Diamond Chevrolet of San Bernardino

Took 45 minutes to drop my car off and 45 minutes to pick it up. I was there at 7am when they open, but the service representative wasn’t. That contributed to the long drop off time. Maybe other dealers are it up. I was there at 7am when they open, but the service representative wasn’t. That contributed to the long drop off time. Maybe other dealers are the same, but I felt the cost of my repair was excessive. My car had additional issues that I don’t recall having the very same day I picked it up. Another thing that was disappointing was the condition of my car when I got it back. I brought it in clean as can be and when I picked it up after seven days, it was filthy. I don’t feel they respected my car. Unfortunately, this was the closest dealer to me due to transportation back home. I wasn’t happy with their service when it was Crest Chevrolet and the quality hasn’t changed. Unless I’m forced to, I don’t wish to return. More

Sales staff outside to greet us and the whole process was very pleasant. We had gone to 4 dealers prior and no sales agent to be found outside. Diamond Chevrolet sales staff were all very nice and helpful. very pleasant. We had gone to 4 dealers prior and no sales agent to be found outside. Diamond Chevrolet sales staff were all very nice and helpful. Tim was kind and helpful and did his best to meet our needs. Explanation for everything was done and our questions were answered to its fullest. Derek Pearson who did our paperwork got us best deal he could and was a very happy conversation while he was doing our paperwork and we had a lot in common. The whole experience was great and we were super happy when we left and we will come back. Thank you Diamond Chevrolet and staff🙏🙏💝💝 More

My service advisor Eddie Was exceptional during the entire process. He is an amazing worker very attentive and answered every call and question that I had. He is one of the best service advisors I’ve e entire process. He is an amazing worker very attentive and answered every call and question that I had. He is one of the best service advisors I’ve ever worked with and because of him, I will be returning to diamond Chevrolet for service and any new vehicles I may require. More

I been going to this dealer for about 2 years for my services. This last time they had a problem opening the hood of my car. I never open the hood and the last time it was open was when they did my oil services. This last time they had a problem opening the hood of my car. I never open the hood and the last time it was open was when they did my oil change. They didn’t take responsibility and the manager was beyond rude about it. Telling me it could be “since my car was a 2021 with 94,000 miles” that it was old! And would be charged $700 to fix. Made me wait for hours to simply tell me they are not responsible nor would try to open it since “I didn’t let them know the minute I got the car my hood wasn’t opening”. I didn't think I need to check if an oil change is done correctly or inspect my entire car if they broke something after a service. Need to really train your management team. I will be driving to a different dealer although it’s a bit farther but I will not take that rudeness. More

My service advisor Eddie was professional and transparent about the charges. The oil change was in the range of the estimated time. Appreciated the oil change deal I received! about the charges. The oil change was in the range of the estimated time. Appreciated the oil change deal I received! More

It's always a pleasure to go and get my car serviced the great customer service from beginning to end is always on point. Always a great experience. Thank you great customer service from beginning to end is always on point. Always a great experience. Thank you More

We received amazing deal & customer service! Would recommend Diamond Chevrolet to anyone! Jonathan was the best! Would recommend Diamond Chevrolet to anyone! Jonathan was the best! More

Everything was great thanks the staff was great l was happy have a great day. happy have a great day. More

Nathan is always great. He is a great asset to the dealership and he deserves a raise. He is a great asset to the dealership and he deserves a raise. More

The salesman was just very respectful and professional helpful and accommodating helped me get a new car helpful and accommodating helped me get a new car More