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DePaula Ford - Service Center

Albany, NY

4.6
2,700 Reviews

2,700 Reviews of DePaula Ford - Service Center

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November 19, 2022

Car was suppose to be ready at the end of the day, dropped it off the night before and it took 2 1/2 days to get the car done. Making appointments 10 days in advance and then having to wait 2 1/2 days More

by Pb108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chance
November 19, 2022

Work was done accurately and promptly with polite service . Everything was done as expected thank you. More

by varbar2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Qasim Dawood
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rosamino
3.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Minarcik
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuhab Noory, Ron Bissonette
November 18, 2022

Pleasant and thorough experience. Our customer service person, Louis, was very professional and courteous. A pleasure to work with ! More

by SKARAMANOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
November 18, 2022

From start to finish it was a great experience checking in Lou was great my tech Andrew was great More

by Whel19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
November 17, 2022

Great with everything and great service. The car looks fantastic and I was happy to have her back. More

by fret.rigid_0q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
November 17, 2022

Very professional and curious once again Chance was great i will tell all my friends More

by HOWARD14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Bissonette
November 17, 2022

Always happy with the service very pleasant and very helpful. Refer others for service also. More

by TMASSE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Bissonette
November 17, 2022

The team did an awesome job at a great price and the vehicle was ready ahead of schedule. Extremely pleased. More

by Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff, Collision Shop Manager… Top notch!
November 16, 2022

Probably the best service experience I have ever had. Luis is great to work with and goes out of his way to make customers happy. More

by MJABRIAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
November 16, 2022

Dealership I rely on for my vehicle service for my F150 with constantly changing staff. More

by JJORGENSEN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis correa
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