Back

Del Toyota - Service Center

Thorndale, PA

4.4
1,601 Reviews

1,601 Reviews of Del Toyota - Service Center

Sort by
November 17, 2020

Would leave 0 if possible. I’ve been to this dealership 3 times and each time has been a disaster. Service advisor tried to sell me a $600 alloy wheel when I told him exactly what the issue was and he did no More

by BRIEFRAME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Morry Jeffords
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Olson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Pritchard
Nov 19, 2020 -

Del Toyota responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 14, 2020

Great service. Fast service Friendly people highly recommend the dealership to friends and family members. Service is always scheduled for the times convenient to me More

by BIAGIO.NATALE58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abbie Hamid, Ed Pritchard
Nov 17, 2020 -

Del Toyota responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 14, 2020

All the staff have been fantastic! From calling and scheduling, rescheduling and walking in w/o appointment. Steve hienz and Bruce were both great!! My truck was in and out so fast both times last mon More

by Stephanifoster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Heinze
5.0
This rating includes all reviews, with more weight given to recent reviews.
John McElroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Pritchard
Nov 17, 2020 -

Del Toyota responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 13, 2020

Jerry in service is why I keep coming back. Your service department is always on time and makes sure everything is compled correctly. I did miss the donets!! More

by BBERTOLET
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Pollock
Nov 13, 2020 -

Del Toyota responded

Hi and thank you! We can't tell you how much we appreciate your customer loyalty! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 11, 2020

Fast, polite, honest. Steve Musser definitely brought back buying a car to be an exciting experience! We appreciated the expedition of the sale as we were in a hurry. More

by Marygirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Musser
Nov 12, 2020 -

Del Toyota responded

Hello Mary and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Steve was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 10, 2020

I had been complaining about the clutch in my 2018 Tacoma being very resistant and making a creeking noise for 2-3 straight service appointments. After having it in two weeks ago and the technician still fi More

by DFILIAGGI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
Nov 12, 2020 -

Del Toyota responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 09, 2020

I have always been happy with the service department. Jack Fitzpatrick has also been patient with my questions and explaining things about my car. The services done to my car are on time. When I need a More

by MYRASMAIL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Fitzpatrick , Ed Pritchard
Nov 11, 2020 -

Del Toyota responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Jack does for Del Toyota and our customers. Hope to see you again soon! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 07, 2020

Courteous service, the only dings would be for high labor prices and how long the service took. Minor complaints. Overall a great service for our Highlander More

by TOM.DIOBILDA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Morry Jeffords
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Pritchard
Nov 10, 2020 -

Del Toyota responded

Tom, thank you for the feedback! We are happy to hear about your positive experience at Del Toyota, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 06, 2020

Is a exelent dealer, the people work inside is efficient looking all problems do you have in your cars my truck is excellent now they make a good job More

by roymartinez85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
Nov 10, 2020 -

Del Toyota responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 03, 2020

I’ve been using this Dealership since 2008, buying two cars and leasing one. The service department has kept them running like new. Currently I have an ‘11 4-Runner and a ‘15 Corolla. Other than routine m More

by Tflick3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
Nov 03, 2020 -

Del Toyota responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

...
91
...