Desoto Ford - Service Center

Fantastic Service My vehicle quit running in Port Charlotte and I called Charlotte County Ford to schedule an appointment. I was not treated well on the phone so I cal My vehicle quit running in Port Charlotte and I called Charlotte County Ford to schedule an appointment. I was not treated well on the phone so I called Desoto Automall. What a difference! I was treated with respect, professionalism, and compassion. I made arrangements to transport the vehicle to Desoto Automall and service adviser Shane Parker worked with me. He listened, asked questions, and showed and true concern for my problems. He promised that it would be diagnosed and the results would be provided as soon as he knew. He called in a timely fashion and assured me that repairs would be made asap. I couldn't be happier - the vehicle was repaired - there was no fuss or any problems and Mr Parker was a true gentleman. In today's world it is rare to be treated with respect and honestly - that is how I was treated at Desoto Automall (Shane Parker). I will be back. I will drive from Port Charlotte to Arcadia to be treated with respect. More

Great service The radio in our Town and Country stopped working. Called Desoto to get an appointment and spoke with Abby. She got us in the next day. They discovere The radio in our Town and Country stopped working. Called Desoto to get an appointment and spoke with Abby. She got us in the next day. They discovered we needed a new radio, and said they would order one for us. It came in the next day (Thursday). Abby set an appoint for us for Friday, but we couldn't make it because of a scheduling conflict, so she scheduled us for the following Monday. Came in on Monday, and we were out the door with a new radio in one hour. Great service. I'll be a loyal customer. More

Service on 2013 F 150 Please note that Abby in the service department is an excellent representative for your dealership. She is extremely customer service oriented and alw Please note that Abby in the service department is an excellent representative for your dealership. She is extremely customer service oriented and always very cheerful. I live in Tennessee and spend the winters in Arcadia . I try to have my services completed when I am down here due to the way Abby has always treated me since we met 3 years ago. Please let her know she is appreciated. More

Great Service I brought my “new to me” truck in for its first service. I had a few concerns about it so I asked my service writer Abby, she listened and had them ch I brought my “new to me” truck in for its first service. I had a few concerns about it so I asked my service writer Abby, she listened and had them checked out, she even did her own investigating...Abby is the BEST!! I have had many different service writers at this dealership as I have been a customer for several years and am glad to see they have moved on as they weren’t very caring about customer concerns. I hope Abby is there to stay. I also had questions about having some modifications done to my truck, Shawn Barney had all the answers I was looking for, he is very knowledgeable and helpful! More

Great service I took my car in for an oil change and was greeted by Danny Landis. Very nice young man and very friendly. My car went in at 9:19 and I was driving I took my car in for an oil change and was greeted by Danny Landis. Very nice young man and very friendly. My car went in at 9:19 and I was driving off the lot at 10:02 and that included the 27 point vehicle inspection. I've been coming here for over twenty years and today's service from Danny was great as usual. More

Chuck Lilly the hot headed "Service Manager" To start Abby Depedro is an excellent service writer, she listens and cares about making your vehicle repairs to your satisfaction. I had some issues To start Abby Depedro is an excellent service writer, she listens and cares about making your vehicle repairs to your satisfaction. I had some issues with a tire replacement, the dealership over charged me for road hazard warranty, when I needed it is when I found out of the over charge in the middle of a screw near the side wall, I paid for most of the tire. Then voiced my concerns and if was Chuck Lilly he listened did not say much, I told him I would give a bad rating for the Quick Lane service and I did just that, Chuck calls me and said my poor rating cost Abby $50.00 which I will give to her I don't want my big mouth to cost her anything. And that I'm no longer a customer of Desoto Ford and never return. We learn from the reviews customers give. I did not know Chuck spoke for the owners. Thanks, Glen Gavriloff More

Great service department I was greeted right away. Processed immediately. Questions answered. My service requests were done on time. Actually quicker than I anticipated. . De I was greeted right away. Processed immediately. Questions answered. My service requests were done on time. Actually quicker than I anticipated. . DeSoto Auto Mall is my place for vehicle service from now on More

Helpful Casey in service was great. Very nice helpful and even listened to me vent about the stress of blowing out my tire. The rental car place was horrible Casey in service was great. Very nice helpful and even listened to me vent about the stress of blowing out my tire. The rental car place was horrible though. They refused to rent me the car they first said they would rent me because they had it rented the next day but neglected to mention that when I asked to reserve it More

Great Service Department I took my car in for an oil change on April 18, 2019. Caleb Aument was my service adviser. He is very courteous and conscientious about servicing ve I took my car in for an oil change on April 18, 2019. Caleb Aument was my service adviser. He is very courteous and conscientious about servicing vehicles. I was in and out in less than an hour and that included the 27 point checkup that is used at this dealership. I highly recommend this service adviser and this dealership for service. More

Service with Randy Randy your service department representative noyified me two months ago there was a problem that kept the engine light on. That visit cost us. Over$40 Randy your service department representative noyified me two months ago there was a problem that kept the engine light on. That visit cost us. Over$400. I brought the Jeep in two weeks ago with the engine light on . I recieved a loner becouse Randy said it would take all day to find out what the diagnosis was. The Dodge Journy had smoke billowing out of it and I promptly returned to the dealership . I returned,the keys to the Dodge Journy to the owner Matt Kratser.Randy informed,me it would be ten minutes amd I would be out of there. They finished in a few minutes and told me there was only the charge of the diagnostic fee of over $100. They did not charge me anything else. I returned Monday og this week withtheengine light back on. The owner stated it has been on thewholetime. He is unable to take time off of work. I was chatged over $500 for another repair. The customer service took $100 off the bill. Over $1000. In two,months. And the diagnosis was relivent to the first one. They should have taken care of the issue in January. Randy was very non caring of the situation. Elmer my salesman is awsome and I would buy a vehicle from him again if needed. This service department needs improvement. Laurie Phillips Gallaghet More