Delaware Subaru - Service Center

Saw me immediately upon arrival. . Clean operation. Very efficient. Communication was excellent. Car was washed and vacuumed. . Clean operation. Very efficient. Communication was excellent. Car was washed and vacuumed. More

Clearly focus their attention on me, listening carefully to what my concerns/desires are. Explicitly detail what they will do with time estimates, which I have always found to be amazingly accurate. If they to what my concerns/desires are. Explicitly detail what they will do with time estimates, which I have always found to be amazingly accurate. If they discover some unanticipated problem, they immediately contact me to discuss it so we can decide how to address it. All the people involved are courteous and sincere. It is truly a pleasure to work with them. This operation could be cited as an excellent example of how one can run a truly customer focused business. More

Excellent service. The team is both friendly and courteous as well as efficient and effective. I highly recommend Delaware Subaru The team is both friendly and courteous as well as efficient and effective. I highly recommend Delaware Subaru More

Britanni has a very positive and friendly demeanor. She is thorough with her presentation of the service workflow and takes the time to explain the service procedures and their results. She is thorough with her presentation of the service workflow and takes the time to explain the service procedures and their results. More

Always friendly and helpful staff, easy to make appointments online, never have a problem with the service provided. appointments online, never have a problem with the service provided. More

Called in last minute for service they got me right in promptly I was able to wait for the car to be completed in a timely matter and was treated professionally at all times promptly I was able to wait for the car to be completed in a timely matter and was treated professionally at all times More

Awesome Tony and Mark are the best customer service personnel in this industry in today's times i come for service for your staff personnel in this industry in today's times i come for service for your staff More

Called at 3 pm Friday April 15'22 about low tire pressure in front right tire service said bring the car in. Arrived about 3:20 service told me a nail in the tire. I gave the go ahead to repair it. Started t in front right tire service said bring the car in. Arrived about 3:20 service told me a nail in the tire. I gave the go ahead to repair it. Started to call sales since I have a warranty on tires was interrupted by service "you don't have to call, we'll do that for you." Tire fixed and completed by 3:45 and it was Friday. What a relief. Great service...since I bought the 2017 Subaru Crosstrek 3months ago I was concerned about the cost of the warranty that covers tires. Really glad I have that warranty. When I bought the car , a silver Crosstrek I couldn't get over the condition-looks showroom. My previous car was a '92 Ford Taurus I was a Ford fan for decades. Look like Delaware Subaru got a feather in their cap. -Roy Podorson More

HORRIBLE Service. Asked two questions and they told me they would call me with the answers. They never called. I also listed the same two questions in the survey and still didn't get a call. Then, I ask they would call me with the answers. They never called. I also listed the same two questions in the survey and still didn't get a call. Then, I asked another question and was told it was in the book. It wasn't and when I asked where in the book, you guessed it, they would call me back. Never got the call. I also called because my CCM froze and I spent 30 miles continually resetting the eye catcher. I pulled over and called them and had to leave a message as no one answered at 4:00 in the afternoon on a week day. Again, I never received a call back - and this was a SAFETY ISSUE. More

Exceptional customer service Took my 2019 WRX for a repair under warranty. Instead of driving to one of 5 local Philly Subaru dealerships, I continue to drive 25 miles each way to Took my 2019 WRX for a repair under warranty. Instead of driving to one of 5 local Philly Subaru dealerships, I continue to drive 25 miles each way to DE Subaru as they have exemplary customer service, a small dealership with a family atmosphere, are attentive to all of my needs, and have nice new loaner cars available. Give 'em a try! You can't go wrong. Please like this comment if you find it helpful. In light of the current pandemic, the facility & bathroom is super clean! Hand sanitizer and lotion available. More