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Del Toyota - Service Center

Thorndale, PA

4.4
1,629 Reviews

1,629 Reviews of Del Toyota - Service Center

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June 20, 2025

This dealership was very helpful and thoughtful with our last experience. My husband was heading to the hospital. I was provided a ride home after drop off, and able to leave the car overnight after the c More

by BBB3737
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan and service department workers
Jun 21, 2025 -

Del Toyota responded

Thank you for sharing your positive experience with us! We're glad to hear that Del Toyota could provide helpful service during such a stressful time. It’s our priority to assist our customers in any way we can. We appreciate your kind words and hope to see you again soon! Sincerely, Del Toyota Team

June 19, 2025

In all the years I have had my car serviced, this is the first time I noticed that they didn't rotate the tires, they didn't put in coolant, brake fluid, or windshield washer fluid. More

by drasilvia77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Del Toyota responded

Thank you for sharing your feedback with us. We understand your concerns regarding the service provided for your vehicle at Del Toyota. It’s important to us that our customers receive comprehensive care, including thorough fluid checks and tire rotations. We appreciate your input and encourage you to contact us directly so we can discuss your experience and reinforce our commitment to high service standards. Sincerely, Del Toyota Team

June 19, 2025

The service was not good. They did not put in coolant, brake fluid, or windshield washer fluid. They also did not rotate the tires. I attach a video as evidence. More

by drasilvia77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Del Toyota responded

Thank you for bringing this to our attention. We acknowledge your input and understand your concerns regarding the service you received at Del Toyota. It's important to us that our customers leave satisfied with their experience. Please reach out to us directly so we can discuss your experience further. Your satisfaction is our priority. Sincerely, Del Toyota Team

June 17, 2025

A few days after my car was in Del Toyota for service it had an issue and I needed to get the car towed. We went to our hometown local shop as it was closest to where the car broken down. It was shared that More

by Kennethhild
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark in service department.
Jun 18, 2025 -

Del Toyota responded

Thank you for taking the time to share your experience. I’m very sorry to hear that things didn’t go as expected, and I understand how frustrating that must have been. I’ve attempted to reach you by phone and left messages on all three numbers we have on file, as well as a voicemail shortly after the issue occurred. I’d really appreciate the opportunity to connect and discuss this further with you directly. At Del Toyota, we care deeply about our customers and are always looking for ways to improve. Please don’t hesitate to reach out — we’d value the chance to speak with you. — Matt Johnson, Del Toyota

June 16, 2025

I always get great customer service at Del Toyota Detailed notes for suggested or needed service is a must for the busy working person and the email reminders are also great at reminding me i need More

by melpay80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel tracey
Jun 16, 2025 -

Del Toyota responded

Thank you for your wonderful review! We're thrilled to hear that you consistently receive great customer service at Del Toyota. We understand how important it is to stay on top of service needs, and we're glad our detailed notes and email reminders are helpful for your busy schedule. We look forward to seeing you again for your next service appointment! Sincerely, Del Toyota Team

June 14, 2025

I had a great easy experience at Dell Toyota for my 5k check up. Love the videos, great communication. I never feel like I'm getting up-sold. They make recommendations, and I can decide if I want to spen More

by j8close
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2025 -

Del Toyota responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience at Del Toyota for your 5k check-up. Our team prides itself on clear communication and providing recommendations without pressure. We appreciate your kind words about our friendly staff and look forward to seeing you again for your next service! Sincerely, Del Toyota Team

June 13, 2025

Courteous, prompt, and professional service. Del went the extra mile in my case. Another business made a mistake and Del corrected it gratis. I was amazed and grateful! More

by dksboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Beury
Jun 13, 2025 -

Del Toyota responded

Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with Del Toyota and that we could go the extra mile for you. Your gratitude means a lot to us, and we’re always here to help. We look forward to seeing you again soon! Sincerely, Del Toyota Team

June 13, 2025

Del Toyota is thorough, and professional. I fell like my Toyota was cared for while in for service. More

by Tonypellegrini680
Recommend Dealer
Yes
Jun 13, 2025 -

Del Toyota responded

Thank you for your kind words, Tony! We're thrilled to hear that you felt your Toyota was well cared for during your service at Del Toyota. Our team is dedicated to providing thorough and professional service to all of our customers. We look forward to seeing you again next time! Sincerely, Del Toyota Team

June 11, 2025

del has always been excellent. there's another dealership closer to me but i haven't wanted to leave del for them More

by BOOKPEDDLAR449
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Del Toyota responded

Thank you for your kind words! We truly appreciate your loyalty to Del Toyota. It means a lot to us that you choose to stay with us, even when there are other options nearby. We look forward to continuing to provide you with excellent service in the future! Sincerely, Del Toyota Team

June 07, 2025

Del Toyota is a great place to buy and service Toyotas! thank you for the thorough attention to detail sales and service.I appreciate your dedication and hard work! More

by SDM1621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2025 -

Del Toyota responded

Thank you for your review! We're happy to know that you had a great experience buying and servicing your Toyota at Del Toyota. Your appreciation for our attention to detail and dedication means a lot to us. We look forward to assisting you again on your next visit. Sincerely, Del Toyota Team