Destination Kia

I was happy with my experience at Destination Kia. Liam was very helpful and got us exactly what we wanted. Liam was very helpful and got us exactly what we wanted. More

I’m extremely disappointed with my most recent service experience at Destination Kia. I have generally always had good experiences (especially working with Marshall in service) but this most recent time experience at Destination Kia. I have generally always had good experiences (especially working with Marshall in service) but this most recent time I had a service appt scheduled weeks in advance because parts needed to be ordered for my Stinger… no big deal. I received a reminder confirmation phone call on Thursday morning from (Brianna?) before my service appt… great! At 5pm Thursday night (the night before my 8am Friday morning appt) I received a phone call (I do not remember the gentleman’s name) stating that my service appt needed to be cancelled because they did not have a service tech to install the parts on my vehicle. I explained how this was an issue because I already changed my plans weeks in advance to accommodate this original appt work… an apology was given, but no solutions provided. I asked when the next appt was available, the representative politely told me it was nearly 3 weeks later. I stated that was the earliest time… explaining that it wasn’t my fault there was not a tech available. Yes he stated, he said big I wanted to I could drop my car off and leave it and they would try to have a tech get to it whenever they have time… ok… I said no problem, as long as I could have a loaner vehicle until mine is fixed… I work full time and have two young children… I use my vehicle to get back and forth from work and transporting my kids where they need to go. He said unfortunately Kia doesn’t do loaner vehicles. Either your service model is not customer and solution oriented or this representative could use more training or be empowered to find solutions that are more customer centric. The person I spoke to was not rude at all, but I did not feel that he was trying to actively solve any problems nor reinforce to me why I changed car brands to get a Kia Stinger. More

Quick short and direct to the point! Very professionally handled welcoming and clearly professional with their work Very professionally handled welcoming and clearly professional with their work More

Very great and clean atmosphere with a good selection of cars and exceptionally helpful staff. cars and exceptionally helpful staff. More

I would not recommend in general. We came on the weekend, chose a car (2019), left the deposit. We couldn’t take a car that day, because banks were closed for financing. So we agreed We came on the weekend, chose a car (2019), left the deposit. We couldn’t take a car that day, because banks were closed for financing. So we agreed to leave the car for a week for it to be detailed and for the crack on the bumper to be fixed. Week went by, we came to pick up a car. I want to give a credit to finance manager Joshua, he did a great job. But, when we went to take a car, it still smelled like dead cats inside, had dirt marks on the interior and bumper was not fixed, was not even touched. So NOTHING was done to the car detailing and service wise. Plus to that - even though sales guy Zack ensured us - car went through million points inspection, or something like that, the rear window on the back was not going down. Zack also told us - come this next Wednesday, we’ll have it all fixed for you, I’ll be here to meet you. When we came in, Zack was off (always off on Wednesdays), and we were turned around with “you have no appointment set” response. So it took for me 4 phone calls for someone to even start looking at that. I appreciate the manager’s Justin help he was really nice, but it’s going to take god knows how many visits and time taken off work to have this “superinspected” car fixed. I’d recommend to stay away from places that do such a job. More

Be nice for the flyer I received was honored $500 but carnival came in late. carnival came in late. More

It's very clean. The staff s very informative and friendly. We will look forward to doing more business with them in the future. The staff s very informative and friendly. We will look forward to doing more business with them in the future. More

I’ve always had a great experience with the service department since my first Kia in 2018. department since my first Kia in 2018. More

Easy drop-off. Fast, friendly service. I love the ability to take care of everything via text. I did not have to call for status. Service was great! Fast, friendly service. I love the ability to take care of everything via text. I did not have to call for status. Service was great! More