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Diamond Chevrolet of San Bernardino - Service Center

San Bernardino, CA

3.8
567 Reviews

567 Reviews of Diamond Chevrolet of San Bernardino - Service Center

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June 23, 2025

After taking our vehicle for repair We broke down @ 3am In Arizona Had to get towed We have been loyal GM customers for over 30 years After contacting GM with the issue they were no help eithe More

by Danny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeramie Diaz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback, Danny. I understand the frustration you experienced after your vehicle broke down, especially given your long-standing loyalty as a GM customer. Your experience is important to us, and I encourage you to reach out to me directly at Diamond Chevrolet of San Bernardino so we can address your concerns more effectively. We value your input and aim to provide a high standard of service. Best, Israel Mora (909) 883-8833

June 22, 2025

Selena was very understanding I went in with zero hope and she made it possible for me to drive away with my dream truck it has always been a goal for me to drive away with something new and diamond Chevr More

by michaelalmanza533
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duc Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salina Adcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you so much for your wonderful review, Michael! I'm thrilled to hear that Selena and Duke were able to help you achieve your dream truck at Diamond Chevrolet of San Bernardino. It's always our goal to make our customers feel hopeful and supported. We appreciate you recommending us and hope to see you again soon! Enjoy your new truck! Best, Israel Mora (909) 883-8833

June 22, 2025

The staff at Diamond chevrolet is always friendly and professional including the ladies that work inside doing the billing More

by AANN4MO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our friendly and professional staff at Diamond Chevrolet of San Bernardino. We appreciate your recognition of our team, including those handling billing. We look forward to welcoming you back for your next visit! Best, Israel Mora (909) 883-8833

June 19, 2025

Thank you for taking care of my baby in a timely manner. You guys are awesome More

by judene106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you so much, Judene, for your wonderful review! I appreciate your kind words and am thrilled that we could take care of your vehicle in a timely manner. Our team always strives to provide excellent service at Diamond Chevrolet of San Bernardino. We look forward to seeing you again! Best, Israel Mora (909) 883-8833

June 19, 2025

Employees are all friendly and helpful from checking in to paying for services ever time I go in to get my car service. More

by SANDRA_A_ROMERO7559
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for your wonderful feedback, Sandra! It's great to hear that our team at Diamond Chevrolet of San Bernardino has consistently provided you with friendly and helpful service during your visits. I truly appreciate your kind words, and we look forward to serving you again for your next car service! Best, Israel Mora (909) 883-8833

June 18, 2025

Representatives have very poor communication, they dont answer phone calls, and they also dented my vehicle and dont want to take responsibility More

by dman310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeramie Diaz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. I understand your frustration regarding the communication issues and the damage to your vehicle. Your feedback is important, and we want to make things right. Please reach out to me directly at Diamond Chevrolet of San Bernardino so we can gain more insight. Thank you for bringing this to our attention. Best, Israel Mora (909) 883-8833

June 14, 2025

Pleasant and easy I set up and appointment and I arrived a little early but Jeramie was great in getting me all checked in and taken care of More

by mikel6430
Recommend Dealer
Yes
Employees Worked With
Jeramie
Report | Print
Jun 14, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for your wonderful review, Mikel! We’re thrilled to hear that you had a pleasant and easy experience at Diamond Chevrolet of San Bernardino. Jeramie will be delighted to know that you appreciated his efforts in getting you checked in. We look forward to serving you again in the future! Best, Israel Mora (909) 883-8833

June 12, 2025

Bad service very negative attitude I buy 5 cars with them. But no more never More

by ROBERTOARTE71
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Rojas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Ornelas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Max Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alonso new guy. 0000000
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Jun 13, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience, Roberto. I appreciate your continued support of Diamond Chevrolet of San Bernardino over the years and understand your frustration regarding the service you received. Your feedback is valuable, and we are committed to maintaining high standards. I would like to address your concerns directly, so please feel free to reach out to me. We hope to have the opportunity to regain your trust in the future. Best, Israel Mora (909) 883-8833

June 11, 2025

First time back since purchasing car as had awful experience with sales and finance. Jermey in service was amazing from start to finishin. Would definitely recommend Diamond Chevrolet to all. Still More

by Terence.sullivan
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramie Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback, Terence! We’re thrilled to hear that Jermey provided you with exceptional service during your visit to Diamond Chevrolet of San Bernardino. Your recommendation means a lot to us. We appreciate your honesty regarding your previous experience with our sales and finance teams and will consider your feedback as we strive to improve. We look forward to serving you again in the future! Best, Israel Mora (909) 883-8833

June 03, 2025

I was there for a brake inspection. Wile in the waiting area, the service advisor came in and explained the issue and the amount of time it would take. More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember his name but would give him 4 stars
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Jun 03, 2025 -

Diamond Chevrolet of San Bernardino responded

Thank you, Alex, for sharing your experience at Diamond Chevrolet of San Bernardino. We appreciate your feedback regarding your brake inspection and the clarity provided by our service advisor. If you have any further questions or concerns, please feel free to reach out. We look forward to serving you again! Best, Israel Mora (909) 883-8833

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