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DePaula Ford - Service Center

Albany, NY

4.6
2,708 Reviews

2,708 Reviews of DePaula Ford - Service Center

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March 05, 2021

The service today was outstanding at Depaula Ford in Albany New York. Justin Dwyer the service guy Josh and another woman at the billing department were all terrific. My car looks great I love the servi More

by SMDS4950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Brogue
Mar 05, 2021 -

DePaula Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

March 05, 2021

Depaula Ford is a fantastic dealership to do business with. The dealership always goes the extra mile to satisfy there customers. From sales to service everyone is extremely helpful and accommodating. More

by LDAIGLE11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Demartino, Josh Brogue, Steve Kannes, Crystal Blackman
Mar 05, 2021 -

DePaula Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

March 04, 2021

Professional and great customer service. Dealership was ready for my test drive with multiple cars ready to go and different deals so making a decision was easy! More

by JOEDIMILIA22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Fattoruso, Vince Smeaton
Mar 05, 2021 -

DePaula Ford responded

We are so glad to read that you had such a positive experience at our dealership! We strive to be the best for our customers, and we're glad your visit reflected these values. If there's anything we can help with in the future, don't hesitate to reach out!

March 04, 2021

A good place to go. Nice, clean, friendly atmosphere. Knowledgable staff. Good quality service performed. Will definitely do business with them again. 5 star dealership. More

by theafronaut
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Brogue
Mar 05, 2021 -

DePaula Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

March 04, 2021

The staff were very helpful and easy to work with. Service was timely and done well. Waiting area was clean and pleasant. Would highly recommend. More

by johnlenio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

DePaula Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

March 04, 2021

Wow, couldn’t be happier with DePaula. Been to many places over many years, the team at DePaula is the best I’ve dealt with. From Jim R and Mark in sales to Crystal in service A+++! 👍 More

by JPDMWILLIAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Rosamino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Salesman Mark was very easy to work with!, Mike Demartino, Josh Brogue, Steve Kannes, Crystal Blackman
Mar 05, 2021 -

DePaula Ford responded

We are so glad to read that you had such a positive experience at our dealership! We strive to be the best for our customers, and we're glad your visit reflected these values. If there's anything we can help with in the future, don't hesitate to reach out!

March 03, 2021

We take our hotel vehicles here because the staff is Honest and friendly. Repairs were completed very fast and I was updated every step of the way. More

by HILTONALBANYPAYABLES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kannes
Mar 04, 2021 -

DePaula Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

March 03, 2021

Amazing sales team & service team. Was pleasantly surprised at the level of care & service we got for our first oil change. Would definitely recommend purchasing a car from DePaula & then returning f More

by DSEGUINYOUNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

DePaula Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

March 03, 2021

Thank you for your friendly and prompt service! The purchase of my new F350 was made easy by your sales and finance people! I will be recommending Depaula Ford to friends and family for future purchase More

by DIGDUGG22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayson Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mackenzie Albin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon DePaula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Foster, Jay Yudzevich, Mike Demartino
Mar 03, 2021 -

DePaula Ford responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

March 02, 2021

Brought my car in on 1/21 for recalls. Recalls fixed. 1 recall broke again. 4 visits later, not fixed yet. No calls when promised. More

by jgraz333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Crystal Blackman
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