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DePaula Ford - Service Center

Albany, NY

4.6
2,836 Reviews

2,836 Reviews of DePaula Ford - Service Center

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July 29, 2025

Busy. Waited about two hours for an oil change and tire rotation. Also an inspection. More

by Descobedo79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2025

Pleasant employees , taken care of in a timely manner, excellent quality of service, Will come back . More

by kuth8254
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2025

My wife and I have purchased a total of four cars in our dealings with Depaula Ford. We’ve dealt with Lenny Farnam over the past 22 years. It’s always been a pleasure getting things done with Lenny’s assi More

by Walter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2025

Lenny Farnam is a great Service Rep! He told me what my car needed and gave me an estimate and the service was very quick! It also needed a few things but not right away and he told me More

by NANCY.SCHWEBLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2025

Courteous very knowledgeable in the industry. Every question I had was answered correctly was not there a long time was a very easy comfortable process and I liked it and I would recommend them. More

by sheehan1584
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mackenzie Albin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rosamino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2025

Professional and courteous service managers. I trust that my vehicle will be serviced as if it was their own. More

by efdidonna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie Albin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hussain Said
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2025

Kenn Dittmar is an amazing person! His attention to detail and customer service are amazing! Your lucky to have such a wonderful Person in your employ More

by noahsreen1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenn Dittmar
July 25, 2025

Good service and fast service. Luis have good person . I back soon . Thank you guys More

by pvicente31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2025

This is my fourth lease with DePaula and I can’t complain each time we get a board Ford escape. I love the car and the service is good. I’m 78 years old and I love the fact that they will come get my car a More

by CATWOOD46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 24, 2025

They communicated well, employees were nice, they got me an appointment promptly and fixed my car More

by HODOROWSKIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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