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DePaula Ford - Service Center

Albany, NY

4.6
2,751 Reviews

2,751 Reviews of DePaula Ford - Service Center

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June 17, 2025

Had an appointment for an oil change and tire rotation. The service rep said it would take 1-2 hours for the service. My vehicle was ready in an hour and a half. He also advised routine services for the More

by rmjaqua49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance Guild
June 17, 2025

Lenny, always a pleasure. It always great to feel like and be treated like a valued customer. The level of necessary communication involving the needed service was solid. Nice More

by MR_MCGILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2025

Depaula Ford have been a great experience from sales Josh Halse. To service Luis Correa. Highly recommend!! More

by rdelsign
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Halse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2025

Charge for service repair is extravagant. I asked for recommendations service not to be performed but I was billed for the service More

by yongcajetan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Dwyer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
2.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
2.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2025

I called and made and appointment to have my tire pressure sensors replaced I spent 3 hours there for the to do a “diagnostic” and tell me my tire pressure sensors needed to be replaced. The only pro More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Devin McGuirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2025

Lenny was great as always. He always makes sure to get the job done in a timely manner and done right. He is great to work with and makes the process as easy as it can be. H More

by BP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2025

They were very helpful and understood what the problem was, and they tried to fix it a quickly as possible. More

by vfalcon64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance Guild
June 15, 2025

Excellent service from the time I contacted about the recall. Prompt response Excellent excellent excellent More

by schwankbarbara3
Recommend Dealer
Yes
Employees Worked With
John a mechanic
June 14, 2025

Luis is the face of DePaula Ford for me. He is the best! Personable, professional, knowledgeable and a great smile! Thanks, Luis! More

by TIMT4031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie Albin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haroon Matin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2025

Excellent Staff was very courteous and Luis was excellent. He answered all the questions I had More

by rprajesh
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
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