Delaware Subaru - Service Center

HORRIBLE Service. Asked two questions and they told me they would call me with the answers. They never called. I also listed the same two questions in the survey and still didn't get a call. Then, I ask they would call me with the answers. They never called. I also listed the same two questions in the survey and still didn't get a call. Then, I asked another question and was told it was in the book. It wasn't and when I asked where in the book, you guessed it, they would call me back. Never got the call. I also called because my CCM froze and I spent 30 miles continually resetting the eye catcher. I pulled over and called them and had to leave a message as no one answered at 4:00 in the afternoon on a week day. Again, I never received a call back - and this was a SAFETY ISSUE. More

Exceptional customer service Took my 2019 WRX for a repair under warranty. Instead of driving to one of 5 local Philly Subaru dealerships, I continue to drive 25 miles each way to Took my 2019 WRX for a repair under warranty. Instead of driving to one of 5 local Philly Subaru dealerships, I continue to drive 25 miles each way to DE Subaru as they have exemplary customer service, a small dealership with a family atmosphere, are attentive to all of my needs, and have nice new loaner cars available. Give 'em a try! You can't go wrong. Please like this comment if you find it helpful. In light of the current pandemic, the facility & bathroom is super clean! Hand sanitizer and lotion available. More

6,000 mile check up @ the Best Dealership! Delaware Subaru has the friendliest staff, they're honest, communicative and on point. This dealership is worth driving to from Southeastern PA (Phill Delaware Subaru has the friendliest staff, they're honest, communicative and on point. This dealership is worth driving to from Southeastern PA (Philly), as it's not far and is affordable. Be sure to check out the Tues-Thurs weekday service 10% discount! Ask for Todd or Mary, they're super helpful. I drive a 2019 WRX and will continue to service my vehicle at DE Subi moving forward, they have a small dealership and family atmosphere. More

Awesome customer service Todd was professional, courteous, honest and patient. DE Subaru gave my an appointment last minute for mounting and balancing all season tires. Todd h Todd was professional, courteous, honest and patient. DE Subaru gave my an appointment last minute for mounting and balancing all season tires. Todd has a great bedside manner, treated me fairly and with respect, and I'll be driving 40+ miles each way down to DE to service my WRX as a result. Small dealership with a family atmosphere, thank you so much Todd! Rated 10/10. More

Excellent service and support! As a customer I can rely on Ketti as she gives me the information I need for my Subaru Forester. Since the engine has been serviced, it is running ver As a customer I can rely on Ketti as she gives me the information I need for my Subaru Forester. Since the engine has been serviced, it is running very well!! Many thanks! More

Friendly, professional and saves you money:) Ketti always makes service appointments for my Outback a breeze. She's welcoming and helpful from the moment you walk into the service department. S Ketti always makes service appointments for my Outback a breeze. She's welcoming and helpful from the moment you walk into the service department. She's very knowledgeable and will happily answer any questions you may have, either on the spot or she'll follow up to make sure to get you an answer. Best of all, she'll check for and apply any service specials they're running to make sure you're getting their best price and so you don't have to worry about missing out on a discount. I used to do all my own oil changes and routine maintenance, but having a trustworthy service department right down the street makes it tough to justify being under the car with a flashlight when it's 30° outside just to try and save a few bucks. More

Service Great service at a good price. Service staff is knowledgeable and friendly. They are very cooperative and do not insist on fixing things that could Great service at a good price. Service staff is knowledgeable and friendly. They are very cooperative and do not insist on fixing things that could wait - they give you the option without being pushy at all. More

The way it should be! Just Great. Courteous, reasonable, and efficient. Listened and took care of a few issues I was concerned about. Now the car is running better than eve Just Great. Courteous, reasonable, and efficient. Listened and took care of a few issues I was concerned about. Now the car is running better than ever and I still have money for lunch! More

12 month regular service Easy to book appt online. Efficient, polite and friendly. Answered all my questions. Gave me a shuttle ride to my class at U Del on Pennsylvania Ave a Easy to book appt online. Efficient, polite and friendly. Answered all my questions. Gave me a shuttle ride to my class at U Del on Pennsylvania Ave and picked me up afterwards. Waiting room is bright and comfortable with coffee, bottled water, desk arm chairs and free WiFi. Prepaid service is a good deal. More

Great first visit The extended service plan purchased with my new Subaru Forester is worth it. First oil change/service was done quickly in less time than I expected. The extended service plan purchased with my new Subaru Forester is worth it. First oil change/service was done quickly in less time than I expected. Courtesy driver was timely transporting me to and from my work. All tasks done were explained clearly at time of pick up. More