Back

Copeland Chevrolet Hyannis - Service Center

Hyannis, MA

4.4
557 Reviews

557 Reviews of Copeland Chevrolet Hyannis - Service Center

Sort by
May 04, 2024

Truck went in for warranty repair and came out fixed. Good communication and even gave me a loaner More

by JIM@JAMESJRODERICKINC.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Reardon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Beard
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Mignosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Colby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hephzibah Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Grille
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024

Not personable, when I brought my car in previously, he gave me bad info and this past service, i had a number to contact him, which he didn’t respond to. More

by gruvybuggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas McCarthy
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Copeland Chevrolet Hyannis responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. So that we may learn more, I've ask our Service Director, Patrick to reach out to you. Please feel free to share any areas of opportunity for improvement when you connect with him. Bryan Scarpellini-Managing Partner bryan@countoncopeland.com

April 29, 2024

Tom has been my service rep for many years. He is knowledgeable, friendly and takes care of his customers. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Copeland Chevrolet Hyannis responded

It's great to hear that Tom was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Copeland Chevrolet Hyannis! Bryan Scarpellini Managing Partner

April 24, 2024

They got the work done right, and was in line with the estimate provided to me. More

by BPMALO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel
Apr 25, 2024 -

Copeland Chevrolet Hyannis responded

Thanks for sharing your thoughts about your experience with Copeland Chevrolet Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

April 22, 2024

Nice enough people but did a poor job on my truck. Pass side cover not properly installed and dash light still on. More

by D_spock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hephzibah Harris
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Copeland Chevrolet Hyannis responded

Mr. Spock - Our apologies for the cover and dash light. I'd love the opportunity to be able to access your records and see how we can help assist you, however I'll just need your invoice number to help verify your transaction and review the details. Please feel free to share that with me at your convenience. I look forward to connecting soon! Bryan Scarpellini - Managing Partner bryan@countoncopeland.com

April 20, 2024

One of the easiest car buying experience I've ever had. There was no haggling and Ben was very professional. More

by toddsappliance
Workmanship
Recommend Dealer
Yes
Employees Worked With
Ben Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Copeland Chevrolet Hyannis responded

Thank you for choosing Copeland Chevrolet Hyannis. Your feedback and rating mean a lot to us. We're glad Ben was able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

April 11, 2024

Very clear and simple buying process. There was a switch in reps during the ordering process and Chris Decosta stepped in and kept in constant contact. Was a small issue post pickup that More

by jessily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Scarpellini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Copeland Chevrolet Hyannis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Copeland Chevrolet Hyannis, we look forward to having you as a valued customer for many years to come! Bryan Scarpellini Managing Partner

March 27, 2024

The prices are very high…. I also brought my vehicle in there to be fixed. A problem that existed when I bought it. I dropped it off 4 to 5 times. In the problem was never fixe More

by bonitarose6969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2024 -

Copeland Chevrolet Hyannis responded

Providing a positive experience is our top priority, so we're disappointed that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Bryan Scarpellini-Managing Partner bryan@countoncopeland.com 508-534-2144

March 17, 2024

In 2020 I went off Cape to Lease a truck. A 4 yr lease. During those 4 yrs i learned you do not have to turn your lease in at the dealership you leased from, nor do you to buy it. You can sho More

by andrewianniello
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Reardon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Eldredge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Grille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Copeland Chevrolet Hyannis responded

Andrew, Thank you for your very kind review. Caitlin and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Copeland Chevrolet Hyannis. Congratulations on your 2024 Chevy Colorado Z71! Bryan Scarpellini Managing Partner

Mar 18, 2024 -

andrewianniello responded

Thank you Bryan

March 15, 2024

The dealership was clean. And people were friendly. The sevice was great and fast. Would highly this dealership. More

by RRDH8140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hephzibah Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Copeland Chevrolet Hyannis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

1
...