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Del Toyota

Thorndale, PA

4.7
6,777 Reviews
Our sales team is made up of certified professionals who work here only because they are made of the right stuff. "What stuff is that?" you may ask. They receive endless training on how to take care of customers. Customer service is a nice thing to talk about, but it's a way of life here. We pride ourselves on the opportunity to respect our customers, give them up to date pricing, competitive financing, and a full service, one-stop shop. Registration, warranty coverage, financing, detailing, service, Del Toyota is your one-stop shop for your automotive needs. Our highly trained, informed, and most importantly customer service-oriented team is here for YOU!
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2945 E Lincoln Hwy

Thorndale, PA

19372

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Showing 6,777 reviews

August 09, 2018

Great Dealership I called Del Toyota yesterday morning, My car broke down and I had no way into work. I’m only 18 years old but they worked with my credit score and on More

by Natalie112899
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Tran, Nikki Dougherty, Derek Thrailkill
Aug 14, 2018 -

Del Toyota responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 09, 2018

Service with a smile The service was on time. The Service person came out to me and spoke to me about all the items on the checklist that Toyota provides. I was very pleas More

by DMONACOSR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
Aug 14, 2018 -

Del Toyota responded

Thanks for the great rating! We're pleased that everything went well for you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 09, 2018

Easy peasy truck purchase. Second time I had a bad frame, second time I bought a new truck. Don and Pat could not have been any easier to work with. I hadn't planned on buying a More

by MICOOL 61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat in service, great lady she loved my dog as much as I do., Ed Torres, Don Romanek, Brittany Mcdaniel
Aug 14, 2018 -

Del Toyota responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Take care, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 09, 2018

Great I was first in line and they were on time opening the door and Matt was super to deal with. I needed last minute inspection and feel it was done and More

by RICHGOSSHOMES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt was excellent, informative and move it right along
Aug 14, 2018 -

Del Toyota responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 08, 2018

BAD SERVICE The twit that helped me in service dept told me I HAD to buy four tires. I told him I was only going to buy one tire. He got pissed at me. What did More

by badservice
Recommend Dealer
No
Employees Worked With
Mike Naegele
Aug 09, 2018 -

Del Toyota responded

I'm discouraged to hear you drove away with a dissatisfying experience at our dealership. Our dealership is committed to providing a pleasant service experience and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you most definitely deserve. I would like to personally apologize for the events that led up to your comments and 1-star review. We truly appreciate you for choosing Del Toyota and I would appreciate the opportunity to speak with you and to make things right. Please contact me at your convenience. I look forward to speaking with you. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 08, 2018

1st dealer car This dealer made me feel welcome as soon as I entered the door by a sales rep meeting me at the door. I was assisted by a Costco certified sales rep More

by Brianna03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amr Rizk, Brittany Mcdaniel
Aug 08, 2018 -

Del Toyota responded

Congratulations on your new purchase, Brianna! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. I’m so happy to hear we were able to help find the perfect vehicle for you. We would love to work with you again. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 08, 2018

25,000 mile service Prompt friendly service with a smile makes getting car serviced a breeze! Work is always done efficiently and timely with shuttle service available w More

by BECKY23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
No names remembered except Jack, sorry.
Aug 09, 2018 -

Del Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience Becky! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! All the best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 07, 2018

Great staff, good value, quick transaction. I used the Costco program and the staff were happy to see me and stuck with the program. The Camry was presented as promised, discussions were low key More

by BILL from Pa
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Torres, Nikki Dougherty, Connor Beal
Aug 08, 2018 -

Del Toyota responded

Hi Bill, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. We hope you love your Toyota Camry! If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 06, 2018

Service fine upsell terrible. Not happy no one checked my history before trying to upsell something I did not need. Sadly both the tech and writer missed that I had an alignment do More

by VENUTO4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Aug 06, 2018 -

Del Toyota responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 06, 2018

More than expected. Outstanding experince. Don is the best to work with. The service we received was great and unexpected. I do not like car shopping but we will go back More

by Keith P.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angel Lewis, Don Romanek
Aug 06, 2018 -

Del Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone Keith! We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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