Dean Team Hyundai

Friendly with Sales, Unpleasant with Financing I came to Dean Team Hyundai after seeing a car online with a specific Internet price. I was put in contact with Reed and when I arrived was happy to f I came to Dean Team Hyundai after seeing a car online with a specific Internet price. I was put in contact with Reed and when I arrived was happy to find the car already waiting for me. After not liking how that specific Sonata drove, Reed said he had another at the same price and year and let me test drive that one as well. He did not pressure me on time and even said I could go grab dinner and come back with it. I liked how he did not accompany me on the test drive like some other dealers and sales people do - it allowed me to collect my thoughts and not be pressured to make small talk without truly paying attention to the car and how it drove. Still after the second car, I was not happy with how the brakes felt and Reed said that he could bring in a car if I could come back two days later. When I returned I was very pleased with the Sonata he found and he was able to still give me the internet special price from the previous two cars I looked at. Since it was a special price to begin with, there was not a lot of negotiating to do, but they were able to make some cosmetic changes (removing of messed up window tint and after-market back up camera) and included the $200 application fee in the price. Reed was very friendly and respectful to work with. The only unpleasantness I encountered with this dealer was with Richard when it came time to buy the car. I already had a pre-approval with the bank that I work at and Richard would not stop trying to talk me into financing with them and extending my warranty. I understand that these things help the dealerships meet their quotas and such, but I was upfront that I wanted to stick to my pre-approval with the bank for financing purposes. After non-stop nagging about upgrading my warranty, I was about to grab my checkbook and walk out. When I finally shut down for good and make it very, very apparent I was not going to add on extra warranty, Richard shut down and barely talked. The rest of the transaction was very awkward. I'm sure that he's a nice guy, but I think he could have handled that part of the transaction differently. I haven't had to deal with the service department yet, but I can go to any Hyundai dealership because it is still under warranty. More

Two cars in five months We were looking to buy a bigger car because we were having our third baby. After calling the Dean Team and talking to Brian, he was able to find us a We were looking to buy a bigger car because we were having our third baby. After calling the Dean Team and talking to Brian, he was able to find us a car that fit our needs perfectly, before we even met him! After meeting him in person we were even more impressed with his friendliness and knowledge of his profession. The van we bought had everything we were looking for, and it fit perfectly into our budget. Buying the car through them was a simple and enjoyable enough experience that we came back five months later and got another car through them! We decided to lease our second car and the leasing process with Brian was just as pleasant. They gave us a fantastic deal on both trade-ins, and helped to make an well informed decision that fit the needs of our family. Brian was especially patient as we researched other options and took the time we needed to think and discuss each step. More

I would buy a car from here again This was my first time buying a vehicle and it was an extremely pleasant experience. Generally you hear a lot of negative reviews about how horrible b This was my first time buying a vehicle and it was an extremely pleasant experience. Generally you hear a lot of negative reviews about how horrible buying cars can be and how much haggling you have to do to get a fair deal, but not at Dean Team. I found an 07 Jetta GLI thanks to Bryan and he was EXTREMELY helpful the entire time. He was easy to talk to and very knowledgeable about the car and answering any questions we had. He helped work with us on our requests and overall made the experience extremely positive. If I am still living in Missouri the next time I buy a car I will definitely give Dean Team Hyundai the priority choice. Thank you Brian and Dean Team for making my first car buying experience memorable. P.S. Give Brian a raise purely for how easy of a process he made this for me. More

Harlen made buying a car easy for me! He answered all my questions and was very helpful. Richard in finance was very friendly and helpful. He answered all my questions and was very helpful. Richard in finance was very friendly and helpful. More

Great Experience Ben made the experience quick and easy. I knew what I wanted and Ben made sure I got exactly that, at a fair price and in a timely manner. Ben made the experience quick and easy. I knew what I wanted and Ben made sure I got exactly that, at a fair price and in a timely manner. More

Great Job! These two staff members were very easy to work with and I had a wonderful experience. Mike and Bryan asked me questions to see which vehicle met my n These two staff members were very easy to work with and I had a wonderful experience. Mike and Bryan asked me questions to see which vehicle met my needs. Once we decided on the Santa Fe Sport, they worked hard to find the perfect vehicle! I picked up the vehicle yesterday and couldn't be happier! More

Excellence at Dean Team A remarkable experience. Paul was a very informative sales person. He was very patient, listening to all of our needs and meeting or exceeding every o A remarkable experience. Paul was a very informative sales person. He was very patient, listening to all of our needs and meeting or exceeding every one of them. This was the most enjoyable and least stressful experience we have ever had purchasing a car. Dean Team has won our future business as well as my families. I have never raved to my friends and family about any car purchase until now. Way to go Dean Team...you are the best! More

This was the easiest car buying experience I've had I had a very pleasant experience with Dean Team Hyundai from start to finish. I have to take it back to get some work done that was promised. But ov I had a very pleasant experience with Dean Team Hyundai from start to finish. I have to take it back to get some work done that was promised. But overall very pleased More

Helpful and Patient We were looking for a used car and we saw something online that we were interested in. I came in to see the car and met Bryan Wiltfong who was very h We were looking for a used car and we saw something online that we were interested in. I came in to see the car and met Bryan Wiltfong who was very helpful and patient. He didn't rush me at all and was very patient, devoting a lot of time to answer all my questions and help me understand my options. During the sales process, he helped us with all of the technicalities and was very friendly and patient. All in all, we had a very positive experience and would recommend. We thank Bryan and the entire Dean Team. Thanks! More

Helful, direct, no pressure and honest sales We were interested in 2 different car types/models. Harlen was patient and allowed us to test drive the 1st, which they had on the lot, and the 2nd op We were interested in 2 different car types/models. Harlen was patient and allowed us to test drive the 1st, which they had on the lot, and the 2nd option he brought in from a different lot. The process was fast and painless. We'd recommend the dealership and Harlen for an easy experience! More