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Del Toyota - Service Center

Thorndale, PA

4.4
1,650 Reviews

1,650 Reviews of Del Toyota - Service Center

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August 20, 2025

My first experience at this dealership was awesome this time around it was total opposite the quality has gone down way down might never return More

by darks
Recommend Dealer
No
Employees Worked With
Matt Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Chavez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2025 -

Del Toyota responded

Thank you for sharing your experience with us. We understand your concerns about the decline in quality during your recent visit to Del Toyota. Your feedback is important, and we would appreciate the opportunity to address your experience directly. Please feel free to reach out to us so we can learn more about your experience. We value your input and hope to earn your trust again in the future. Sincerely, Del Toyota Team

August 20, 2025

Excellent Job by all! First time at dealership,from driving in and being greeted to service department! really loved the mechanics video that he sent me of working on truc More

by DHRJR62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

Del Toyota responded

Thank you, Dave! We're thrilled to hear about your excellent experience at Del Toyota. It’s great to know you appreciated the mechanic's video – we believe in keeping our customers informed. We can’t wait to welcome you back in the future. Enjoy exploring your new area, and thank you for choosing us! Sincerely, Del Toyota Team

August 19, 2025

Troy in the shop and Mark B. at the desk are great to work with, and kept me updated on the work as it is being performed, and why it needed to be performed. Very consultative an More

by LFR9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy in the shop and Mak B. at the service desk. Both 5 stars.
Aug 19, 2025 -

Del Toyota responded

Thank you for your glowing review! We’re delighted to hear that Troy and Mark provided you with great service and kept you informed during your visit. At Del Toyota, we strive to maintain that level of communication and engagement with our customers. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Del Toyota Team

August 19, 2025

They are so dedicated to getting you exactly what you want and for your price range too! They are so kind and supportive through the whole process! More

by Mhav103r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin, Finance Dept. (5 stars)
Aug 20, 2025 -

Del Toyota responded

Thank you for your wonderful review! We truly appreciate your kind words about our dedication to helping you find the right vehicle within your price range. It's always our goal at Del Toyota to provide supportive and kind service throughout the entire process. We hope to assist you again in the future! Sincerely, Del Toyota Team

August 15, 2025

They put a Del Toyota sticker on my vehicle without my permission. I will not return there for any of my vehicle needs. More

by CLAIREKEITHLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Johnson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2025 -

Del Toyota responded

Thank you for your feedback, Claire. We understand your concerns regarding the sticker on your vehicle. At Del Toyota, we always aim to respect our customers' preferences. If you'd like to discuss this further, please reach out to us directly. We appreciate your input and hope to regain your trust in the future. Sincerely, Del Toyota Team

August 14, 2025

Truly satisfied with the service department. My car was done in a Tim matter. No complaints at all. More

by CHELLEECHOLS18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin lieberman
Aug 14, 2025 -

Del Toyota responded

Thank you for your positive feedback! Our team is thrilled to hear that you were truly satisfied with the service department at Del Toyota and that your car was completed in a timely manner. We appreciate your trust in us and look forward to serving you again in the future! Sincerely, Del Toyota Team

August 14, 2025

Susan in the service department is efficient and personable. Our shuttle to and from Toyota was very timely and our driver was excellent. More

by MSCCDOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan in service department
Aug 14, 2025 -

Del Toyota responded

Thank you for taking the time to share your positive experience with us at Del Toyota! We're glad to hear that you found Susan in the service department both efficient and personable, and that you had a great experience with our shuttle service. Our team looks forward to assisting you next time! Sincerely, Del Toyota Team

August 13, 2025

Have had my truck for 2 weeks and have a loaner Toyota Corolla which is impacting my business responsibilities and also my ability to transport my family. Vague ETA on repairs and when I will get the tru More

by brianwthomas11
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Johnson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2025 -

Del Toyota responded

Thank you for sharing your experience, Brian. We understand your concerns about the extended repair timeline and how the loaner vehicle is affecting both your business and family needs. At Del Toyota, we aim to provide timely updates and suitable transportation solutions, and your feedback helps us recognize how this situation has impacted you. If you'd like to discuss your repair further, please feel free to reach out to us directly. Your concerns are taken seriously. Sincerely, Del Toyota Team

August 12, 2025

Pure perfection from start to finish. Shout out to Matt Johnson and the legend…..Shawn Krause. More

by d_lieberman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

Del Toyota responded

Thank you for your wonderful review! We're thrilled to hear that your experience at Del Toyota was pure perfection from start to finish. A big shout out to Matt and Shawn for their exceptional service! We appreciate your kind words and look forward to seeing you again soon. Sincerely, Del Toyota Team

Aug 13, 2025 -

Del Toyota responded

Thank you for your wonderful review! We're thrilled to hear that your experience at Del Toyota was pure perfection from start to finish. A big shout out to Matt and Shawn for their exceptional service! We appreciate your kind words and look forward to seeing you again soon. Sincerely, Del Toyota Team

August 05, 2025

Great customer service and friendly people. I enjoyed the video with the mechanic explaining everything he was doing during my inspection. This is a very smart thing to do! More

by KELLYANNBERDECIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan P. in the service department. Such a sweet and kind person. She has the best customer service skills!!
Aug 05, 2025 -

Del Toyota responded

Thank you for your wonderful review, Kelly! We at Del Toyota are thrilled to hear that you enjoyed our customer service and found the video explanation by our mechanic helpful. We strive to keep our customers informed and make the service experience as transparent as possible. We look forward to seeing you again soon! Sincerely, Del Toyota Team