Dependable Chrysler Dodge Jeep Ram - Service Center

Service repair & major service Car was in excellent condition until I have major tune up, brakes done, Timing belt changed, ignition recalled, keys replaced, everything after tha Car was in excellent condition until I have major tune up, brakes done, Timing belt changed, ignition recalled, keys replaced, everything after that the car went so bad. Automatic locks not working, starting problem stalling, I went many times over 6 times in 2-3 months no solution to the problem. Every visit they kept 3 to 5 to over the weekends. No happy. No solutions. More

I love Dependable Dodge, but this visit was an off day I really trust Dependable Dodge with my truck that I rely on for work. In fact I drive much further than my closest Dodge dealership to have my work t I really trust Dependable Dodge with my truck that I rely on for work. In fact I drive much further than my closest Dodge dealership to have my work truck serviced at DD. However, this visit was less good than my usual visit. I have a high roof Promaster which requires a special lift. I had made an appointment a week in advance. After a couple hours of my arrival and still no service on my van I was told that someone who had come in over night with a high roof van was occupying the lift needed for my van. This just makes me feel like my appointment didnt mean anything, or that there are not enough lifts, or that scheduling could have called me to re-schedule if there were not going to be any lifts available. Galpin Honda does this with my Element, if there is going to be a service delay, they give me the opportunity to have my vehicle in my possession as long as possible to maximize my time doing errands or whatever and minimize my wasted time hanging around the dealership. After 6 hours I got my super minor service vehicle back and a new service light was on. Anyway, I do love this dealership.. but maybe there could be some work looking into the customer satisfaction side of the equation. More

David the service rep is excellent Overall, the service was excellent and the work was timely. I have never liked the waiting room, it needs serious TLC, the coffee is awful. Overall, the service was excellent and the work was timely. I have never liked the waiting room, it needs serious TLC, the coffee is awful. More

Jim’s The Man Jim was my service co-ordinater. He got my Rebel in and out as fast as possible. I went in for a headlight bulb and got 3 recalls done at the same tim Jim was my service co-ordinater. He got my Rebel in and out as fast as possible. I went in for a headlight bulb and got 3 recalls done at the same time. He’s a pleasure to do business with. More

David always takes care of me I have come in the last few times with dead line of leaving town and they alway get me back on the road. Thank you Dependable Dodge I have come in the last few times with dead line of leaving town and they alway get me back on the road. Thank you Dependable Dodge More

Hands-OnService The staff at Dependable Dodge is very very hands on. They kept me updated throughout the process, open about the price, and did a terrific job on my c The staff at Dependable Dodge is very very hands on. They kept me updated throughout the process, open about the price, and did a terrific job on my car. My car's window was smashed on the street. They cleaned out all the glass, were thorough in the replacement, and were in contact with me throughout the whole process. Pleasant, cheery, and wonderful. Highly recommend More

Very good service . I went for an oil change and end up updating the cars' whole computer system. It took longer than I expected but it was totally worth it . . I went for an oil change and end up updating the cars' whole computer system. It took longer than I expected but it was totally worth it . More

From 2 days to 2 hours I was prepared for my safety recall to take 48 hrs. Dropping my disabled van off night before getting her back next afternoon. Well Servive pro Dave I was prepared for my safety recall to take 48 hrs. Dropping my disabled van off night before getting her back next afternoon. Well Servive pro Dave said no way we will get it done now 2:30pm day of my drop off. He nailed it in less than 2 hours recall safety completed and van washed too. OMG was I impressed. I gained an entire day of mobility thanks to Dave & Dependable Dodge too... More

Recall fix Although took almost whole day but was done and done properly by Dependable Dodge and I am happy with their service and recommend them to my friends a Although took almost whole day but was done and done properly by Dependable Dodge and I am happy with their service and recommend them to my friends and family. More

Customer service is excellent They guys down at Dependable Dodge has gone through great lengths to make sure I was very well taken care of. Even a parts manager offered to give me They guys down at Dependable Dodge has gone through great lengths to make sure I was very well taken care of. Even a parts manager offered to give me a ride home, but that wasn’t necessary. I had the vehicle towed in and instead of making me go to the dealership they set me up with Enterprise that was close to me. Everything couldn’t have gone any smoother. More