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DePaula Ford - Service Center

Albany, NY

4.6
2,777 Reviews

2,777 Reviews of DePaula Ford - Service Center

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June 21, 2025

I always chose this dealer over metro ford they just do better work I prefer Chance over anyone else though to take the best care of my F-150 More

by CARTERDROUIN11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2025

it was under construction that i was not informed when i made the appointment if they informed this ahead time, it would be really helpful. other than that, no complain. it was quick. Lenny provided drop More

by RNLUCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2025

All your employees are super. Especially Luis. Keep up the good work everyone. See you soon More

by gknapp57
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2025

All your employees are super. Especially Luis. Keep up the good work everyone. See you soon More

by gknapp57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2025

Dealer made every effort to complete the work in a timely manner, and to keep me informed of progress. More

by SSHASHOK
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2025

Lenny was a good communicator, very helpful and overall a pleasure to work with once again More

by MARISHKA47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 17, 2025

Had an appointment for an oil change and tire rotation. The service rep said it would take 1-2 hours for the service. My vehicle was ready in an hour and a half. He also advised routine services for the More

by rmjaqua49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance Guild
June 17, 2025

Lenny, always a pleasure. It always great to feel like and be treated like a valued customer. The level of necessary communication involving the needed service was solid. Nice More

by MR_MCGILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2025

Depaula Ford have been a great experience from sales Josh Halse. To service Luis Correa. Highly recommend!! More

by rdelsign
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Halse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2025

Charge for service repair is extravagant. I asked for recommendations service not to be performed but I was billed for the service More

by yongcajetan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Dwyer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
2.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
2.0
This rating includes all reviews, with more weight given to recent reviews.