Devan Acura of Norwalk

Excellent Yes My lease was updAnd after exploring other options I went back to Acura I’ve had success with Acura for the last 10 years Yes My lease was updAnd after exploring other options I went back to Acura I’ve had success with Acura for the last 10 years More

Happy experience! We actually visited the shop to look at the same car that the previous person who left the comment about 2015 Acura MDX. I was giving them a chance to We actually visited the shop to look at the same car that the previous person who left the comment about 2015 Acura MDX. I was giving them a chance to explain what happened to the car. Surprisingly, Katie and Joe (store manager) well received my feedback, and they were very honest about the car history. They showed all the documents about the work they have done on this car. They did send the car to fix cosmetically. And my husband and I both tested the car and it ran smoothly. Katie is an expert, and she showed me how to use the Tech package with a lot of knowledge. We actually made the purchases. We are very happy for what it is worth. Thank you. I would like to write this review to correct the previous review. So that everyone has a chance to fix the issues. I can tell that they really want to provide the best service with the best price to their customers. I will go back for their car services. - Angelene More

Terrible We were shopping for 2015 Acura MDX. We found this Acura and drove 70 miles to see it. It was supposed to be a Certified Acura with a little bit over We were shopping for 2015 Acura MDX. We found this Acura and drove 70 miles to see it. It was supposed to be a Certified Acura with a little bit over 16,000 miles. What the experience... the wheels were very damaged, The tires were used in 80%. One of the tires was visibaly damaged with the cut. With only 16,000 miles it was impossible for the tires to be that used. There were scratches and dents on the bumper and side doors. And this was supposed be a Certified wehicle...... good luck More

Garbage Once you buy a car from them and they have your money, they could care less about their customer service. I bought a brand new car, which was never in Once you buy a car from them and they have your money, they could care less about their customer service. I bought a brand new car, which was never inspected properly. I know this because once I got on the highway the tires felt as if they were going to fly off. They replaced all my tires the next day. With less than 3000 miles on my car, a bubble appeared in my rear tire. Knowning I had not hit anything I asked for it to be replaced, they refused to contact the manufacturer (after the issues with my first set of tires, I am convinced I had gotten another faulty one) and forced me to pay for a new tire. I even put a call into General Manager, Amy, who instead of calling me back herself, made a service rep do her dirty work...so unprofessional. THEN, I made an appointment for an oil change, because I was leaving my car and coming back for it I was told they would need it for 4 hours, to get the "waiting" customers out of the dealership as they were the "priority." They didn't care that I too had an appointment and needed my car back. DO NOT BUY FROM DEVAN ACURA. HORRIBLE CUSTOMER SERVICE. More

worst service department I have ever experienced I have owned Escalade, Navigator, Infinity and now to my dismay an Acura. Please beware when you purchase from this dealership, the service departmen I have owned Escalade, Navigator, Infinity and now to my dismay an Acura. Please beware when you purchase from this dealership, the service department is horrible. They do not give you true estimates as to the time car needs for service on numerous occasions. They seem to think if they offer you a loaner vehicle than there is no urgency in returning your car. My car has sat for days before I received any information. As well as zero communication as to when my car would be even remotely close to being finished. I have had to call and track down any communication re: my car. This is by far the worst dealership I have experienced in all of my years of ownership. More

Dealer service is owfull, untrained and sloppy work I have the probably the worst experience during servicing my 2014 MDX at Devan Acura. After they changed oil and after I arrived home, I found that o I have the probably the worst experience during servicing my 2014 MDX at Devan Acura. After they changed oil and after I arrived home, I found that oil is leaking from under the car in my garage. Leak was coming from improperly installed oil filter. I was going to loose engine, if I took a longer trip. They do not have properly trained technicians even to do a simple service like changing oil, and I believe there no oversight of what those techs are doing. More

the best place!!!! The best place! Fumi was very helpful didnt feel no pressure to buy anything. Very very honest with fees and additional costs. Will definitely recomme The best place! Fumi was very helpful didnt feel no pressure to buy anything. Very very honest with fees and additional costs. Will definitely recommend!! More

