When showing up for my appointment today (5/11 @ 9am) for an oil change/first service at Delray Buick GMC, 2400 South Federal Highway, Delray Beach, FL, I was told they would not provide the oil change & service included in the purchase of my 2017 Terrain from GMC. The reason I was given was due to the Oil Life remaining percentage was 42% even though there was 5,000 miles on the odometer. The service writer told me it has to be 20% or lower before they would provide the oil change under the GM program, but if I wanted the oil change I would have to pay for it.
I made the point that the Oil Life Percentage can be reset to 100% by mistake when you reset Average MPG or Speed percentages. And I might have done this in error. The service writer said that if he would process the claim GM and Delray Buick/GMC would come back to him and take it out of his pay ......... what a bunch of BS..... and a waste of my time!
I simply drove down the road 10 - 15 minutes to another Buick/GMC dealer and received great service without the BS........ This dealer provided me the oil change/service under the GM program at no cost to me.
Guess what dealer I will use when I purchase another vehicle?
2017 Terrain VIN: 2GKALREK6H6197886