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DePaula Ford - Service Center

Albany, NY

4.6
2,836 Reviews

2,836 Reviews of DePaula Ford - Service Center

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August 04, 2025

The team was quick and responsive - staying true to the timeline provided when providing information on the scope of service. More

by dannyevans100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2025

The service was great and I had the car back on the road in a short time. More

by georgemcvey90
Recommend Dealer
Yes
Employees Worked With
Glenn Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2025

Awesome, Lenny had my vehicle in on time technician sent the video with the recommend service. Lenny reached out to verify. The service was completed at the time promised More

by JM131
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Farnam
August 02, 2025

Chance and the rest of the team were very helpful and courteous with my brake issues. I have recommended DePaula to my family and friends. More

by ngreenwood
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance
August 02, 2025

Everyone was very attentive and helpful. They greeted us by name and were quite gracious. More

by rwheckman
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon DePaula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rosamino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Fulgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2025

Very knowledgeable service employee keeps you up to date on your service visit, explains issues and addresses concerns. More

by Mrfreeman37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2025

Great Sales people and Service Techs are top notch. Hussain,Harron and Lenny are amazing. More

by DSPRAGU1
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haroon Matin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hussain Said
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Waleck Technician
July 31, 2025

A super easy, and straightforward experience. The purchasing process was simple; and trustworthy. I highly recommend. More

by brookerutnik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin McGuirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2025

Tremendous service, efficient, congenial, professional and courteous. Would recommend to anyone looking for great service and to be treated well! More

by daveramasr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2025

The dealership is only as good as its people – and Chance is the MVP! I usually avoid dealers because of all the horror stories, but from the moment I walked in, Chance was amazing. It’s been over 2 years no More

by Leon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance