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Dick Brooks Honda of Greer

Greer, SC

4.3
867 Reviews
Welcome to Dick Brooks Honda of Greer Where Car Buying is Made Easy! Dick Brooks Automotive has been serving the Upstate of South Carolina and beyond for nearly 30 years. We are located at 14100 E Wade Hampton Blvd in Greer and are conveniently located between Spartanburg and Greenville SC. Our dealership is easily accessible by both Interstate 85 and Interstate 26. At Dick Brooks Honda of Greer our philosophy is simple. To sell the best vehicles at the lowest price and give our customers the best customer service experience possible every time they visit us. We understand you have a choice about where you buy and service your vehicles over a lifetime and we are committed to working very hard to earn and keep your business and your trust. We are proud to be a seven-time recipient of the prestigious American Honda President's Award – and winner of this honor the last six years consecutively. This award is presented annually to top-ranking dealerships across the nation based on customer service and satisfaction, sales, training and facility. Dick Brooks Automotive is truly your source for new Hondas and any pre-owned vehicle in the market. Our programs include lifetime warranty on every new vehicle, guaranteed credit acceptance, and much more.... so come see us for all your automotive needs and become part of the Dick Brooks Automotive family.
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14100 East Wade Hampton Boulevard

Greer, SC

29651

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Showing 867 reviews

January 12, 2012

Friendly, efficient, responsive, pleasant attitude and made me as a customer feel at ease. They were most cordial in answering any and all of my questions. More

by Morris Denton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sharon Grillo and Elyssa Connolly
January 12, 2012

Sharon and Elyssa were great to work with, most of the effort I put in was done online. Sharon cut to the point and was upfront with the "out the door" price. I can easily recommend Sharon to anyone. More

by patriot12345678
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sharron Grillo & Elyssa Connolly
January 03, 2012

The experience with Dick Brooks was the worst I have ever had purchasing a car. Three weeks after the sale the deal has fallen through. The dealership changed some numbers (without my knowledge)on the applic More

by tippettw30
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Del Delozier (General Sales Manager)
Jan 06, 2012 -

Dick Brooks Honda of Greer responded

Good Afternoon. My name is Leah Hooks and I am the excel manager at Dick Brooks Honda. I am responsible for the dealership's customer service and reputation management. I am writing to let you know that I do not take these situations lightly and sincerely apologize for any inconvenience you may have experienced while at our dealership. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. It is my understanding that there were issues that developed during the finance phase of your vehicle deal due to a new accounting system at your place of employment which affected the income reporting and the loan approval . I have been told this has been rectified after some clarification and the deal is still in process at this time. If this is not the case from your perspective or if you have any further information that will help me deal with this situation in a professional and timely manner, I would greatly appreciate it. You may email back to me in confidence or call me as I want to make sure that you are completely satisfied. Leah G. Hooks (864)877-9090 lhooks@dickbrookshonda.com

Jan 25, 2012 -

Dick Brooks Honda of Greer responded

Dick Brooks Honda of Greer wrote on 1/6/2012 4:58:50 PM: Good Afternoon. My name is Leah Hooks and I am the excel manager at Dick Brooks Honda. I am responsible for the dealership's customer service and reputation management. I am writing to let you know that I do not take these situations lightly and sincerely apologize for any inconvenience you may have experienced while at our dealership. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. It is my understanding that there were issues that developed during the finance phase of your vehicle deal due to a new accounting system at your place of employment which affected certain aspects of the approval process. I have been told this has been rectified after some clarification and the deal is still in process at this time. If this is not the case from your perspective or if you have any further information that will help me deal with this situation in a professional and timely manner, I would greatly appreciate it. You may email back to me in confidence or call me as I want to make sure that you are completely satisfied. Leah G. Hooks (864)877-9090 lhooks@dickbrookshonda.com

December 12, 2011

Amazing people at Dick Brooks! I will never buy from anyone else. Easy transaction. No pressure. Great prices. Sharon and Elyssa are super friendly and so willing to help. I have never enjoyed buying More

by jag62907
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sharon Grillo, Elyssa Connoly, Dave in finance
November 03, 2010

My husband and I bought a 2010 Honda CR-V EX at Dick Brooks Honda about two months ago, and we couldn't be happier with our experience! We knew we wanted something that was under $25,000 and large enoug More

by Xtina A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell
August 24, 2010

Sharon Grillo is RUDE RUDE RUDE RUDE RUDE. This dealerhip has very little service after the sale The finance guys are in cohoots with the sales guys. even if you qualify for a lower rating, if th More

by scnaturestar
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sharon Grillo
March 30, 2010

We recently purchased a 2011 Honda Pilot EX-L from Dick Brooks Honda of Greer, SC. It was one of the most pleasurable experiences I have had in purchasing a new car. From my initial online inquiry (Noon on More

by starbird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa, Paul, Jimmy, Bob, Steve
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