Delray Buick GMC

Worst Customer Service My mom passed away in August of 2016. Part of the probate settlement was her car, a 2014 Buick Lacrosse with 9k miles on it. I was thankful to her for My mom passed away in August of 2016. Part of the probate settlement was her car, a 2014 Buick Lacrosse with 9k miles on it. I was thankful to her for leaving something she loved to me in her will. On April 31, 2017, the blue tooth audio stopped working in the car. In fact, all the sound was gone. Blinker, radio, navigation, everything. I looked up dealerships in south Florida that had high review ratings and found Delray Buick/GMC. Called them and set an appointment to bring the car in to have it looked at. Robert Heinsohn was my service adviser. He was very nice, took the information and offered a loaner car. I have several vehicles and told him that I didn't need one, let another customer have it instead. The next day, Robert called me and said the amplifier was out, didn't have the part in stock so it would be another day before I could get the car back. Sure as his word, the next day he called and said the car was ready and I could come pick it up. Little did I know the nightmare I was entering... Picked the car up, and noticed many issues...Mind you, the car has 17k miles on it, practically brand new...First issue, the dashboard has dents in the face, in three places, where someone tried to force it back into place. The dashboard is now pushed towards the passenger door so much that piece of paper cannot pass thru the gap. On the other side, the dashboard is 3/4 of inch away from the driver door that I can almost put a book in the gap. In addition to the dash being way out of center, the AC vent doesn't even fit in the dash anymore and looks like they shoved in to try to make it look ok. I wish I could attach pictures here.. but on to the other issues....passenger door was used as a fulcrum for some type of prying lever to remove the dashboard which now has cut the leather trim in 6 places. Oil stain fingerprints all over the dash, and a smell in the car that resembles a gym locker. Top of dashboard no longer is level, nor does it meet with the door trim anymore. So I called Robert, he said bring in the car so he can look at it. Arrived at dealership the very next morning, and Robert told me that I have to speak with the Service Manager, which he is not here right now. So he took my number and said he would call me. Around 1:00 that afternoon, my second NIGHTMARE began. The service manager, Robert Viccica, called me on my cell phone. He was rude and confrontational from the moment I said Hello. He proceeded to read a preset determination as to his findings..(HAHA, he hasn't even seen the car). He said that all the issues I have is the way the GM built the car, and that any damage to the car was there before. He went on to tell me that he personally drove my car and saw the damage before the service was done. He went on to say that even the service technician brought the damage to his attention as the service guy didn't want to get blamed for it. I responded that what he said made no sense, and told him the car was in pristine condition when I dropped it off. If the damage was there, why didn't you point it out to me while I was since you personally drove the car. I went on to say that if he noticed damage before the service, why was it a surprise when the technician pointed it out. Needless to say, he had a preset disposition. Nothing was their fault, it was mine. they were not going to repair anything. I tried to explain my case to him, but he kept talking over me. Finally got irritated and told him I was not going to argue with him over the phone. I would like for him to LOOK at the car. He said fine, bring it in, I am here between 7 and 5. So I show up to the dealership the next morning, after calling Robert Viccica, to make sure he was there so as not to repeat the day before. He said to come on, he was there. When I showed up, this poor excuse of a manager would not even come out of his office to see me. He did not even look at the car. Instead he sent Robert Heinsohn to get the car, drive it away from the service bay area where other customers may hear us. When he got out of the car, he said everything is the way it was, that Delray Buick was not going repair any of the damage they caused, that all the issues was factory made or my fault. I asked to see the manager, which is why I was there, he told me that he doesn't want to come out and that I should leave as it is only going to get confrontational...Never use this dealership, and if you are part of the management team of Delray, you guys really need to train your managers on customer service or even at the least, customer communication...Robert Viccica is the worst person I have ever seen in a management postion. I have seen better skills from a Mcdonalds shift supervisor. More