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DePaula Ford - Service Center

Albany, NY

4.6
2,777 Reviews

2,778 Reviews of DePaula Ford - Service Center

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June 16, 2025

Charge for service repair is extravagant. I asked for recommendations service not to be performed but I was billed for the service More

by yongcajetan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Dwyer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
2.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
2.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2025

I called and made and appointment to have my tire pressure sensors replaced I spent 3 hours there for the to do a “diagnostic” and tell me my tire pressure sensors needed to be replaced. The only pro More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Devin McGuirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2025

Lenny was great as always. He always makes sure to get the job done in a timely manner and done right. He is great to work with and makes the process as easy as it can be. H More

by BP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2025

They were very helpful and understood what the problem was, and they tried to fix it a quickly as possible. More

by vfalcon64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance Guild
June 15, 2025

Excellent service from the time I contacted about the recall. Prompt response Excellent excellent excellent More

by schwankbarbara3
Recommend Dealer
Yes
Employees Worked With
John a mechanic
June 14, 2025

Luis is the face of DePaula Ford for me. He is the best! Personable, professional, knowledgeable and a great smile! Thanks, Luis! More

by TIMT4031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie Albin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haroon Matin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2025

Excellent Staff was very courteous and Luis was excellent. He answered all the questions I had More

by rprajesh
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
June 14, 2025

The crew were very Friendly empathy efficiency. They take care of all details like recall More

by fcoalmeida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2025

Professional and courteous staff. Service performed on time.I will continue to do business with DePaula, More

by blackjohn99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2025

For a standard oil change offered at Depaula ford I can get the same thing a Depaula Chevy next door for half the price…. Concerning to say the least. I was a customer at Depaula Chevy for over a decade an More

by thescholer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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