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Del Toyota - Service Center

Thorndale, PA

4.4
1,597 Reviews

1,597 Reviews of Del Toyota - Service Center

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June 30, 2020

Wonderful service. Clean neat area to wait. They deliver on the service. Thank you More to the point. Great group to do business with. Best ! More

by HELLBERG1
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Jul 01, 2020 -

Del Toyota responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else.

June 29, 2020

State inspection was due. Del picked up and delivered my car The people are friendly, very pleasant. I find their rates reasonable---have had no problems with their work. Jerry in service dept always explains th More

by MRN1381K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry in Service is kind and helpful
Jun 30, 2020 -

Del Toyota responded

We can’t thank you enough for writing this awesome review! It was a pleasure to help you, and we look forward to doing so again. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 29, 2020

Great service..fast and efficient..on time..waiting room was clean and everyone was social distancing..I got to talk with the best salesperson ever!!!!! Martin Fussellman More

by ALAXSON316
Recommend Dealer
Yes
Employees Worked With
Martin C. Fusselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Naegele
Jun 30, 2020 -

Del Toyota responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 29, 2020

Came in for a simple tire rotation for $19 because I don’t have two jack stands and a space to work at home. Had an appointment slot. Waited an hour. Finally, someone comes out and someone tells me o More

by RotateMyTires
Recommend Dealer
No
Employees Worked With
I don’t know who worked on my truck. It was a woman trying to up sell me.
Jun 30, 2020 -

Del Toyota responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 28, 2020

Siempre he contado con muy buena atencion.. buen servicio en Mecanica y Gestion de un vendedor Miguel Pichardo..Servicio para cambiar una parte de bolsas de aire. More

by lapatada16
Recommend Dealer
Yes
Employees Worked With
Miguel Pichardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Naegele
Jun 30, 2020 -

Del Toyota responded

Nos hace feliz escuchar que nuestro equipo se ocupó de usted y que todo salió muy bien. Esperamos verle otra vez en el futuro. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 28, 2020

We were new to Del’s service center. Unfortunately we didn’t realize all services that were performed for our vehicle were overpriced 20-25%. Unless entirely necessary, we won’t be returning to Del but w More

by terryp101
Recommend Dealer
No
Employees Worked With
Don’t know what employees took care of us
Jun 30, 2020 -

Del Toyota responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 28, 2020

I always get great care & service at Del Toyota! Especially during this time, it was great to still have such a great experience with my service More

by EMILY
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Jun 30, 2020 -

Del Toyota responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 28, 2020

Mike was so awesome making sure I was satisfied with my 25k service! He was so Helpful and pleasant on the phone and with my son who brought in the car for service! Mike is a real treasure! More

by jenny.peat
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Jun 30, 2020 -

Del Toyota responded

Thank you for your great review, Jenny! We're glad to have Mike on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 28, 2020

Service Everyone I spoke to including the person who made my appointment and the gal at the payment center were friendly and professional. Thank you for aski More

by Shelbysrj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Jun 30, 2020 -

Del Toyota responded

Thank you for the great review, Shelby. Please come visit us if you need anything else, be it service or sales. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 28, 2020

I like the fact that every Del Toyota employee I have met seems genuinely interested in taking care of the customer. I have been in sales all my life and appreciate that having never experienced this with al More

by EJB1300
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Jun 30, 2020 -

Del Toyota responded

We are elated to hear about your positive experience! Our team works very hard to put the needs of our customers first. We look forward to helping you again in the future! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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