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Del Toyota - Service Center

Thorndale, PA

4.4
1,627 Reviews

1,627 Reviews of Del Toyota - Service Center

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September 01, 2020

The Staff was wonderful in helping me with everything. Helped me set up the blue tooth. I would recommend the staff there to everyone. It was a very good experience. More

by The.best.10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Abbattista, Joshua Leach
Sep 03, 2020 -

Del Toyota responded

Thank you for the feedback! We are happy to hear about your positive experience at Del Toyota, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 31, 2020

As usual the service department did a great job. The service rep Jack is outstanding. He always does a fantastic job making sure that everything goes well from arrival to the payment for the service. More

by PAULEM56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack the service rep., Mike Naegele
Sep 02, 2020 -

Del Toyota responded

Hi Paul and thanks for the great feedback! We're very happy that Jack was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 28, 2020

Jack in the service department is the best! Not happy Jack in the service department is the best! Not happy with everything else my car always comes back smelling this time grease was on the door pane More

by truck5456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jack is awesome
Aug 28, 2020 -

Del Toyota responded

We appreciate the time you took out of your day to provide this feedback. Our goal is to provide nothing short of a 5-star experience for all our customers and we apologize for falling short in this instance. Please get in touch with us at your earliest convenience so we can learn more about your visit. Thank you! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

Aug 28, 2020 -

truck5456 responded

Im sure this is a blanket response but that being said you call me! I’ve left the message with service manager as stated in my review. I’ve given ample amount of time for a return phone call before leaving this review. Since November of 2011 I’ve purchase two limited 4 runners and four loaded tundras. My service experience started going down hill with my 2017 tundra and now my 2020 tundra is worse. This is in no way shape or form a ding on Jack in service he’s truly the best, accommodating and does all he can to make it a pleasant experience.

August 11, 2020

Very professional and friendly. This is my second vehicle from here. The manager Jimmy Lopez is the best. I will buy from here many years to come. More

by KenS
Recommend Dealer
Yes
Employees Worked With
Morry Jeffords
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Naegele
Aug 13, 2020 -

Del Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 08, 2020

I was completely satisfied with the customer service that I got when I dropped my car for maintenance. The follow up and update was all professional. More

by RMUDERE
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Aug 11, 2020 -

Del Toyota responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 07, 2020

I have, over the years experienced a decline in customer service. It was better in the past. My last two visits I was given inaccurate information. There is a disconnect in information given by those that m More

by SYOUNG11
Recommend Dealer
No
Employees Worked With
Receptionist needs support. Observed the sales manager yelled from across dealership without a mask. , Mike Naegele, Elizabeth Dempsey
Aug 28, 2020 -

Del Toyota responded

We appreciate you taking the time to reach out to us. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us.

August 06, 2020

Mike answered all my questions. He took the time to explain options. He kept me informed on the progress of the repairs to my vehicle while I was waiting in their lounge. More

by JOHN.GROHOWSKI
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Aug 10, 2020 -

Del Toyota responded

Thank you for your great review, John! We're glad to have Mike on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 06, 2020

Efficient check in with service writer. Pleasant waiting area,with social distancing.Cordial and efficient checkout. But I missed the dounuts in waiting area.Overall I would recommend the dealership to frie More

by EWKINSLEY
Recommend Dealer
Yes
Employees Worked With
Martin C. Fusselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Tran, Mike Naegele
Aug 10, 2020 -

Del Toyota responded

We cannot thank you enough for your wonderful review of Del Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 05, 2020

recall during corona i was there for a recall . all went smoothly during this rough time. Iwas given accurate timing and my visit was handled promptly on my arrival. More

by Carol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Aug 07, 2020 -

Del Toyota responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 03, 2020

Waited a whole 45 minutes longer than needed. My car was done being serviced and nobody told me it was done. Not happy and nobody seemed to care I was upset. I wouldn’t recommend del Toyota for any service! More

by Rcozzone97
Recommend Dealer
No
Employees Worked With
Mike Naegele
Aug 04, 2020 -

Del Toyota responded

We appreciate hearing about your recent visit. Our priority here at Del Toyota is to ensure that every customer leaves our dealership with a great experience. I would love to speak with you further on the matter. Please contact me at your earliest convenience. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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