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Del Toyota

Thorndale, PA

4.7
7,182 Reviews
Our sales team is made up of certified professionals who work here only because they are made of the right stuff. "What stuff is that?" you may ask. They receive endless training on how to take care of customers. Customer service is a nice thing to talk about, but it's a way of life here. We pride ourselves on the opportunity to respect our customers, give them up to date pricing, competitive financing, and a full service, one-stop shop. Registration, warranty coverage, financing, detailing, service, Del Toyota is your one-stop shop for your automotive needs. Our highly trained, informed, and most importantly customer service-oriented team is here for YOU!
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2945 E Lincoln Hwy

Thorndale, PA

19372

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Showing 7,182 reviews

August 11, 2018

Great, but Everyone was friendly and patient. I added two things to my list with no problem. Servicing was done in a reasonable amount of time.. But....I wish D More

by AGRADERABC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Fitzpatrick
Aug 14, 2018 -

Del Toyota responded

It is important our customers feel completely confident with the customer service they received and we are thankful for you feedback. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 11, 2018

Nice facility but had to wait three hours for an oil change I arrived at 8 am for a 5,000 mile check on my Tacoma. Included an oil change. Didn’t get out until 11. Had to ask someone at 10 am how much longer th More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Aug 14, 2018 -

Del Toyota responded

Dave, I'm sorry to hear that your last oil change did not go as smoothly as your previous visits. Thank you for letting us know. Please contact us at your earliest convenience. We look forward to speaking with you soon. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 10, 2018

Great experience Great experience, felt that I got a great deal for my money, and will recommend the dealership to all my friends. Jared Bell did a great job More

by Lakertroy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Mcdaniel, Jared "The Champ" Bell
Aug 14, 2018 -

Del Toyota responded

We are so glad we could take care of all of your needs! Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 10, 2018

Always a great experience! I am faithful to your service center for many reasons: Level of professionalism Level of service Timely services (quick and efficient) Explanatio More

by KBDOLPHIN333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark (svc) his name should be listed above!
Aug 14, 2018 -

Del Toyota responded

It is wonderful to hear that Mark and our team were able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 10, 2018

Good experience with deslship and sales personnel Marty M was an excellent salesman in helping me choose the right model XLE which I am really enjoying - fun car with lots of bells and whistles as co More

by Dienesm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin C. Fusselman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Tran
Aug 14, 2018 -

Del Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Please don't hesitate to contact me directly regarding any issues or questions with the vehicle. Thank you again and take care! Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 10, 2018

Great I was first in line and they were on time opening the door and Matt was super to deal with. I needed last minute inspection and feel it was done and More

by RICHGOSSHOMES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt was excellent, informative and move it right along
Aug 14, 2018 -

Del Toyota responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 09, 2018

Easy peasy truck purchase. Second time I had a bad frame, second time I bought a new truck. Don and Pat could not have been any easier to work with. I hadn't planned on buying a More

by MICOOL 61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat in service, great lady she loved my dog as much as I do., Ed Torres, Don Romanek, Brittany Mcdaniel
Aug 14, 2018 -

Del Toyota responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Take care, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 09, 2018

Service with a smile The service was on time. The Service person came out to me and spoke to me about all the items on the checklist that Toyota provides. I was very pleas More

by DMONACOSR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Aug 14, 2018 -

Del Toyota responded

Thanks for the great rating! We're pleased that everything went well for you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 09, 2018

Great Dealership I called Del Toyota yesterday morning, My car broke down and I had no way into work. I’m only 18 years old but they worked with my credit score and on More

by Natalie112899
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Tran, Nikki Dougherty, Derek Thrailkill
Aug 14, 2018 -

Del Toyota responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

Aug 14, 2018 -

Del Toyota responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 08, 2018

BAD SERVICE The twit that helped me in service dept told me I HAD to buy four tires. I told him I was only going to buy one tire. He got pissed at me. What did More

by badservice
Recommend Dealer
No
Employees Worked With
Mike Naegele
Aug 09, 2018 -

Del Toyota responded

I'm discouraged to hear you drove away with a dissatisfying experience at our dealership. Our dealership is committed to providing a pleasant service experience and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you most definitely deserve. I would like to personally apologize for the events that led up to your comments and 1-star review. We truly appreciate you for choosing Del Toyota and I would appreciate the opportunity to speak with you and to make things right. Please contact me at your convenience. I look forward to speaking with you. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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