Destination Kia - Service Center

I’m extremely disappointed with my most recent service experience at Destination Kia. I have generally always had good experiences (especially working with Marshall in service) but this most recent time experience at Destination Kia. I have generally always had good experiences (especially working with Marshall in service) but this most recent time I had a service appt scheduled weeks in advance because parts needed to be ordered for my Stinger… no big deal. I received a reminder confirmation phone call on Thursday morning from (Brianna?) before my service appt… great! At 5pm Thursday night (the night before my 8am Friday morning appt) I received a phone call (I do not remember the gentleman’s name) stating that my service appt needed to be cancelled because they did not have a service tech to install the parts on my vehicle. I explained how this was an issue because I already changed my plans weeks in advance to accommodate this original appt work… an apology was given, but no solutions provided. I asked when the next appt was available, the representative politely told me it was nearly 3 weeks later. I stated that was the earliest time… explaining that it wasn’t my fault there was not a tech available. Yes he stated, he said big I wanted to I could drop my car off and leave it and they would try to have a tech get to it whenever they have time… ok… I said no problem, as long as I could have a loaner vehicle until mine is fixed… I work full time and have two young children… I use my vehicle to get back and forth from work and transporting my kids where they need to go. He said unfortunately Kia doesn’t do loaner vehicles. Either your service model is not customer and solution oriented or this representative could use more training or be empowered to find solutions that are more customer centric. The person I spoke to was not rude at all, but I did not feel that he was trying to actively solve any problems nor reinforce to me why I changed car brands to get a Kia Stinger. More

Quick short and direct to the point! Very professionally handled welcoming and clearly professional with their work Very professionally handled welcoming and clearly professional with their work More

It's very clean. The staff s very informative and friendly. We will look forward to doing more business with them in the future. The staff s very informative and friendly. We will look forward to doing more business with them in the future. More

I’ve always had a great experience with the service department since my first Kia in 2018. department since my first Kia in 2018. More

Easy drop-off. Fast, friendly service. I love the ability to take care of everything via text. I did not have to call for status. Service was great! Fast, friendly service. I love the ability to take care of everything via text. I did not have to call for status. Service was great! More

Prompt and friendly service. It took about an hour and a half for an oil change but I don’t mind waiting for great service. The rep checked in regularly letting us know how much It took about an hour and a half for an oil change but I don’t mind waiting for great service. The rep checked in regularly letting us know how much longer it was going to be. Waiting area was a bit crowded so spent the majority of the time checking out new models on the lot. More

Even though they were extremely busy they still were able to get me into schedule. to get me into schedule. More

Working with Rich as my service advisor was a smooth experience. I appreciated his assistance. experience. I appreciated his assistance. More

I went in for an oil change, Was in an out at an hour and a half. Said they would top off my fluids, But when I left washer fluid indicator so they did not do that. Other than that, it was fine. It felt a li a half. Said they would top off my fluids, But when I left washer fluid indicator so they did not do that. Other than that, it was fine. It felt a little different this time, very busy. More

It was good friendly staff professional and very nice and helpful to me and my family helpful to me and my family More