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DePaula Ford - Service Center

Albany, NY

4.6
2,802 Reviews

2,802 Reviews of DePaula Ford - Service Center

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July 16, 2025

Service was great even with all of the construction going on they had my truck done in a timely manner! More

by robert52473
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2025

Exceptional service, excellent customer service I am so very happy about the service all around that I receive from Depaula ford More

by Mariah12047
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2025

Took 2 days to complete a diagnosis. Then tried to tell me I needed a new transmission when it was brand new and under warranty. Terrible. More

by MGOLDEN2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jared Pott
July 13, 2025

Worst experience ever, took 8months to fix my car, they broke a contract with me More

by Shyewilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2025

Chance was a great help to me. He took the time to explain everything to me I really appreciated his thoughtfulness More

by SENAMAREN57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guild, chance
July 11, 2025

Thank you to Luis for keeping me informed. I did not have to wait very long. More

by Jlashoff2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2025

Lenny is Great Service tech Rob is excellent Work time and parts prices reasonable Thanks More

by CAPTEN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2025

The gentlemen who assisted me were friendly and expedient. Chargers dedicated to EVs getting serviced would be an appreciated upgrade. I look forward to when construction at the dealership is compl More

by JM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 06, 2025

Amazing Service Dept. I will definitely recommend Depaula to friends and family that are looking to buy a vehicle and to service vehicle! From a One to Ten, I give the De More

by F22Raptor/Robocop/Mustang/Stealth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2025

The truck maintenance was taken care of in less time than originally stated. The issues with my wheels and alignment were brought to my attention as well. More

by GREENEBRIAN90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.