Dean Team Volkswagen of Kirkwood - Service Center

Your “free” loaner will cost you One of my expectations when taking a vehicle in to be serviced is excellent customer service. The level of care one typically receives from every emp One of my expectations when taking a vehicle in to be serviced is excellent customer service. The level of care one typically receives from every employee of a dealership is phenomenal and something to depend upon. This was not my experience of Dean Volkswagen. Never have I encountered a dealership that does not offer courtesy transportation for simple needs. Dean offers rental cars through Enterprise- which has proven to be more headache than help. All I required when taking my car in was a ride back to my primary vehicle. I had car seats, school pick ups, and dinner to make- a rental car was simply a burden. I was told that the $50 charged to my card would be fully refunded. I was in fact only given $12.66. When brought to their attention I was given some ridiculous excuse. I was made a promise, Dean did not follow through. They have been given two opportunities to rectify the mistake. Both times failed to handle the situation as one would expect. Customers have less and less control in today’s corporate America.. Knowing just how little a customer is valued is something I wish I had known before taking my car into the Dean Automotive Group. More

Confused They are very friendly and great with my car but calling them this morn bc just got 1300 dollarsof work done in my car drive it for a week same lights They are very friendly and great with my car but calling them this morn bc just got 1300 dollarsof work done in my car drive it for a week same lights came on hoping they can help me without having to pay more it's not there fault they actually helped me when Lou fusz sold me the car and told them they are a toyata dealership they don't work on Volkswagens went this morn Anthony took care of me right of way they are really good people looking out for the customer not how much money than can get out of you go!!!! Dean Team More

Easy to work with and friendly Christina met me as I came in and let me know what was going on with my appointment. She's friendly and easy tow work with. When the service guys were Christina met me as I came in and let me know what was going on with my appointment. She's friendly and easy tow work with. When the service guys were done she went over everything with me and sent me on my way feeling like I had been taken care of. I made the appointment online and it let me know when my car was done. It all works very well and I will be back the next time I need my service on my Jetta More

In with Airbag light, out with dead radio! UPDATED. Edit to review below: Update: Shortly after posting my initial review, I was contacted by the dealership and they apologized and fixed the radio wit Edit to review below: Update: Shortly after posting my initial review, I was contacted by the dealership and they apologized and fixed the radio with no charge. They also offered to fix my worn drivers side axle labor free. They are even letting me buy my own part from partsgeek.com. A $600+ repair is now only going to cost me $76. I have to give them credit for making it right, because I sure did have a terrible taste in my mouth about this. Somebody feel free to correct me if I'm out of line here, but here's what happened to me yesterday at their Service Center.... I brought my 2007 Jetta in for a transmission slip, a slight vibration at low speeds, and the airbag light was on. They found that the vibration was caused from a worn out driver's side axle and didn't find any issues with the transmission at this time. I chose to let the axle go for now and will look into repairing it myself. Now for the part that I don't understand. I was told the airbag light was caused by a wiring issue. After diagnosing the problem they found there was a loose connection under the seat and fixed the issue. I paid for the repair, got in the car and left. As I was leaving the lot, I realized the radio wasn't working. I drove down the road a ways trying to turn the radio on (it's my daughter's car so I wasn't 100% sure how to turn it on.) After texting her, I confirmed that the radio doesn't really shut off. It's a fancy new radio with colored lights that you can't really turn off. At all times, the clock is at least on. Well this radio was now totally dead. No lights, no nothing. It worked fine when I dropped it off for service because I was listening to it. When I drop a car off for any type of service, out of respect I always turn the radio off or turn the volume down. For this radio, there's too many buttons so I just turned it down. So I turn around and go back to the Service Center. I go in and tell them that the radio is totally dead and it worked fine before. The guy acts confused and tell me that they didn't work on the radio. I said yeah, but you guys did diagnose a wiring problem. They could be related. He says he doesn't think so but he'll call the Tech (he was at lunch) to ask him about it. He comes back and tells me that the Tech said the radio didn't work when he got in the car to test drive it for the shaking and transmission issue. So he says sorry, it's an aftermarket radio so it's not our responsibility. A wire probably came loose from the original installation. Right. So something just happened to go wrong with the radio at the same time they diagnosed a wiring issue with the airbag. What are the odds? So I go back out to the car to check the radio fuses myself. All the fuses are fine and I start thinking how silly it is for them to just brush me aside when I KNOW for a fact the radio worked fine before I left my car with them. I went back inside and told the guy that I would be in the waiting room until the radio was fixed and I handed him the keys. He told me that I would have to pay for their diagnostics to fix the radio and he began arguing with me in front of another customer and told me it wasn't their responsibility. I said "Not your responsibility? That doesn't make sense. It worked when I dropped it off, now it doesn't. How is that NOT your responsibility?" He repeated, "We didn't work on the radio, so we don't have anything to do with that.". So I said, "Okay, what if I dropped off my car for service and when I came back their was a huge dent in the hood. Would you tell me it's not your responsibility since you didn't work on the hood?" He said "that's apples and oranges". So I was seeing red at this point and grabbed my keys out of his hand and left. I was so mad I couldn't see straight. So apparently they are free to screw up your radio at their leisure and just claim it's not their responsibility since they didn't work on it. What the xxxx is going on here? Am I out of my mind? This is the last thing I expected when I went back to them with this issue. I figured they would be very apologetic and take a look at it immediately. Instead I get a guy basically calling me a liar in front of another customer, implying the radio never worked. Gimme a break man. I will never bring a car to them for service or buy a Volkswagen ever again. I've never been treated like this before. More

