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Del Toyota - Service Center

Thorndale, PA

4.4
1,601 Reviews

1,601 Reviews of Del Toyota - Service Center

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February 07, 2021

My car repairs were “ challenging” but del Toyota did an amazing job. Jack, your service manager, is an “ACE”! Thanks so much for the care that was taken More

by hannahmiller99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t know the names of whomever helped me... just Jack
Feb 09, 2021 -

Del Toyota responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 07, 2021

Rizk was easy to talk to, and we were happy to give him the business. After we purchased a car, you must have sold my information. I was inundated with spam emails. I also felt like calling my auto insura More

by colleenyodis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Krause
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amr Rizk
Feb 09, 2021 -

Del Toyota responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 05, 2021

Wonderful customer service, efficient and reasonable prices. Will continue to bring my truck in for service and recommend your dealership to friends. I was a Toyota employee for 12 years and appreciate More

by AMORELLA77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Tran, Nick Abbattista, Ed Pritchard
Feb 09, 2021 -

Del Toyota responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 04, 2021

I have been going to Del since 2011, when I bought my Tacoma. Never had a problem! Everyone I came in contact with was great. Thanks to all. Sales, service, techs and cashiers. More

by BILLFALLOWFIELD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
Feb 08, 2021 -

Del Toyota responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 04, 2021

Came in with a flat tire and in need of am oil change. Jack in service had the tire plugged cheaper then i thought and oil change was quick and i had my car back fast. More

by JoshuaLeach121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morry Jeffords
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Fitzpatrick , Ken Tran, Ed Pritchard
Feb 08, 2021 -

Del Toyota responded

Hi Joshua, and thank you for this great review! We're happy to hear that Jack took care of you! They are a great asset and we appreciate all that they do. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 02, 2021

Consistent excellent service & outstanding customer interactions keeps me coming back. There is always dialogue around my cars needs along with suggestions. Keep up the amazing efforts. More

by DB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Buery
Feb 04, 2021 -

Del Toyota responded

Hi DB and thank you! We can't tell you how much we appreciate your customer loyalty! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 31, 2021

From the easy to buy process to the incredible service Del runs a great business. Their price was best in the West Chester area as well. Great experience all around. More

by crmrox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Gomez, Ed Pritchard
Feb 02, 2021 -

Del Toyota responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 29, 2021

3 alignments in 5,000 miles. First one, I was told it needed it but I couldn't tell. After it was apparently fixed, I could tell something was wrong. Brought it back, was apparently fixed. Could tell More

by steviegin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I dont know
Feb 08, 2021 -

Del Toyota responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 28, 2021

In and out; that’s what I like about Dell Toyota! Car maintenance was completed in a timely manner. I have been going here for years. More

by Tflick3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
Feb 01, 2021 -

Del Toyota responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 28, 2021

Great service. Car was fixed in good time. No problems. Thank you!! Service dept obviously knows what they are doing. The place to bring my car. More

by BOOKJOSHALBRIGHT
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Pritchard
Feb 01, 2021 -

Del Toyota responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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