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DePaula Ford - Service Center

Albany, NY

4.6
2,766 Reviews

2,766 Reviews of DePaula Ford - Service Center

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June 18, 2022

There was almost no communication with me from the body shop and I was told almost weekly when I called that my car was delayed again and it ended up taking almost two and a half months after the ordered t More

by NEWTS84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ron Bissonette
June 18, 2022

I can only say what I have always said I have always been satisfied with service at DePaula especially that provided by Ms Blackman and her team. More

by KBM6924
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
June 17, 2022

Thank you, Lenny Farnam. Your knowledge of Ford Pass and nearby eateries is unparalleled. Always a pleasure doing business with you. More

by BROOKS1230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 17, 2022

Great experience in them middle of one of your service reps abruptly quitting. The rep that took over did an amazing job! More

by DWDWITZ81551
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2022

My first time here with DePaula Ford and everyone was courteous, helpful and professional contrary to where I used to go. I was loyal to them for years. I will now be loyal to DePaula. More

by rfpollock
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
June 15, 2022

Service on my vehicle was done in a timely manner and professionally. Very satisfied with work. More

by WCRONIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayson Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2022

Crystal and the service staff were professional and helpful when I brought my vehicle in for maintenance. More

by JB13080
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
June 15, 2022

4x for one issue, two of which they never looked at the car. Manager offers free detail but never did it. More

by TIMOTHYRAINES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Rosamino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dwyer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis, Crystal Blackman, Frank Santoro
June 15, 2022

Fast in and out service. People were great to deal with. would recommend to friends and family. More

by BLoiselle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Halse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
June 14, 2022

CHANCE AND JUSTIN DWYER WERE EXTREMELY HELPFUL. AMAZING SERVICE EXPERIENCE MADE SURE MY TRUCK WAS PROMPTLY SEEN AND REPAIRED. More

by H.Ali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance, Crystal Blackman, Ron Bissonette
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