Delaware Cadillac - Service Center

Still waiting for 2nd key I purchased a CTS from them in December of '17. While purchasing the car from Kevin I had inquired about a 2nd key fob as the car only had one. He s I purchased a CTS from them in December of '17. While purchasing the car from Kevin I had inquired about a 2nd key fob as the car only had one. He stated that he would take care of it but it would take a couple weeks. After months went by I both emailed him and left messages for him, never to hear back from him. Now a year later I knew I had to come back for service as my seat wasn't working properly. I then at a suggestion of a friend wrote a bad review about having to wait a year for a key fob. This was answered immediately by the GM stating that I should email Kevin and he would take care of it. Kevin set me up for a service. I went early this morning and had my seat fixed, which they did with no problem. When inquiring about the key the service woman, who is extremely nice, said everyone in sales is busy in a meeting and without them signing off on it she could not get me a key. I really don't understand the poor level of service that they provide. How does it take a year to get a key fob? I had constant calls and emails when I was inquiring about purchasing the vehicle. Once you buy it they seem to forget about you. More

Patient! Having emission sensors alerts. Bobby Jones has been very patient and very generous with offering a loaner car so that they can sort out the issues i Having emission sensors alerts. Bobby Jones has been very patient and very generous with offering a loaner car so that they can sort out the issues instead of holding me up at the waiting room. Very nice guy and from what I hear very representative of the entire staff. Very happy! Rich Baese Salem New Jersey More

Bobby Is the MAN!! We have unfortunately ran into a few hiccups with are newly purchased pre-owned Cadillac. The past few times we have had the pleasure of dealing with We have unfortunately ran into a few hiccups with are newly purchased pre-owned Cadillac. The past few times we have had the pleasure of dealing with Bobby and what a pleasure it has been. Very professional and understanding. He does not try to up-sell like previous services centers I have used. He always goes above and beyond to make you feel better than when we did coming. Although I do not want to see him anytime soon, I look forward to every transaction with him! More

Disappointingly unreliable service Very disappointed by the quality of Service or perhaps I should say lack of attention at service and upon its completion. I would strongly suggest if Very disappointed by the quality of Service or perhaps I should say lack of attention at service and upon its completion. I would strongly suggest if you care for the money you spent, to work with another service than the DE one. Lack of accountability and attention indicates a careless business. Careless business should not be in business. It is a pity because the dealership has excellent sales people. The service is run pretty poorly and there are a lot of excuses. I worked with them twice. I will not make that mistake again. Finally, if you value your money and your car, stay with your car and watch what is performed. More

Confident I can always count on these guys to deliver a seamless and professional experience. Mu Cue system was diagnosed and replaced in record time. I expecte I can always count on these guys to deliver a seamless and professional experience. Mu Cue system was diagnosed and replaced in record time. I expected an extended period to obtain the part but it was ordered, received, and installed within a day. More

On the fence The service was completed as promise. I paid $50,000 for this 2013 SRX and the CUE system lasts only four years. And I had to pay for it to be fix, th The service was completed as promise. I paid $50,000 for this 2013 SRX and the CUE system lasts only four years. And I had to pay for it to be fix, three months after my warranty ran out. GM needs to look into this problem. More

Professional Valet Service The valet service at Delaware Cadillac is superb! Pick-up was prompt. Return exceeded my expectations of timing!! Professional and courteous are tw The valet service at Delaware Cadillac is superb! Pick-up was prompt. Return exceeded my expectations of timing!! Professional and courteous are two words to describe the drivers for this dealership. More

dependable and professional These people care about their clients and are excellent to deal with. I will definitely stay with them for all my service needs. They are true profe These people care about their clients and are excellent to deal with. I will definitely stay with them for all my service needs. They are true professionals and make you feel like your satisfaction is their goal. They are honest and polite. More

Great Service Steve Megaw, the service manager was OUTSTANDING!!! Great guy. Very professional and extremely helpful and informative. Explained every detail of e Steve Megaw, the service manager was OUTSTANDING!!! Great guy. Very professional and extremely helpful and informative. Explained every detail of everything that was done and I could tell he really cared about taking care of me. Very good customer service. Will make me come back because of him. Craig Filippone More

Excellent. Always neat, clean and courteous employees. I have been a customer about twenty years. . I have never had a bad experience with either sales or service, If additional work may be needed it is d I have been a customer about twenty years. . I have never had a bad experience with either sales or service, If additional work may be needed it is discussed with me and we make a decision. More