DePaula Ford - Service Center

Firstly, I called several weeks ago to make an appointment for a recall letter I received. I spoke to a lady, unfortunately I do not remember her name. She informed me that either her or another g appointment for a recall letter I received. I spoke to a lady, unfortunately I do not remember her name. She informed me that either her or another gentleman would call me back, as only her or he handled such issues. I waited several days, but never heard back. I subsequently made an appointment online to now address a second recall as well as some other issues I was having with my truck. I believe the first available appointment was +/- 14 days, which is understandable. I scheduled for this past Monday at 8:15 a.m. Two days later, I still had not heard anything. Trying to be respectful and understanding of everyone’s lack of help, I finally called on Wednesday afternoon and spoke to a gentleman who actually referred me to Crystal, who proceeded to tell me how busy they were and someone should have called me to reschedule. She also told me she would talk to the boss and try to “accelerate” the service, and that she would call me back. Well, you guessed it, that call never came. I was going out of town on Friday and needed my truck. I finally get a call, while heading out of town with an unreliable 1999 F150, that my truck is ready. Long story short, I believe it is totally unreasonable for a dealership to expect a customer to be without his vehicle for 5 days with absolutely no communication. I understand everyone is short help, and I am empathetic to that, but a phone call and full disclosure is very important. I appreciate your time in reading my review. I know it is not what you wanted to hear, yet you needed to. More

Excellent service, no issues. Lenny is always very pleasant and helpful. Car ready when promised Lenny is always very pleasant and helpful. Car ready when promised More

Brought my automobile in for various dashboard lights on. Picked up car 1 week later and 1 light still on. How can aservice tech or service manager be comfortable returning a car to customer with dash lights Picked up car 1 week later and 1 light still on. How can aservice tech or service manager be comfortable returning a car to customer with dash lights still indicating a problem? Clearly, I was a bit steamed. Enough said. Won't go back. More

Service center personnel were very professional and helpful. Service was completed properly in the time given. Problem was this. I had scheduled this appointment for first service after leasing car wit helpful. Service was completed properly in the time given. Problem was this. I had scheduled this appointment for first service after leasing car with service scheduling. But when I showed up for service there was no record of appointment. More

Service and responsiveness is always first rate … gold stars! Thanks for making service experience so smooth and easy. stars! Thanks for making service experience so smooth and easy. More

My first time there and everything was finished quickly, staff was great, couldn't be happier. staff was great, couldn't be happier. More

DePaula Ford is the only place I will get my F150 and Mustang serviced. They value me as a customer, and are always willing to go the extra mile to accommodate me. Crystal and Justin and all the techs ar Mustang serviced. They value me as a customer, and are always willing to go the extra mile to accommodate me. Crystal and Justin and all the techs are first rate. I use them about 4 times per year for routine maintenance and seasonal tire changes. I have the extended warranties on both my Fords so I can rely on Ford and DePaula Ford to keep me running strong. More

Everybody was friendly and helpful when I walked in place was nice and clean Oh it was a good experience was nice and clean Oh it was a good experience More

Service was great! Lenny was great and took care of everything. He explained everything in detail. Lenny was great and took care of everything. He explained everything in detail. More

The staff is great, friendly and quite helpful. Keep up the good work you are doing. Keep up the good work you are doing. More