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Diamond Chevrolet of San Bernardino - Service Center

San Bernardino, CA

3.8
515 Reviews

515 Reviews of Diamond Chevrolet of San Bernardino - Service Center

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April 11, 2025

Customer Service was Great they were very helpful. Made my visit easy and took care of my issue. More

by JOE_ANABELIVERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you, Joe, for your kind words! We're thrilled to hear that our team at Diamond Chevrolet of San Bernardino provided you with great customer service and helped make your visit easy. We truly appreciate your feedback and look forward to assisting you again in the future! Best, Israel Mora (909) 883-8833

April 11, 2025

Very bad attitude when very common questions are asked and I was ignored and kept waiting for a long while until I got upset and asked again, where is my truck, and again was kept waiting More

by Luis.villasenor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I did not get their names
Apr 15, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us, Luis. I understand your frustration regarding the service you received while waiting for your truck. I appreciate your feedback and would like to assure you that at Diamond Chevrolet of San Bernardino, we strive to provide attentive and timely service to all our customers. Please feel free to reach out to me directly so I can discuss this with you further and learn more about your experience. Your satisfaction is important to us, and we want to improve your experience. Best, Israel Mora (909) 883-8833

April 10, 2025

Mui buenas personas I la muchacha mecanica mui buena quiero que la siguiente cambio de aseite ella lo aga a mi carro More

by Rojas.ranulfo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Diamond Chevrolet of San Bernardino responded

¡Muchas gracias por tu reseña! Nos alegra saber que tuviste una buena experiencia con nuestro equipo en Diamond Chevrolet of San Bernardino. Nos aseguraremos de que la chica mecánica que mencionas esté al tanto de tu próximo cambio de aceite. ¡Esperamos verte de nuevo pronto! Saludos cordiales, Israel Mora (909) 883-8833

April 09, 2025

I had an issue with terminology. After paying over $5000 for oil leaks I was told I had another oil leak. The attendant should have said 'fluid leak' which would have been more accep More

by gperry1955
Recommend Dealer
Yes
Employees Worked With
Paul
Apr 12, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. I understand how terminology can make a significant difference, especially when it comes to important matters like your vehicle's maintenance. We appreciate your feedback and strive to ensure clear communication at Diamond Chevrolet of San Bernardino. If you have any further concerns or need assistance, please don’t hesitate to reach out. We’re here to help! Best, Israel Mora (909) 883-8833

April 09, 2025

I went for a warranty issue, “it got repaired but left it loose now it rattles” This review it’s just for the Service Department specially the technician that work on my truck. I got excellent customer servi More

by santoyolulu15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeramie Diaz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback. We appreciate you bringing your warranty issue to our attention regarding your truck. While we're glad to hear that you received excellent customer service at Diamond Chevrolet of San Bernardino, we also understand the concern with the rattling. We encourage you to reach out to us, so we can address this issue and ensure your truck is in top condition. Your satisfaction is important to us, and we want to help! Best, Israel Mora (909) 883-8833

April 07, 2025

HORRIBLE CUSTOMER SERVICE! I took my truck in for a Recall - after recall was performed I drove off 30 miles and my truck started shifting hard and reduced speed. I had it towe More

by MHINOJOSA25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager , Julian Paco
Apr 10, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience. I understand your concerns regarding your truck and the service you received at Diamond Chevrolet of San Bernardino. It’s important to us that our customers feel supported and heard, and I appreciate your feedback. I encourage you to reach out to me directly to discuss your situation further. I take all feedback seriously and aim to improve our services. Thank you again for your input, and we hope to regain your trust in the future. Best, Israel Mora (909) 883-8833

April 07, 2025

Very very disappointed, dissatisfied, frustrated with the customer service & service received. Day after same issue. More

by SMARTINEZ0203
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martin - Julian Supervisor, Julian Paco
Apr 10, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback. I understand your disappointment and frustration regarding your recent experience with customer service at Diamond Chevrolet of San Bernardino. Your concerns are important to us. I would discuss this with you further and learn more about your experience. I appreciate your input and are committed to improving our service. Best, Israel Mora (909) 883-8833

April 06, 2025

I had a great experience at the car dealer. The service was prompt and everything was explained. More

by tarikastewart
Recommend Dealer
Yes
Apr 07, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Diamond Chevrolet of San Bernardino. Our team always strives to provide prompt service and clear explanations. We look forward to assisting you again in the future! Best, Israel Mora (909) 883-8833

April 06, 2025

Julian checked me in around 12:52pm he informed me everything might be done around 3pm. I chose to wait inside and by 3:02pm I went back to get an update. Claudio was there and I asked if he can updat More

by Nicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Claudio ?, Travis Tech, Julian Paco
Apr 09, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. I understand how frustrating lack of communication can be, and I sincerely appreciate your feedback. I encourage you to reach out to us directly so we can address this issue promptly and ensure your vehicle is in the best condition possible. Your satisfaction is important to us. Thank you for your understanding, and we hope to better serve you in the future. Best, Israel Mora (909) 883-8833

April 06, 2025

Very disappointed the dealership did not help me much with the transmission issues. Bought the car 10 months ago and refused to fix the issue. Charged me $6300 was very disappointed. More

by RUBENGONZALES1
Recommend Dealer
No
Employees Worked With
Julian Paco, Julian Paco
Apr 09, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. I understand your frustration regarding the transmission issues you've encountered since purchasing your vehicle from Diamond Chevrolet of San Bernardino. Your feedback is valuable to us, and we take concerns like this seriously. Thank you again for your insights. Best, Israel Mora (909) 883-8833

Apr 10, 2025 -

RUBENGONZALES1 responded

Do better diamond Chevrolet!