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Dick Scott Chrysler Dodge Jeep Ram

Plymouth, MI

4.8
2,384 Reviews
Dick Scott Chrysler Dodge Jeep Ram is part of Dick Scott Automotive Group, a family owned and operated group of dealerships & collision shops which have been serving the area communities for over 25 years. At Dick Scott, we have a shared goal of 100% Customer Satisfaction We offer a huge selection of new and pre-owned vehicles along with the most comprehensive parts and service departments in the automotive industry. Dick Scott is also proud to offer 2 state of the art Collision Centers, one in Plymouth and one in Fowlerville, that honors all insurance companies (including AAA, State Farm, Farmer’s, Frankenmuth, Progressive, Allstate, Nationwide, and more) and provides all of the latest state of the art equipment. Quick Repair Service is available for affordable cosmetic repairs and can help save money on lease turn in costs. There are several on site amenities such as drink and snack machines, cable television, baby changing station in main restroom, coloring sheets & crayons for children, children’s play area in the showroom, and free wifi. We are also within walking distance of fast food and dining restaurants, a neighborhood play area, the downtown Plymouth shopping district and Kellogg Park. Free Shuttle Service is available and rental vehicles are on site. All technicians are ASE and factory certified and available to take care of all of your vehicle needs. Our service department services all makes and models (including Ford, GM, Nissan, and more). Our factory certified new and pre- owned sales staff can help you find the vehicle you want at a price you can afford. We have developed a PTO program to help support schools (details available on our website) and are a member of the Southeastern Michigan Better Business Bureau, Canton Chamber of Commerce and Plymouth Chamber of Commerce.
Contact Dealership

684 W Ann Arbor Rd

Plymouth, MI

48170

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Showing 2,384 reviews

May 04, 2018

Over $3000 damage to my Ram truck while in service After having my truck serviced at Dick Scott 22 times over 3 years you would honestly think that if they damaged your vehicle Dick Scott would repair More

by joserahaman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Scott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Butch Martin, Rob Goodlow
May 04, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

We apologize you feel you had a negative experience at our dealership; at Dick Scott Chrysler Dodge Jeep Ram our goal is complete satisfaction and exceptional service to all customers. We have done our best to try and resolve your complaint and are sorry to see you are not happy with our efforts. Our records do not show any damage to your vehicle as stated in your review. When you brought the damage to the attention of our Service Manager, you stated, you noticed the damage following your recent service visit. The type of hoist used during your most recent service visit could not have caused the type of damage you are reporting. It was after this was explained to you that you then stated the damage must have come from an earlier service visit. If we had caused this damage we most certainly would take the appropriate measures to correct this damage. We have no indication that the damage was done under our care. However, since you are such a good customer, our Service Manager offered to help cover the costs of your repair. We have made every effort to make this situation as hassle free as possible and are very sorry to see that our efforts have not successfully resolved the situation.

May 04, 2018

good service and didnt take long.. thanks fast and friendly no problems... thanks again for a quick and easy visit. would recommend to anyone to take vehicles th More

by jackie1470
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Goodlow
May 15, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind comments! We are glad to hear you were provided with excellent customer service and look forward to seeing you on your next visit!

May 03, 2018

Quick, easy, and a pleasant experience. It was a positive experience. Everyone delievered on what they said and always was quick to answer my questions. They did a great job and I will recom More

by John M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Welsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Congratulations on your new vehicle! We are glad to hear Larry provided you with excellent customer service! We hope you enjoy your new vehicle!

May 03, 2018

Easy, quick, personable experience This was and as usual a very pleasant experience. Holly and the rest of the Dick Scott staff where great. Holly is very personable and treated us like More

by marcoux_steven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Baxter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Holly Marks
May 15, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to hear Holly provided you with excellent customer service and that you are happy with our new finance process! We hope you enjoy your new vehicle!

May 03, 2018

Quick and efficient Left vehicle Sunday night drop off. Called in morning with estimate and they had repair done by 1:30 pm. Picked up vehicle after work - fast and quick More

by fjpumper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lady at counter for payment was great. Very friendly., Rob Goodlow
May 04, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review! We are glad to have been able to provide you with such quick and efficient service!

May 03, 2018

Service Courteous, attentive service representative. Don't know who call after we dropped off the car, but they tried to sell us services that were not ne More

by pjdodge4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Goodlow
May 15, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your comments. Our goal at Dick Scott Chrysler Dodge Jeep Ram is complete satisfaction and exceptional service to all customers. We apologize for your inconvenience. We take all comments and concerns seriously and will use them to improve our process moving forward.

May 02, 2018

Only took 3 times under warranty to find the noise. Normally I don't bother to write reviews. But since this dealer has wasted so much of my time trying to determine the problem, I am. I live an hour a More

by jeremypanasiewicz2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know the names, Tom McMillan
May 16, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

We apologize you feel you had a negative experience at our dealership; at Dick Scott Chrysler Dodge Jeep Ram our goal is complete satisfaction and exceptional service to all customers. Sometimes it is very difficult to diagnose noises at different speeds or on different road conditions when the customer is not here to show us. At times we must have the customer come back in to ride with us to help duplicate the noise, because even though the customer is hearing it, it may not be something that our tech picks up on. Our techs drive a lot of vehicles and some noises are not something a tech would classify as abnormal or it may be to faint for them to think it is a problem. Sometimes if the noise is faint or does not happen badly enough to duplicate on a consistent basis, we may have to go with the most probable cause. Therefore, some repairs were done to fix what was thought to have been the problem. We try very hard to fix noises that customers are concerned about but sometimes we do need their help and patience in finding them. And sometimes there are multiple issues leading to one noise. We may fix one problem, but it may not completely resolve the noise, therefore, it may result in more than one repair to completely resolve a sound. We respect our customers time and understand how inconvenient having your vehicle in service for long periods of time is. We try our best to resolve issues as efficiently and quickly as possible. We sincerely apologize that resolving your noise issue was more complicated and took as long as it did.

May 02, 2018

Another awesome truck This is the 4th vehicle I have gotten from this dealership. They always work to make sure I have what I need at a reasonable price that is within my b More

by SANDCASTLE7060
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Baxter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We appreciate the opportunity to work with you again and are glad to hear you were provided with such excellent customer service. We hope you enjoy your new vehicle!

May 01, 2018

Fast oil and Filter Change My 1st visit to Dick Scott service was fast and professional. I will return. Only issue was service is expensive at $50. I just used my points. More

by dmarq1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maddison Prether, Rob Goodlow
May 02, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review! We appreciate you taking the time to review your experience with us!

April 30, 2018

Purchase 2017 Pacifica Touring L Purchased 2017 Pacific Touring L from Alex Sky in Sales Pre-Owned Center. The vehicle was exactly what I wanted and Alex was very helpful and knowled More

by joneal05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thanks to Tim, Mgr and Steve in Business for their help., Alex Sky
May 02, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Congratulations on your new Pacifica! We are glad to hear Alex provided you with excellent customer service! We hope you enjoy your new Pacifica!

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