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Delray Buick GMC - Service Center

3.9

147 Lifetime Service Reviews

2400 South Federal Highway , Delray Beach, Florida 33483

147 Reviews of Delray Buick GMC - Service Center

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October 31, 2018

"Fuel leak"

- joesbuick2007

I brought my Buick to your service dept with a strong smell of gasoline. Turned out to be corrosion of the gas lines, clogged and leaking evaporator vent line. Unrelated to that, the mechanic found a water pump leak. I got the car 1 day ago so it's too early to say anything is still wrong on those issues. So far, it seems fine, no leaks found. The car, although nearly 12 YO, only has 48,000 mi. Why would the gas line system suddenly go that bad other than less than good quality parts in the manufacture of the vehicle? The service writer, Jacki, was helpful and is knowledgeable in her position. The mechanic who diagnosed the issues was also helpful and knowledgeable. No issues there. What I do have issue with is the hourly rate the dealership charges. $169/hr seems excessive. $3,367 labor to install a water pump and gas lines/evap vent made me wonder whether keeping this car was worth it. Decided it was for 1 episode like this. It has been maintained ONLY by White Plains Buick in NY and Delray Buick in Fl. You certainly have good people here. My only issue is service rates in Delray Buick.

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Recommend Dealer
Yes
Employees Worked With
Jacqueline Balboni
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 01, 2018

"Went in for repair wanted to buy a car"

- Lindavance77

My car broke down while traveling and I landed at this dealership. I’m pretty sure this is one of the nicest groups of people I have ever met at a dealership. The service department was outstanding and while waiting for my car to be repaired I met Kyle who ended up spending half the day with me! He went above and beyond to find me the perfect car even took me to lunch . They did not have exactly what I wanted I will be back to buy a car from Kyle !

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Recommend Dealer
Yes
Employees Worked With
Kyle Williams
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Frank Castagna
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tony Eroglu
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 01, 2018

"Service Par Excellence"

- Tina

I have been a "devotee" of Delray Buick for over 30 years though many name changes, and have found their staff, and service always exceeded my expectations. Not only are they reliable and professional but I have never been pressured to purchase something for my many Buicks that I didn't need. My current service advisor, Bob Heinsohn, treats me with the utmost respect and makes me feel like I'm a member of the Buick family, not just someone who has purchased multiple Buicks over the years. I have always and will always take my Buicks to Delray Buick. Thank you, Tina M.

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Recommend Dealer
Yes
Employees Worked With
Robert Heinsohn
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : I worked with Mark Willis for over 25 years and was saddened to see him retire, but I am 100% delighted with Bob Heinsohn.
July 25, 2018

"sdervice dept"

- undertaker

Mr Jackson keep me inform of what they were doing with my truck in how long it would take. delray GMC service dept is the best

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Recommend Dealer
Yes
Employees Worked With
William Jackson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sofia Viccica
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 29, 2018

"Professional, speedy"

- Jromano

Lane and AJ made a very good team to take care of quick. A quick, easy and friendly pair - from body shop to service - they made my trip very enjoyable.

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Recommend Dealer
Yes
Employees Worked With
Alan Stefanic
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Lane Silk
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 15, 2018

"Outstanding Service Advisor"

- Carolyn

The service department staff and service advisor Alan AJ Stefanic at Delray Buick GMC provided me with outstanding customer service on my Buick LaCross.on June 14th 2018. Thank you AJ Stefanic for going over and above expected service on my car, C. Morra

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Recommend Dealer
Yes
Employees Worked With
Alan Stefanic
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 02, 2018

"Awesome service"

- RosieEsc305

My experience overall was great. Employees were very nice and helpful and the receptionist Chantal was exceptional and gracious. I highly recommend this place. -Rosie E.

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Recommend Dealer
Yes
Employees Worked With
Chantal Grant
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 29, 2017

"Great Service"

- Bloom M

My grandma brought her vehicle in without an appointment and they took her right in less than the promised hours. Every one was friendly and helpful even the Service Manager checked on us if we've been helped. Thank you for taking good care of my grandma.

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Recommend Dealer
Yes
Employees Worked With
Alan Stefanic
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 29, 2017

"EXCELLENT SERVICE"

- Vegas couple

I would like to thank the entire Service Department for their professionalism in handling with customers. I walked in without any appointment and every advisors were very busy, the Service Manager got up and helped me. I had an oil change done and just regular maintenance. I was out there less that 2 hours and the car was cleaned. I will definitely recommend this dealership to my friends and family.

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Recommend Dealer
Yes
Employees Worked With
August 04, 2017

"Exceptional service"

- Birthe Schott

As always, whenever I go to Delray Buick I get exceptional service from my salesman Fernando Pagan and my service advisor Bob Heinsohn. It is always an easy experience which is why I still get my 2009 Pontiac serviced there.

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Recommend Dealer
Yes
Employees Worked With
Fernando Pagan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Robert Heinsohn
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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