an oil change and tire rotation. The appointment took what seemed like a long time for an oil change, tire rotation, and a 30 minute repair for a recall. I could be wrong. Generally, pretty good. More

Dealership staff was considerate of my time & also thorough with my SUV's needs. Staff was friendly & polite. thorough with my SUV's needs. Staff was friendly & polite. More

Diagnosed quickly, ordered part and future appointment scheduled quickly Everyone was great to work with scheduled quickly Everyone was great to work with More

They are amazing to deal with, the service was fast the staff is friendly and it was nice that the shuttle service came and picked up my wife's vehicle up at her job did a complete service on the vehicle a staff is friendly and it was nice that the shuttle service came and picked up my wife's vehicle up at her job did a complete service on the vehicle and brought it back to her in a timely fashion More

Service at DePaula is always top notch. A+++++ Tom and his team are outstanding. Thank you! A+++++ Tom and his team are outstanding. Thank you! More

Paid for a diagnostic ($216) service and the diagnosis was incorrect. Had the vehicle serviced elsewhere at the repair wasn't what I got charged $216 for by DePaula was incorrect. Had the vehicle serviced elsewhere at the repair wasn't what I got charged $216 for by DePaula More

Was charged a fee for something I didn't ask for Was charged for asking them to service my car if the service was covered under warranty charged for asking them to service my car if the service was covered under warranty More