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Denton Mazda

Denton, TX

4.8
1,443 Reviews
Denton Mazda believes in a No Hassle selling approach with a Relaxed customer atmosphere. Our Mazda Service and Mazda Parts department are state of the art. Overall the Group1 Auto Group of Dealerships believes in customer satisfaction and they have continually been ranked with the Highest Scoring Possible for Customer Service.
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5000 S Interstate 35

Denton, TX

76210

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Showing 1,443 reviews

May 24, 2021

As always we love working with this dealership and staff. They always make our experience great and always go above and beyond for us every time. Denton is far from us, but we will never go anywhere else. Th More

by natoneal17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Rector
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Garner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Denton Mazda responded

Natoneal17, Thank you for leaving us this wonderful review! I am always happy to hear when our guests have an excellent experience with us and we do hope to see you again! Take care! Rick Wick General Manager 214-676-0982 Cell rwick@classicofdenton.com

May 17, 2021

Chris was great and very helpful and knowledgeable. No pressure to buy just gave me a lot of great facts to help me choose. Fine work Chris. More

by Dan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Garner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wes Swan in Finance was fantastic!
May 17, 2021 -

Denton Mazda responded

Dan, Thank you for taking the time to leave us a 5 star rating and wonderful review! I will be sure to pass along your compliments to Chris and I am happy to hear that you enjoyed working with our team! Rick Wick General Manager 214-676-0982 Cell rwick@classicofdenton.com

May 17, 2021

I will never buy a car from Classic Mazda again. Took over three hours to wait for finance to get to me after I signed papers to buy the car. He was horrible. He has since been fired. I left several me More

by char1899.lucy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Rector
1.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Roberts
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Denton Mazda responded

char1899.lucy, I am so very sorry to hear that you experienced these issues with our Classic Mazda Sales & Finance department. I have forwarded these concerns to all of my Managers to have this looked into and addressed promptly. I thank you for bringing it to our attention and hope to have a resolution as quickly as possible. Rick Wick General Manager 214-676-0982 Cell rwick@classicofdenton.com

May 17, 2021 -

char1899.lucy responded

Hi Leesa Since I could not get response from your Finance dept I called Ally to get the name and number of the third party company . Got that number and called them. They told ,me the refund was sent to the dealership on May 10. She also told me I needed to talk to the office manager not finance. No-one but this women gave me that info. I called to talk to the office manager. She told me I needed to talk to Theresa. Talked to Theresa she said she didn't have any info on the refund. I told her the girl at Ally said they sent it May 10. Theresa told me hum then I guess it would be there any day now. Did not take my number or offer to call me when it came in or offer to call the company about my refund. My name is Charlotte Meyer I bought a 2020 Mazda CX 5 on March 17.

May 18, 2021 -

Denton Mazda responded

Char1899.lucy, I sincerely apologize that you did not have an excellent experience with us. My Customer Relations Manager Lessa is staying on top of that final refund. To my understanding, it was sent to us on May 10th and we are waiting for it to arrive. Myself and Lessa will speak with Ryan and Patrick regarding your comments to have this addressed when all of my team is here tomorrow. I thank you again for bringing this to our attention and hope to have that refund to you as soon as possible. Rick Wick General Manager 214-676-0982 Cell rwick@classicofdenton.com

Jun 03, 2021 -

Denton Mazda responded

Char1899.lucy, I deeply apologize again for the delay! I have been checking with accounting to see the status of your refund since it was brought to our attention. As of today, we still have yet to receive it from Ally. I have reached out to our Ally contact who is looking into the status of the refund for me and will be reaching back out as soon as he knows anything. I will be sure to keep you updated as I learn more about the situation. Lessa Popham Customer Relations Manager

Jun 04, 2021 -

Denton Mazda responded

Char1899.lucy, After speaking with our Ally Representative, he stated that part of the refund was sent and received by Wells Fargo on April 16th, they applied this to your loan. The other part of your refund was approved for cancellation on May 10th and a check is being cut in the next week to be sent to us, from what we were informed. I do apologize for the long delay in this getting finalized. He informed me that cancellations can take anywhere from 4-6 weeks, once they receive all documents, to get approved. Lessa Popham Customer Relations Manager lessa@classicofdenton.com

May 11, 2021

I had a great experience buying my first new mazda, all thanks to Chris! He listened to all my needs to find the best deal for me. More

by Joselin
Recommend Dealer
Yes
Employees Worked With
Chris Garner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Denton Mazda responded

Joselin, Thank you for taking the time to let us know how your visit with Chris went here at Classic Mazda! Happy to hear that you enjoyed working with him and congratulations on your new vehicle. Rick Wick General Manager 214-676-0982 Cell rwick@classicofdenton.com

April 19, 2021

From the moment I walked through the doors Chris was very accommodating and made me feel extremely comfortable. He took the time to explain everything I needed to know as a first time car buyer so that I was More

by michellegarcia777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Garner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Denton Mazda responded

Michelle, Thank you so much for sharing your experience with Chris Garner here at Classic Mazda. I am very happy to hear that you enjoyed your visit and Congratulations on your new Mazda! Rick Wick General Manager 214-676-0982 Cell rwick@classicofdenton.com

March 18, 2021

Chris is highly knowledgable and was a pleasure to work with during this process. Chris was very respectful of my time and it was a no nonsense transaction. The dealership was clean, everyone there seeme More

by jackielynn1028
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Rector
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Garner
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2021

Loved the experience with Chris Garner after a while intense Honda trip. He was patience with a first time car buyer and asked all my questions. The dealership was nice and efficient. When I was choosi More

by maddieharris616
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Garner
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 13, 2021

My Husband and I had a wonderful experience working with Chris and Ryan. It was such a relief to work with transparent and personable salesmen who helped us reach a deal without being pushy! Buying a car ca More

by snbrandler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Rector
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Garner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Denton Mazda responded

snbrandler, Thank you for the wonderful review and 5 stars! I am so happy to hear that you enjoyed working with Chris and Ryan here at Classic Mazda! We do hope to be of assistance again in the future! Take care until next time and Congratulations on your new Mazda! Rick Wick General Manager 214-676-0982 cell rwick@classicofdenton.com

March 05, 2021

Chris made my 1st time at Classic Mazda Denton a very inviting and comfortable. He went out of his way to help me get into my new car! I have always been a Mazda girl and am happy I have found a new Maz More

by km.hill10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Garner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2021 -

Denton Mazda responded

KM.hill10 Welcome to the Classic of Denton Family and have a great day! Rick Wick General Manager Classic Mazda 214-676-0982 cell rwick@classicofdenton.com

February 23, 2021

Transparent, knowledgeable and courteous sales person Knows very the car technology information Understand customer requirements and works with them Has patience to listen to us and go over th More

by rsajid53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Garner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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