Dean Team Hyundai - Service Center

Each time take my car in for service I have dealt with Each time take my car in for service I have dealt with Craig Wheeler. He always greets me by name and is friendly and welcoming. When my car r Each time take my car in for service I have dealt with Craig Wheeler. He always greets me by name and is friendly and welcoming. When my car requires a lengthy service, Craig arranges a rental car for me. Service has always been prompt and completed in the amount of time promised. More

I am very disappointed in my service visit that started on 2/12/14. I have now purchased 2 different Hyundai vehicles from this dealership, and with my most recent experience in the service department this on 2/12/14. I have now purchased 2 different Hyundai vehicles from this dealership, and with my most recent experience in the service department this week I don't think I will again. I went online and scheduled an appointment for my oil change and tire rotation for 1 pm on Wednesday 2/12/14. I had scheduled this appointment at least 4-5 days in advance. However with no advance notification, when I arrived to the service department I was told that there was a recall on my 2013 Santa Fe and that it would take another 4 hours of labor on top of my oil change and tire rotation to fix the recall. I had planned on waiting at the dealership, and I would have made alternate plans had I known that my visit would take this long. However, I was assured that the dealership would pay for me to have a rental car at their expense and that I would be called on Thursday morning when my car was finished. (At this point I had to actually prod the service department person as to what on my Santa Fe was actually even recalled...very unprofessional to tell someone there is a defect on their car and not tell them what was wrong). I then was picked up by the Enterprise rental person and driven down to their location. I was unceremoniously told that this car was what they had left; and was then was an unwilling participant in a money making upsell part of Enterprise encouraging/advising me to personally pay to upgrade to their rental insurance, I declined. I was not comfortable with the car I was given, and being 7 months pregnant I did not feel safe in this tin can of a Hyundai accent, but at this point what choice did I have??? I drove straight home and never drove the car again except back to the dealership.... eventually. Shame on both Dean Team Hyundai and Enterprise for putting me into this position. Now comes Thursday morning.....time goes by and no one has called me all morning, so around 11:30 am I have to call the service department, wait on hold for 10 minutes and was then told my car was still being worked on and would need another 2 hours. REALLY?!??!? Finally at 1:20 pm the service department called and told me that my car was done and I could come pick it up. When I arrived at the service department I was surprised to see my car on the lot still dirty and had clearly not been through the carwash. I went into to get my car and asked about a carwash (at this point my car had been at the dealership for over 24 hours) and was told that they were all backed up and couldn't get to it. REALLY??!?!?! It is amazing the difference in the sales department and the service department at this dealership. There is NO WAY that a salesperson would not get your car cleaned before you agreed to buy it, but the service department is apparently far too busy to actually take care of your Hyundai vehicle and wash off the frame damaging/rusting chemicals of winter. I am so very disappointed in my experience...I do know what to do at this point...do I continue to subject myself to subpar service? I guess I try and find another dealership that values both my time, loyalty, and actually cares for my car. I am going to post my experience here and also email it to the general manager of the dealership. I hope that no one else has my horrible experience and things change going forward. More

Its because of their service dept that I will never buy another Hyundai. I have given them 3 opportunities to fix easy issues and they just couldnt find the time for me. The latest issue was a burnt out another Hyundai. I have given them 3 opportunities to fix easy issues and they just couldnt find the time for me. The latest issue was a burnt out headlight that would have taken 10 minutes to fix. I was told to wait a week to get an appt. Not acceptable. I have decided to service my car elsewhere from now on. Its not worth the frusteration. One more thing..... they are closed on weekends. Does everybody have time to take from work to get their car serviced? More

I would like to take the time to commend your Service Writer Sean Behymer for going above and beyond to provide excellent service! My 2013 Hyundai Elantra was brought into your dealership for what I th Writer Sean Behymer for going above and beyond to provide excellent service! My 2013 Hyundai Elantra was brought into your dealership for what I thought was a flat tire. After thorough examination of my vehicle it was found that I had a bent tie rod that went un-diagnosed since October of 2012 from Suntrup Hyundai in Wentzville. I have been driving my vehicle with the need of this repair for 9 months which was unsafe! Due the diligence of Sean Behymer to make sure my vehicle was safe this repair was found. I feel Sean Behymer was more than accommodating in providing me with the best service experience possible. This is my second Hyundai and after the experience I have had with your dealership I will be sure to recommend your dealership and service department to everyone. Thank you for making a bad situation a great experience! Sincerely, Tami Walker More

Over the pass 5 years I've been fortunate to have dealt with Craig Wheller the majority of the times. Craig is a pleasure to deal with and, as such, an asset to the Service Department. with Craig Wheller the majority of the times. Craig is a pleasure to deal with and, as such, an asset to the Service Department. More

DO NOT USE their service department! They tried to charge me $1,200 for a repair that an independent charged $250 to complete. When I called them later to question their pricing they would not return charge me $1,200 for a repair that an independent charged $250 to complete. When I called them later to question their pricing they would not return my call. It is clear to me that they try to gouge their customers and probably figure that if 1 out of 2 don't fight them on it, they're more profitable. I will never, ever have my car serviced by them again or ever buy from them again. More

Annie was absolutely great. She was friendly, informative, and incredibly helpful with getting my car repaired. If not for her, I wouldn't have known the extent of the problems I was dealing with informative, and incredibly helpful with getting my car repaired. If not for her, I wouldn't have known the extent of the problems I was dealing with my car. When I initially brought my car in to be looked at to see if they could tell what was wrong (from my vantage point the rear bumper was sticking out and might have needed to be re-aligned). Annie pointed out that not only was there a problem with the bumper, but my recently purchased used car also had a cracked up (internally) tail light that could be pulled out rather easily by hand and if I didn't get the car fixed soon, it could hit a sharp bump and fall out as it was basically hanging on by 1 wire. I am extremely grateful for her professionalism, care, and all the work she and her staff put into getting my car fixed. I will definitely recommend anyone to use Dean Team Hyundai for service as well as their very nice selection of vehicles. More

All Service and Parts personnel have been great to work with. Especially Craig Wheeler and Tom the Sevice Manager. We bought a new 2010 Santa Fe and were so impressed with the deal and the quality of the with. Especially Craig Wheeler and Tom the Sevice Manager. We bought a new 2010 Santa Fe and were so impressed with the deal and the quality of the Service Department that we also bought a new 2011 Tucson a year later. The deal wasn't as good, but the Service and Parts have always been as good or better than we had with the Lexus RX300 and Lexus GS300 that we traded in on those Hyundais. More

I have been a customer with this Hyundri Dealership for over 10 yrs and I travel 70 miles one way. Not only do I buy my vehicle here, I time my visit to the St. Louis area to get my service done here. I over 10 yrs and I travel 70 miles one way. Not only do I buy my vehicle here, I time my visit to the St. Louis area to get my service done here. I have always been treated with the greatest professionalism, the entire staff make me feel at home. Andy has sold me 3 cars now and I feel he is honest and works for me. I consider him a friend. Craig in Service always fits me in, calls me by name and gets me out asap. Tom, the general sales manager, since he started in 07 always greets me and makes me feel I am the only customer in lobby. Not sure about his pick for Super Bowl but still a nice guy..Just kidding Tom. I would give this dealership a overall 5 for sure. More