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DePaula Ford - Service Center

Albany, NY

4.6
2,811 Reviews

2,811 Reviews of DePaula Ford - Service Center

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July 31, 2025

Great Sales people and Service Techs are top notch. Hussain,Harron and Lenny are amazing. More

by DSPRAGU1
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haroon Matin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hussain Said
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Waleck Technician
July 31, 2025

A super easy, and straightforward experience. The purchasing process was simple; and trustworthy. I highly recommend. More

by brookerutnik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin McGuirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2025

Tremendous service, efficient, congenial, professional and courteous. Would recommend to anyone looking for great service and to be treated well! More

by daveramasr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2025

The dealership is only as good as its people – and Chance is the MVP! I usually avoid dealers because of all the horror stories, but from the moment I walked in, Chance was amazing. It’s been over 2 years no More

by Leon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance
July 29, 2025

Busy. Waited about two hours for an oil change and tire rotation. Also an inspection. More

by Descobedo79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2025

Pleasant employees , taken care of in a timely manner, excellent quality of service, Will come back . More

by kuth8254
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2025

My wife and I have purchased a total of four cars in our dealings with Depaula Ford. We’ve dealt with Lenny Farnam over the past 22 years. It’s always been a pleasure getting things done with Lenny’s assi More

by Walter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2025

Lenny Farnam is a great Service Rep! He told me what my car needed and gave me an estimate and the service was very quick! It also needed a few things but not right away and he told me More

by NANCY.SCHWEBLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2025

Courteous very knowledgeable in the industry. Every question I had was answered correctly was not there a long time was a very easy comfortable process and I liked it and I would recommend them. More

by sheehan1584
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mackenzie Albin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rosamino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2025

Professional and courteous service managers. I trust that my vehicle will be serviced as if it was their own. More

by efdidonna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie Albin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hussain Said
5.0
This rating includes all reviews, with more weight given to recent reviews.
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