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Del Toyota - Service Center

Thorndale, PA

4.4
1,600 Reviews

1,600 Reviews of Del Toyota - Service Center

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September 16, 2021

Everyone was courteous, friendly and knowledgeable! I Everyone was courteous, friendly and knowledgeable! I had my service after work and everything was accomplished in a timely manner! More

by Skwolff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Wagner
Sep 20, 2021 -

Del Toyota responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

September 15, 2021

Shawn set my appointment for tires and alignment, and I was told to call the day before to confirm. Called Del, (twice, hours apart), left a message, received no response to my messages. Showed up Friday More

by Barrcobill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn, Dave Wagner
Sep 17, 2021 -

Del Toyota responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

September 15, 2021

I went to 3 different places and they all laughed at me or told me it would be over $4000... Went to you guys and got a rental on you and they fixed my car all for under $3000... Thank you again More

by Ninny430
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Wagner
Sep 17, 2021 -

Del Toyota responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

September 14, 2021

Only issue is I was charged for an alignment but the sheet describing how far off the alignment was not in the paperwork. It should have been to give me confidence the work was actually necessary and c More

by Farinarr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Wagner
Sep 16, 2021 -

Del Toyota responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

September 13, 2021

Easy to make an appointment. Everything explained well. Waiting room clean and inviting. Quick service. More

by mcdoodle07716
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Wagner
Sep 15, 2021 -

Del Toyota responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

September 11, 2021

The customer should be given a price before any work is done. I didn’t like the attitude of the cashier in the service department. More

by Myrajholmes1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dave Wagner
Sep 15, 2021 -

Del Toyota responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

September 11, 2021

I bring my truck to Brett Murphy at Del. He’s the best. Always fixes whatever isn’t running right. When I’m running things that aren’t running right, he makes sure they run good. No rubbing. No CMC. ALL GO More

by jc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett Murphy
Sep 15, 2021 -

Del Toyota responded

Thank you for the positive review, JC and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

September 10, 2021

I always experience good, quick and competent service for my car and courteous treatment when I take my Prius in for maintenance. I approve of Del! More

by ELS5X
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Wagner
Sep 14, 2021 -

Del Toyota responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

September 09, 2021

They were very courteous, it took a little longer than I expected. This was my first visit to the service department. I was pleased with everything. More

by wendye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Wagner
Sep 13, 2021 -

Del Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

September 09, 2021

Can say enough Great service , clean waiting area , I Can say enough Great service , clean waiting area , I have purchased 4 cars from Del Toyota because the service department there. Always suggest f More

by llljay12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Wagner
Sep 13, 2021 -

Del Toyota responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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