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Del Toyota - Service Center

Thorndale, PA

4.4
1,594 Reviews

1,594 Reviews of Del Toyota - Service Center

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March 16, 2020

The check-in service desk young woman was very accommodating when I realized I did not have my proof of insurance card to get my car inspected. She quickly provided the phone number to me and the More

by Judith Beaulieu
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Mar 18, 2020 -

Del Toyota responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

March 16, 2020

Scheduled paint and dent repair for rear bumper since I purchased extra coverage. 1st appointment sent guy called out sick. 2nd appointment was told not covered. More

by WEGOKSPD
Recommend Dealer
No
Employees Worked With
Mike Naegele
Mar 18, 2020 -

Del Toyota responded

Thank you for taking the time to share your recent experience at Del Toyota. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

March 14, 2020

The reason for the two stars is the following:I was told The reason for the two stars is the following: I was told that the inspection would take about 45 minutes. Thus, I decided to wait onsite. Instead More

by SDS
Recommend Dealer
No
Employees Worked With
Mike Naegele
Mar 19, 2020 -

Del Toyota responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

March 13, 2020

Mike naegele and his crew are top notch definitely recommend the did my 40000 mile service and was fast and courteous had me back on the road More

by MATHEWLAMAR01
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Mar 15, 2020 -

Del Toyota responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by.Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

March 12, 2020

Shuttled service saved me from asking friends and family for a ride from my employment and back to the dealership. On time. Bravo and think you. More

by 718JOHNSON
Recommend Dealer
Yes
Employees Worked With
The Shuttle Driver, Mike Naegele
Mar 13, 2020 -

Del Toyota responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

March 12, 2020

This is the best dealership I've ever worked with. Everybody is so helpful and customer service friendly. It's too bad that everybody doesn't know about what a great place Del Toyota is! More

by SHILOHSHAN
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Mar 13, 2020 -

Del Toyota responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

March 12, 2020

I have purchased 7 Toyota’s over the past 15 years and all my cars are serviced at Dell. The sales and service departments are extremely friendly and professional. We always recommend Dell . More

by MDERITIS
Recommend Dealer
Yes
Employees Worked With
Jack Fitzpatrick and Frank Aiuto, Abbie Hamid
Mar 13, 2020 -

Del Toyota responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

March 07, 2020

Del Toyota Service Dept. is the reason why we purchase our cars there! Courteous, excellent service, knowledgeable technicians and friendly staff. Pat Solomon, has became a friend over the many years we More

by KAYSHERL
Recommend Dealer
Yes
Employees Worked With
Steve Heinze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Sweet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Naegele
Mar 08, 2020 -

Del Toyota responded

Thanks for your perfect review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

March 06, 2020

Frank from service management is wonderful! They’ve helped me with all my concerns in a timely manner and are professional and reliable. Great service! More

by jvolckers
Recommend Dealer
Yes
Employees Worked With
Frank service management , a man who provides customers with the key, AA man, both delightful to work with
Mar 08, 2020 -

Del Toyota responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Del Toyota's Service Department. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

March 05, 2020

The worst ever service location. They wouldn't do service properly, will force you to keep visiting them and end up in paying hefty diagnosis charges. It all started with break pad service, to the recent o More

by m2wani78
Recommend Dealer
No
Employees Worked With
Jack, Mike Naegele
Mar 06, 2020 -

Del Toyota responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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