Diamond Honda

Service 2012 Accord Coupe My husband took the car in and was completely satisfied.. Wait time was what I was told. Everyone has been very kind and at this point have no compl My husband took the car in and was completely satisfied.. Wait time was what I was told. Everyone has been very kind and at this point have no complaint. More

Oil Change I took my car in this past weekend for a service maintenance. Vince Tran was very helpful & attentive. It was a bit busy but he assisted me within no I took my car in this past weekend for a service maintenance. Vince Tran was very helpful & attentive. It was a bit busy but he assisted me within no time at all. I purchased my 2014 Honda Accord at Diamond Honda & I will certainly be coming back for any further assistance or service for my vehicle. Technician: Sigifredo Hernandez Advisor: Vince Tran More

Great help from Alan Took wife's CRV for airbag recall. Alan was extremely helpful. He called to let us know car is ready after only 2 hours! I am looking to replace this Took wife's CRV for airbag recall. Alan was extremely helpful. He called to let us know car is ready after only 2 hours! I am looking to replace this car in Sept with a new RAV4, CX5 or CRV and Diamond Honda will be our first dealer to visit. More

Service too Slow and Failed to inspect all Fluids as Promise Was forced to use Synthetic at higher price. They did not inform me until I arrived although I had called ahead to schedule an oil change. They said Was forced to use Synthetic at higher price. They did not inform me until I arrived although I had called ahead to schedule an oil change. They said it was only $5 more. Which was deceptive because they raised labor rate by $12 from previous oil change 7 months earlier. They did not check Windshield washer fluid as it was empty. Said alignment was okay but no paper work was provided to prove they checked the alignment. Courtesy shuttle is only one way at 10 am on a Saturday. A one way shuttle is useless. It took 2.5 hour when they promised 1 hour 45 min. At this point they recommended a front brake job. I agreed and it took 1.5 hour and they promised 60 min because the car was on the rack with the wheels already off. The brake job was considerably over priced. I was a repeat customer, but no more. More

Service department I had a scheduled appointment to replace my airbags per the recall I received. Everyone was exceedingly friendly and helpful, from those working in th I had a scheduled appointment to replace my airbags per the recall I received. Everyone was exceedingly friendly and helpful, from those working in the service department, to the shuttle service, to the cashier. Plus, I was told to allow 3 hours for my service, and it was finished in half the time. Great job everyone! Diamond Honda is where I purchased my '04 Odyssey, & my 1st choice when I plan on purchasing again in the future. Great team! More

service dept just had my airbag replaced per the recall. Was told it would take up to 5 hrs, but was done within 2 hrs. excellent service overall. just had my airbag replaced per the recall. Was told it would take up to 5 hrs, but was done within 2 hrs. excellent service overall. More

Odyssey needed new airbags Mr. Rios checked in my van to replace the air bags per recall. Service was great, got my van back the same afternoon about 4 hours later as promised. Mr. Rios checked in my van to replace the air bags per recall. Service was great, got my van back the same afternoon about 4 hours later as promised. More

Excellent prompt and courteous service. I called service department and spoke to parts manager (Pete Nelson) about not being notified if my airbags were in. He put me on hold for less than a I called service department and spoke to parts manager (Pete Nelson) about not being notified if my airbags were in. He put me on hold for less than a minute, and he asked me to bring both cars in (one at a time). I have taken 2 cars, Mr. Rios checked in my daughter's car first (which needed two airbags) and the next day I took in my son's car. While I was receiving one, I checked the second one in, and I received both cars completed, washed and on time. Great service, Thank you Parts and Service Department! More

Appointment vs. "Disappointment" Waited a month for the airbag recall part then made an appointment after I followed up on the part. My 7am appointment turned into a 5 1/2 hour wait i Waited a month for the airbag recall part then made an appointment after I followed up on the part. My 7am appointment turned into a 5 1/2 hour wait in their lounge. Couldn't take the shuttle home as the "two" drivers put it "we're too busy to take you" then parked their vans. Gonna investigate airbag work due to a routine oil change at another Honda dealer viewed my Vin# and showed no work was even done on my airbags...this may get ugly. More

Honda Maintenance Service Service was scheduled with Mr. Rios who provided a high level of customer service and professionalism. Services provided were the air bag recall, fron Service was scheduled with Mr. Rios who provided a high level of customer service and professionalism. Services provided were the air bag recall, front brake service and brake light switch. This was performed in a timely manner, communications from Mr. Rios on the status of repairs was excellent. Diamond Honda is now my dealer of choice and thank you for a great experience! More