Destination Kia

Great service and professional environment. I’ve been using Destination Kia for all car services for close to ten years and communication has always been great. Two cars later (from Destination I’ve been using Destination Kia for all car services for close to ten years and communication has always been great. Two cars later (from Destination), I’m always happy when Marshall is there to help as service advisor. Marshall is knowledgable, friendly, polite, and answers all of my many questions. More

Isaiah was very patient and understanding. He was realistic about price and expectations. He was the nicest sales consultant I’ve worked with and I’ve leased with Honda and Nissan! Will be com He was realistic about price and expectations. He was the nicest sales consultant I’ve worked with and I’ve leased with Honda and Nissan! Will be coming back to him!! More

Had an appointment for an oil change, tire rotation and NY state inspection. In and out in 1 hour. Quick service and a car wash. While waiting the salesman I purchased with came over to say hello. Addresse NY state inspection. In and out in 1 hour. Quick service and a car wash. While waiting the salesman I purchased with came over to say hello. Addressed me by my name. A friendly dealership. More

I always give a high rating because the employees alway beg for one or they get in trouble. I would like to be able to give upper management and the owner also a rating for this unfair survey. Mistakes hap beg for one or they get in trouble. I would like to be able to give upper management and the owner also a rating for this unfair survey. Mistakes happens…beginning with this survey. The service is always great and the employees are always friendly and helpful. Like any business mistakes do happens… like Destination KIA 10 points, 100% survey. More

Peopreal good no waiting the price is roght up to date on everything even recallsle are real nice customer service is everything even recallsle are real nice customer service is More

It has excellent location very modern very clean with a outstanding customer, service, and staff outstanding customer, service, and staff More

I already reviewed Destination Kia of Albany on their own website. I am putting the review up here to reach more people. The add on was this week. The original review was posted a year ago. I am adding t website. I am putting the review up here to reach more people. The add on was this week. The original review was posted a year ago. I am adding to this review to familiarize you with how they handle service issues. My vehicle now has a recall due to their faulty anti-theft. This initially was unable to be corrected in vehicles with auto-start feature, but was corrected to include those vehicles afterwards. I scheduled an appointment and drove in, almost an hour to fix this recall. Unbeknownst to me, the auto-start on my vehicle was an after marker part (not disclosed at the time of sale, and I was just informed by a manager that they are not required to tell you this). As a result, they will only fix the recall if I PAY THEM to remove the auto-start, and then if I want it back, I have to pay them for a new one. The sales manager I spoke to actually said that it was a “happy accident” that I had an auto-start to begin with, and the service manager told me that it was my fault for having it!!! How this company is well rated I will never know. AVOID AT ALL COSTS!!! I can’t even begin to tell you what a nightmare my experience was with Destination Kia. I went in to see a specific vehicle. Great. Test drove it. Great. Said yes, this is what we’re looking for. They said they were waiting for the title to clear and it could take up to two weeks. Fine. Not a big deal. We set a pick up date for three weeks later. The night before we picked it up I donated my previous vehicle. I took my plates and we drove out. Guess what? The title was still not clear and I could not pick up the vehicle. Now I had no vehicle and a job 40 minutes from home. Not to mention they didn’t even bother to call and tell me! I borrowed family members cars to get to work over the next two weeks. I finally called and told them to do something as I needed a vehicle. They had me pick it up on dealer plates for “a couple days.” Nope, try again. Over a month on dealer plates, which I was later told is not legal. They finally got the title cleared and wanted me to bring it back in for an inspection during work hours. I said no, so they sent someone to my work to swap vehicles and promised it would be returned before the end of my work day. Nope. 45 minutes after my day ended the driver was lost and still 30 minutes away. I told him a good place to wait and I drove back to him in his company car (also may not have been totally legal). Two weeks later the DMV sent me a letter and suspended my registration. Since they insured the car to me almost two months before it was registered to me and they (the dealership) did not notify the DMV it was flagged and I was nearly hit with a $180 fine. Thank goodness the people at the DMV and my insurance company were over the top helpful and got it fixed for me, because when I called the dealership they pretty much told me it was not their fault or problem. I honestly cannot imagine having a worse experience buying a car. I wouldn’t go back there if they paid me. More

Prompt, courteous service. Technician was very knowledgeable and helpful in fixing issues I had with my vehicle. Would recommend this dealer. Technician was very knowledgeable and helpful in fixing issues I had with my vehicle. Would recommend this dealer. More

From the moment I walked into the dealership, he was attentive, knowledgeable, and went above and beyond to ensure we got the perfect vehicle for my needs. Him and his team patiently answered all of our attentive, knowledgeable, and went above and beyond to ensure we got the perfect vehicle for my needs. Him and his team patiently answered all of our questions, explained the features, and even took the time to demonstrate how everything worked. More

Devin was great. Listened to me and got info I needed. However, the response to phone calls is abominable. To get appointment, made multiple calls over a period o Listened to me and got info I needed. However, the response to phone calls is abominable. To get appointment, made multiple calls over a period of several hours. . Left messages, in vain, left on hold interminably - - no one calls back or answers. Other of my many calls, looped around in phone system. I was left in utter exasperation and in tears, with heart pounding out of my body. No excuse for lack of attention to phone part of the service experience. Once I got to dealership, service was good and staff/facility good. More