About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

Delray Buick GMC - Service Center

4.0

145 Lifetime Service Reviews

2400 South Federal Highway , Delray Beach, Florida 33483

145 Reviews of Delray Buick GMC - Service Center

Sort by Write a review
September 01, 2018

"Service Par Excellence"

- Tina

I have been a "devotee" of Delray Buick for over 30 years though many name changes, and have found their staff, and service always exceeded my expectations. Not only are they reliable and professional but I have never been pressured to purchase something for my many Buicks that I didn't need. My current service advisor, Bob Heinsohn, treats me with the utmost respect and makes me feel like I'm a member of the Buick family, not just someone who has purchased multiple Buicks over the years. I have always and will always take my Buicks to Delray Buick. Thank you, Tina M.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert Heinsohn
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : I worked with Mark Willis for over 25 years and was saddened to see him retire, but I am 100% delighted with Bob Heinsohn.
July 25, 2018

"sdervice dept"

- undertaker

Mr Jackson keep me inform of what they were doing with my truck in how long it would take. delray GMC service dept is the best

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
William Jackson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sofia Viccica
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 29, 2018

"Professional, speedy"

- Jromano

Lane and AJ made a very good team to take care of quick. A quick, easy and friendly pair - from body shop to service - they made my trip very enjoyable.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Alan Stefanic
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Lane Silk
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 15, 2018

"Outstanding Service Advisor"

- Carolyn

The service department staff and service advisor Alan AJ Stefanic at Delray Buick GMC provided me with outstanding customer service on my Buick LaCross.on June 14th 2018. Thank you AJ Stefanic for going over and above expected service on my car, C. Morra

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Alan Stefanic
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 02, 2018

"Awesome service"

- RosieEsc305

My experience overall was great. Employees were very nice and helpful and the receptionist Chantal was exceptional and gracious. I highly recommend this place. -Rosie E.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chantal Grant
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 29, 2017

"Great Service"

- Bloom M

My grandma brought her vehicle in without an appointment and they took her right in less than the promised hours. Every one was friendly and helpful even the Service Manager checked on us if we've been helped. Thank you for taking good care of my grandma.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Alan Stefanic
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 29, 2017

"EXCELLENT SERVICE"

- Vegas couple

I would like to thank the entire Service Department for their professionalism in handling with customers. I walked in without any appointment and every advisors were very busy, the Service Manager got up and helped me. I had an oil change done and just regular maintenance. I was out there less that 2 hours and the car was cleaned. I will definitely recommend this dealership to my friends and family.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
August 04, 2017

"Exceptional service"

- Birthe Schott

As always, whenever I go to Delray Buick I get exceptional service from my salesman Fernando Pagan and my service advisor Bob Heinsohn. It is always an easy experience which is why I still get my 2009 Pontiac serviced there.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Fernando Pagan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Robert Heinsohn
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 10, 2017

"service dept trys to upsell services"

- martyb123

went for oil change and windshield wipers only service manager came out to tell me i needed a cabin filter (how he knew without messing up my glove box i dont have a clue) i have water in my break line???? owned 20 plus cars it never came up my front disc breaks were almost worn out 35000 miles ?? all this may be true but the service manager made it seem like i was an idiot if i didnt have these repairs done now the prices they were charging was ridiculous.i called other places the same services were 300.00 give or take LESS i received an irate phone call from some manager yelling at me for giving them a 1 star rating he would not listen to anything i had to say and told me not to come back( lol) i ended up hanging up on the little boy i would be wary of the prices they charge for their so called needed add on services

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jul 11, 2017 -

martyb123 responded

it was never about the price of the oil change thats a complete lie you didnt beat the price you met it which means you were charging too much to begin with according to the shumacher coupon the oil change was 9.95 i paid ibelieve 19.99 the main gripe is you tried to intimidate me (and i read in other reviews) others into services that needed to be done immediately for safety sake your cost were beyond way out of line and these repairs were not needed at that time as far as not returning to your store please dont insult me by even thinking ill come back my next car wont be from buick or gm i will tell as many people as i can about how you operate and ai sending gm this e mail the service person that contacted me shouldnt be allowed to talk to anyone he was totally rude and acted like a 2 year old

May 11, 2017

"Oil Change on New 2017 Terrain Denalli VIN: 2GKALREK6H61978 "

- Larrypr

When showing up for my appointment today (5/11 @ 9am) for an oil change/first service at Delray Buick GMC, 2400 South Federal Highway, Delray Beach, FL, I was told they would not provide the oil change & service included in the purchase of my 2017 Terrain from GMC. The reason I was given was due to the Oil Life remaining percentage was 42% even though there was 5,000 miles on the odometer. The service writer told me it has to be 20% or lower before they would provide the oil change under the GM program, but if I wanted the oil change I would have to pay for it. I made the point that the Oil Life Percentage can be reset to 100% by mistake when you reset Average MPG or Speed percentages. And I might have done this in error. The service writer said that if he would process the claim GM and Delray Buick/GMC would come back to him and take it out of his pay ......... what a bunch of BS..... and a waste of my time! I simply drove down the road 10 - 15 minutes to another Buick/GMC dealer and received great service without the BS........ This dealer provided me the oil change/service under the GM program at no cost to me. Guess what dealer I will use when I purchase another vehicle? 2017 Terrain VIN: 2GKALREK6H6197886

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Service Writer (name unknown)
1
...
1 - 10 of 145 results