Destination Kia

Excellent Dillion was excellent friendly through explaining all details of leasing a vehicle and was pleasant during the test drive always available with any f Dillion was excellent friendly through explaining all details of leasing a vehicle and was pleasant during the test drive always available with any further questions More

Poor Communication, Bogus Charges I feel disappointed and betrayed by my recent experience with Destination KIA and their communication in regards to my lease contract. Upon contractin I feel disappointed and betrayed by my recent experience with Destination KIA and their communication in regards to my lease contract. Upon contracting my KIA Forte a few years ago I worked with a sales person to tell him everything I needed in a vehicle. Initially I liked the laid back attitude of the staff and felt comfortable with the buying process. I did not realize, however, that this laid back style of sales would transpire into a nearly $1,500 bill upon my lease's end. When speaking to my salesman years ago I was clear (as I always am) that I needed something reliable, that I needed 12,000 miles/year, and that I needed the insurance as I live in Albany and some wear and tear is expected. I received a number of head nods and ended up settling my decision on the KIA Forte. The price seemed great and the dealer friendly so I had no problem signing through the paperwork quickly (I mistake that later cost me). At the end of my lease I returned to KIA to see about re-leasing through their services. Unfortunately, the second time around they were less inclined to meet me at my price point and essentially said from the beginning that my ideal price range was unreasonable for today's market. With that I took my business else ware (where I DID find a car in my range - NISSAN). At this point I had one payment remaining on the car and arranged to get my KIA payed off in full and returned to the dealership. Months later I received a phone call from KIA Motors saying that I owed the company over $1,000 in return taxes, damages to car, and for "Adjusted Capitalized Cost". I told them that I had not received ANY paperwork in regards to this charge, nor did I receive pictures of this so called damage. I also reminded them that I had paid an extra $20+ dollars in insurance monthly to ensure that I would not be charged for normal wear and tare damages. The "customer service" rep on the other end said that I had no record of insurance so that does not apply. She said she would "resend" the bill, but that I would still be expected to pay the accrued charges within a few weeks or my credit company would be alerted. Upon further investigation here is what happened: 1. Instead of the 12,000 miles I had asked for I was provided with 10,000 so I accrued a few hundred dollars in overage. Now despite the fact that I specifically stated the number of miles I needed, this is clearly written in my lease, so I would be willing to eat these charges. I am, however, disappointed that I was not provided the mileage that I NEW I needed. 2. The "insurance" that I paid for states that all my damages WOULD have been covered IF I had gotten them fixed prior to turning in the vehicle. When I spoke to agents at Destination KIA about this they simply said, "Well, if you had bought the car through us we would have helped you through that process." I have a few problems with this - 1. I resent the idea that you're stating that you only would have helped me through that process if I had released with you. That's dirty business and sketchy sales work. 2. I never received pictures of said damage until I placed several phone calls demanding them. 3. Over the course of three years I have paid you just over $720 in insurance fees and only accrued about $500 in damages. You can't just fix the car....at the service station IN YOUR DEALERSHIP with the money I have already provided? Again, this is just a ploy to get money and I resent the fact that this insurance policy was not explained to me in further detail. 3. Lastly, and in my opinion, most absurd, is I was charged for the fact that my car didn't do well in auction AFTER it was turned in. That's right, I paid off every single payment of that car (and then some when we include the insurance policy that was useless) and I STILL was charged and extra $2,000 because my buy-out would have been around $11,000 and the car sold for $9,000 in auction. When I asked why I would be responsible for this when I paid the car in full they said it was because I turned the my car in (a few weeks) too early and therefore I am subject to any damages lost in auction. Again, they stated this was written in the lease and that they would have "helped me through this had I re-leased from them." All in all I mistook a crooked dealership for a "laid back sales style" and regret that I ever did business with Destination KIA. I feel that their communication in regards to the fine print of my lease were sub-par and they were unhelpful when it came to understanding and rectifying the bogus charges that came months after. As it stands I still owe every penny they asked for. I have now have one week to pay or my credit companies will be notified. When I explained that I couldn't pay the amount in full and would need payment plans they, again, refused to help and said that the full amount would be due. If you are thinking about working with Destination KIA my advice would be to reconsider. More

Excellent Sale The sale person I dealt with Andy Masino who I felt he handle himself professional and he was also friendly to talk to as well. I did not feel any pr The sale person I dealt with Andy Masino who I felt he handle himself professional and he was also friendly to talk to as well. I did not feel any pressure about making a decision right away. I have leased 3 other times and this was going to be my 4th lease. I have never experience any negative from any of their Lia's sales folks that is why I continue to lease from Lia. I am happy with the new vehicle and looking forward doing business with them. More

Absolutely amazing !!! Marc works hard and it shows it Marc did such an amazing job w helping me have a positive experience . His communication was exceptional and the whole experience was so pleasant and Marc did such an amazing job w helping me have a positive experience . His communication was exceptional and the whole experience was so pleasant and i hope he is recognized for his hard work and dedication . Heidi was efficient and kind and very nice to meet and do the financial end w . You should be lucky to have both employees representing destination Kia More

Good Experience Mark, my sales rep was very kind and helpful. He went above and beyond through the process. I would highly recommend him to anyone looking to buy a c Mark, my sales rep was very kind and helpful. He went above and beyond through the process. I would highly recommend him to anyone looking to buy a car. More

I'm so glad I chose Destination Kia for my new car. Anthony found me exactly was I told him I was looking for. I will be recommending Destination, and Anthony, to everyone I know who is looking for a ne Anthony found me exactly was I told him I was looking for. I will be recommending Destination, and Anthony, to everyone I know who is looking for a new car. More

Vehicle lease Andy Masino was wonderful to work with. Knowledgeable, professional, efficient, and excellent problem solver. His sales manager, however, was willing Andy Masino was wonderful to work with. Knowledgeable, professional, efficient, and excellent problem solver. His sales manager, however, was willing to lose me as a customer over a few dollars. I leased a vehicle because of Andy. More

An amazing expierence! It was really nice working with Gianni Leto! He made leasing my first car a wonderful and easy experience. His knowledge and ability to help me work w It was really nice working with Gianni Leto! He made leasing my first car a wonderful and easy experience. His knowledge and ability to help me work within my budget made things go very smoothly for me. I would recommend Gianni Leto to anyone looking to purchase or lease a car. More

Professional and accommodating Everything went as planned and was a pleasurable experience which has not been the case in past experiences with new car dealerships. I would definite Everything went as planned and was a pleasurable experience which has not been the case in past experiences with new car dealerships. I would definitely return and recommend friends and family More

Amazing experience leasing a new car!! My experience with this dealership was absolutely amazing. The service was phenomenal as soon as I walked in the door to the moment I left. They were My experience with this dealership was absolutely amazing. The service was phenomenal as soon as I walked in the door to the moment I left. They were easy going and made the entire process simple and comfortable. I would definitely recommend this dealership to others and when it comes time for another car and lease I will definitely be back!! More