Dick Brooks Honda of Greer

I had a very disappointing and concerning experience at this dealership. While driving through the parking lot to reach the service center, I encountered employees using a forklift to tow vehicles, with th this dealership. While driving through the parking lot to reach the service center, I encountered employees using a forklift to tow vehicles, with the forks raised and no visible safety precautions—no cones, no signage, and no spotters. They were not in a designated forklift area. The forks were not visible, and my car struck them as a result. I reported this immediately to both the service manager and the general manager, but neither took responsibility or action. The general manager accused me of driving onto "his property and hitting his forklift". Their lack of concern for public and customer safety was extremely troubling. This type of behavior puts both customers and employees at risk. Had I been dropping 40k on a new vehicle, maybe they wouldn't have been so unprofessional or egotistical. More

Just bought my very first New Car 🚘 Eddie Rich was my sales consultant . He was very informative and went above and beyond to make this purchase happen. Very happy with my car . The dealership over all i sales consultant . He was very informative and went above and beyond to make this purchase happen. Very happy with my car . The dealership over all is FANTASTIC More

After buying a certified car, I’ve needed 2 transmissions. In 2 years. And no help from sales guy or dealership. Waste of my time, money and very disappointed. I’d get rid of the car if I co transmissions. In 2 years. And no help from sales guy or dealership. Waste of my time, money and very disappointed. I’d get rid of the car if I could. More

I just bought a new 2024 Honda Ridgeline Black Edition from Dick Brooks Honda. purchased upgraded shark gray HPD dealers and was to receive the four take-off wheels at deliver. When I arrived at th from Dick Brooks Honda. purchased upgraded shark gray HPD dealers and was to receive the four take-off wheels at deliver. When I arrived at the dealer (from 150 miles away), I was informed that they only had three of my take-off wheels in the truck for me. They had used one of my wheels to replace a damaged wheel on someone else’s car. They agreed to order a new wheel and send it to me. Not having received the wheel or any communication about it a week or so later, I contacted my salesperson. She checked with someone and said a wheel was on its way to me. Unfortunately, the wheel I received was damaged. The box it was sent in had a part number that matched my shark gray HPD wheels. What had happened? They shipped the damaged wheel to me using my HOD wheel box, having never ordered a new replacement wheel for me as promised. Maybe they thought I would just throw the boxes in the garage for later use and never check the wheel. Now I have a buyer ready to buy the wheel and, of course, can’t sell the damaged wheel to him. The dealer (MarkMatthew Smith - finance manager) reports only that, “Yeah, we will check on that. I am sure it was inadvertent.” Sure, no body would have noticed slapping that old damaged wheel in the HPD box….. My salesperson, Amy Caldwell, responded with, “Oh, yes, the wheel that we shipped to you is the wheel that we took off your truck.” (She was not present when I picked up the truck; Savanna helped me.). Um, really, then why send me home 150 miles with only three of the four wheels - why not just send me home with all four wheels? C’mon, Amy. Please just do the right thing. Anyway - don’t let this happen to you. Dont close the deal if you don’t have all four take-off vehicles with you. I’m sure they knew they had me because I had driven so far and counted on their doing the right thing and ordered a new wheel to be shipped to me. Buyer beware. More

Just purchased a 2004 Honda Ridgeline from sales rep Craig Smith. He greeted me outside in the lot, listened to what I wanted and took me to the vehicle I eventually purchased. He was friendly, profes Craig Smith. He greeted me outside in the lot, listened to what I wanted and took me to the vehicle I eventually purchased. He was friendly, professional, and did not try to upsell anything. As someone who usually dreads the new car purchase process, my whole experience at Dick Brooks was not what I have encountered at other dealership. Efficient, professional and straightforward best describes my experience. The dealership accommodated my unusual new car pickup/delivery request without hesitation. More

I bought my Honda CR-V today. Marcos Ramirez showed and listened to us of what we were looking for in a car. He was not pushy at all. It’s been the best experience buying a car. W Marcos Ramirez showed and listened to us of what we were looking for in a car. He was not pushy at all. It’s been the best experience buying a car. We loved the atmosphere of Dick Brooks Honda. I will recommend the dealership and Marcos Ramirez to my friends. Love my new car. More

One week ago, Craig Smith sold me and my wife a 2024 CRV-Hybrid Sport. I have purchased 8 or 10 Hondas in the past, and moved from a Pilot to the CRV. Craig provided exceptional service during the sale CRV-Hybrid Sport. I have purchased 8 or 10 Hondas in the past, and moved from a Pilot to the CRV. Craig provided exceptional service during the sale and his sales manager became personally involved in our purchase as well. Craig had a great answer for every question we asked and he was friendly, respectful, and professional throughout our experience. He followed up with us twice after the sale just to make sure we were happy. I should mention that we are from Spartanburg, so we had closer alternatives. Craig simply provided us with more than enough reasons to buy our CRV from Dick Brooks Honda. I am impressed with the CRV, impressed with Dick Brooks, and impressed with Craig. Thanks to all for making this a very pleasant experience! More

I brought my honda CR-V for variuos routine maintenance items and as usual my service agent ( Christine Myers ) was exceptional again. I appreciate that they do check my car and notify you if they believe items and as usual my service agent ( Christine Myers ) was exceptional again. I appreciate that they do check my car and notify you if they believe they have found an item that you should consider having done so it can save you a future possible break down. Also Christine explains what they have found and is very pleasant about your decision to have it done or not. The waiting room is also a great place to to wait while your work is being done. I bring both of my CR-V's here and will continue to do so. More

I wish I could give them more stars! From start to finish, this dealership went above and beyond. The atmosphere is wonderful. The sales team, especially Tony Scott, was very friendly an From start to finish, this dealership went above and beyond. The atmosphere is wonderful. The sales team, especially Tony Scott, was very friendly and knowledgeable. They were attentive and straight forward. There was no haggling or the usual deceitfulness I had experienced at other dealerships. Everyone was extremely personable and I felt like family. I drove over 2 hours to buy from this dealership, even though I have 3 Honda dealerships local to me. They made the purchase smooth and easy. I will be returning to this dealership for all of my future purchases and highly recommend them. More

I had the pleasure of working with Craig Smith. He was extremely kind and not pushy at all. He work with me and I purchased my third Honda. He was extremely kind and not pushy at all. He work with me and I purchased my third Honda. More