Dan in sales and Cindy in service went above and beyond for me! Great place! Amazing deal on a used car, honest and 0 run around. I visited 7 different car dealers before coming here. The negative rati for me! Great place! Amazing deal on a used car, honest and 0 run around. I visited 7 different car dealers before coming here. The negative ratings in no way shape or form represent this dealership. The major pros are: No pressure Unexpected extras Service with a smile GREAT waiting area Generous deals And so many more! Thank you Cindy Miranda, Dan LaRusso and Mohab Elhammamy! I will be back for my free oil changes and in the very far future, another Acura from Devan Acura of Norwalk! More

I had the worst experience at Devan Acura that I've ever had in my life regarding purchasing a car. Dan LaRusso is the nastiest most unprofessional sales rep I have ever met. My mother had a very poor exp had in my life regarding purchasing a car. Dan LaRusso is the nastiest most unprofessional sales rep I have ever met. My mother had a very poor experience with Devan a few years back ironically trying to purchase a TL and went to Curry instead. However, because I'm from Norwalk so after calling around to multiple dealerships and comparing prices I decided to go to Devan first because they are my home dealership. I was looking for a black 2012 TL and there were very few left as the 2013s were already out. Dan did not have any on the floor (which I knew before I came in) but still went in and allowed him to search for me. After spending about an hour there, he told me he would call me on Monday if he found one (which seemed very bleak after he already called multiple dealerships). I drove away and immediately went to Westchester who offered me a great deal and had the car on the floor (which I knew from the beginning). I called Dan before the weekend was out and let him know that I went w/ Westchester b/c they had the car and I didn't want them to sell it. I was bombarded with nasty, rude emails that could've come from no one else but a child. I was told not to bring my car to Devan for service and spoken down to in the most disrespectful manner. I spent half a day going back and forth in email with Dan and was surprised that he was so angry about losing one deal! It occurred to me that sales must not be that great with a terrible attitude like that, so to lose one deal must be a big deal. I would NEVER recommend this dealership to ANYONE...stay FAR FAR away! I recommend Westchester a million times over Devan, I can't even believe they are still open. I should've listened to my mother and avoided Devan like the plague. Please take your business elsewhere. More

Brought my car in for a FREE oil change which ends up costing me what they estimate as $499.00. They did the oil change and As I found out the next day jammed the hood of the car where OT would no longe costing me what they estimate as $499.00. They did the oil change and As I found out the next day jammed the hood of the car where OT would no longer open. Brought the car back and Clyde the service rep said it was fixed It just needed to be cleaned. Only problem I now found after bringing the car home,once I locked it with the remote, the beep and light flash which usually Signals the car is locked, now doesn't work. Brought the car back during the weekend requested loaner car which they said on the phone was no problem, now said they would only supply one if it took over and hour. I had told them prior that I had to go to work. Cindy the service rep. Now got one of their employees to drive me the 20 minutes to work. So far so good. Now I get a call from Cindy telling me that the car hood springs need to be replaced and the cable. COST $499.00 She now tells me that I must have had and accident which bent the latch and that's why it was jammed. Maybe she should have spoken to Clyde who just the previous week told me it was fine just dirty and that they had cleaned it and now everything is fine He also never mentioned having any further trouble opening the hood. But now as she tells me it needs new springs and cable. Let alone prior to getting the oil change, the hood opened just fine, no problem. Now if it isn't fixed,it takes 2 people to ops the hood. I spoke to Amy the service manager since Cindy said that it was just a coincidence that the hood had failed now when they worked on it. She kept on referring to the age of the car.Again ,never mind that the hood worked fine before they worked on it. Curious also how the latch got bent, since I have never had an accident with this car. They take no responsibility just keep on harping on the age of the car. The car is a 2001, does the latch bend spontaneously after a certain age????? Ha I certainly doubt that.worked just fine prior to the oil change. The only positive thing I can report is about their employee that drove me to work, Burt,he was one of the most up beat and pleasant person I have met in a long time. I am in the market for a new car but mow would never considering buying from Devan Acura and don't think I will now buy another Acura, Only takes one bad experience to sour you on a brand. More