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DePaula Ford - Service Center

Albany, NY

4.6
2,700 Reviews

2,700 Reviews of DePaula Ford - Service Center

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March 12, 2023

We’re very straightforward and helped me out with everything I needed. Couldn’t ask for more More

by kcmaldonado23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance
March 12, 2023

There needs to be more interaction with the staff. The service I got on a recall was very good The service has improved a l More

by WMMILLER70
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua thatcher
March 11, 2023

Nice people, easy to work with, and know their stuff. Words to get up to fifteen More

by RPGJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2023

Truck was serviced in a timely manner. Lenny took care of it, noticed damaged to my front tire, got it fixed and told me about my Ford points that I easnt aware of. Great job Thank you More

by ROBERTENOCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2023

Very attentive and kind. Willing to answer questions and make sure you are taken care of. More

by Gabbya311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
March 10, 2023

I had a great experience with my salesman Very well knowledge Very pleasant to work with More

by bill.weis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
March 10, 2023

Lenny did a great job keeping me informed about my repairs and warranty issues. He was great to work with and very professional. More

by DFLESH121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2023

Great service amazing people! Wouldn't go anywhere else , I appreciate everyones time and patients with helping me service my vehicle More

by snoory24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2023

The staff here was very kind and thorough. Definitely knew were they were doing as my car is in excellent shape. More

by Sa Nay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2023

Chance in the service department was extremely helpful and informative throughout the whole process. Never hesitated to tell me what was going on good bad or indifferent. More

by M.R.K.
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance in service
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