This dealership is still the worse dealership in the big time, I will have to relatively pay over 30000 dollars for a used car (2010 jetta) after leasing and financing the car. They did not lease me the new time, I will have to relatively pay over 30000 dollars for a used car (2010 jetta) after leasing and financing the car. They did not lease me the new car but a car that has already 3000 miles on it and the price is as same is the brand new car. It was my fault to trust them too much in the beginning and I am deeply regretful for getting a car from them. However, after I financed the car, I paid 1800 dollars for extending the warranty. Therefore, they did 40000 mile maintenance plus some replacement last May, which costed me over 600 dollars before they switch from lease to finance for me. So it is certified car now. I have driven 4000 miles since then, however, the car recently had some burning smells and noise coming out of the engine. I went over the service and asked for helps. It took a whole day for them to figure out if my car is covered by the warranty or not. Anthony Sayer asked me to pay 260 dollars (120 check out fee plus some replacement and add some oil in my engine).I said it should be covered by the warranty. I was waiting the whole day to get his response and see if I need to pay the checkout fee and other parts. He said the reason that causes the engine problem is because the oil is too low (but I did pay over 600 dollars for them to maintain my car, including oil change last may). The oil is getting too dirty, too low and not running well because of the recent cold weather, they said. They did not even want to do the oil change for me but only add some oil in it. I am not sure how long my car will be working fine because of this terrible service. By the way, thanks to John Staab's help, I paid 50 dollars for( the checkout fee, adding oil, and some bulb replacement) after the warranty. More

Decent dealership up front but does not value the relationship once the sale is complete. Problems were found With the car after the sale. Problems that the detailers should have clearly disclosed. relationship once the sale is complete. Problems were found With the car after the sale. Problems that the detailers should have clearly disclosed. Discouraging. Jamie did a great job getting me the deal I wanted. Back office doesn't value relationships. . A dealership down the road fixed the problem for me by driving to my house. They didn't even sell me the car. Glendale Jeep. Phenomenal More

A. J. was immediately responsive to what I needed to have done on my new vehicle (repair of a scratch that was on the vehicle when I bought it)and he made it happen very expeditiously. He also went out of hi done on my new vehicle (repair of a scratch that was on the vehicle when I bought it)and he made it happen very expeditiously. He also went out of his way to accomodate my work and travel schedule by driving me to work and having my repaired vehicle waiting for me at work upon my return from a business trip. I couldn't have asked for better service. More