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Dick Scott Chrysler Dodge Jeep Ram
Plymouth, MI
2,257 Reviews
Dick Scott Chrysler Dodge Jeep Ram is part of Dick Scott Automotive Group, a family owned and operated group of dealerships & collision shops which have been serving the area communities for over 25 years. At Dick Scott, we have a shared goal of 100% Customer Satisfaction We offer a huge selection of new and pre-owned vehicles along with the most comprehensive parts and service departments in the automotive industry. Dick Scott is also proud to offer 2 state of the art Collision Centers, one in Plymouth and one in Fowlerville, that honors all insurance companies (including AAA, State Farm, Farmer’s, Frankenmuth, Progressive, Allstate, Nationwide, and more) and provides all of the latest state of the art equipment. Quick Repair Service is available for affordable cosmetic repairs and can help save money on lease turn in costs. There are several on site amenities such as drink and snack machines, cable television, baby changing station in main restroom, coloring sheets & crayons for children, children’s play area in the showroom, and free wifi. We are also within walking distance of fast food and dining restaurants, a neighborhood play area, the downtown Plymouth shopping district and Kellogg Park. Free Shuttle Service is available and rental vehicles are on site. All technicians are ASE and factory certified and available to take care of all of your vehicle needs. Our service department services all makes and models (including Ford, GM, Nissan, and more). Our factory certified new and pre- owned sales staff can help you find the vehicle you want at a price you can afford. We have developed a PTO program to help support schools (details available on our website) and are a member of the Southeastern Michigan Better Business Bureau, Canton Chamber of Commerce and Plymouth Chamber of Commerce.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 2,257 reviews
March 20, 2024
EXCELLENT experience at Dick Scott CDJR this past week! Within 2 minutes of entering the lot, Neeko George offered enthusiastic assistance in our quest for information. Neeko gladly showed us to the Hyd Within 2 minutes of entering the lot, Neeko George offered enthusiastic assistance in our quest for information. Neeko gladly showed us to the Hydro Blue 2023 Cherokee where he was able to explain features and specific offers. Neeko worked with Sales Manager, Jon Mabery, to create an attractive pricing offer with fairly evaluated trade in pricing. Neeko was attentive to all details with an appropriate level of communication prior to our return to the dealership for purchase. All details were communicated to Finance Manager, Justin Baxter, who efficiently presented all paperwork for signatures and completed within minutes. We received follow-up communication from our initial visit from both Neeko and General Manager, Jason Scott. All combined, this was a FIVE STAR experience from every angle! Submitted by a Happy JEEP Customer! More
by Happy JEEP Customer
Helpful March 18, 2024
It was a very nice experience buying this vehicle it was fast easy and fun Ty Chris at Dick Scott dodge fast easy and fun Ty Chris at Dick Scott dodge More
by fairweatherallan
Employees Worked With
March 15, 2024
Marcus Turner was extremely thorough and he kept me informed on what was happening with my financing. All in all I had a great experience. informed on what was happening with my financing. All in all I had a great experience. More
by moniquegary
Employees Worked With
March 13, 2024
I regret to inform you of the deeply unsatisfactory experience I recently endured at the service repair center at DickScott. My encounter with their service department left me profoundly disappointed a experience I recently endured at the service repair center at DickScott. My encounter with their service department left me profoundly disappointed and frustrated, prompting me to share this review to caution others against entrusting their vehicles to this establishment. The service manager could have put this situation to rest easily instead he chose to be rude, condescending, and narcissistic! There is no reasoning with Iliar My ordeal began when I brought my Jeep Grand Cherokee in for service on 3/6/2024 for a simple oil change which led the dealership to recommend other services to maintain the life of the vehicle which I agreed to which led the SUV to begin to overheat! To make matters worse, upon receiving my vehicle back after the supposed repairs, it became apparent that the problems persisted, if not worsened. Not only did the initial issues remain unresolved, but new complications arose, indicating a blatant lack of attention to detail and expertise on the part of the technicians. Furthermore, the overall customer service experience was abysmal. I was met with indifference and rudeness from the staff, who displayed a shocking lack of empathy towards my situation. Instead of offering genuine solutions or attempting to rectify their mistakes, they were dismissive and unapologetic, leaving me feeling utterly disregarded as a customer. Overall, I've had a very unpleasant experience dealing with Dick Scott service repair center. In conclusion, I cannot in good conscience recommend this service repair center to anyone seeking reliable and competent automotive service. Their incompetence, lack of professionalism, and disregard for customer satisfaction make them unworthy of trust and patronage. I urge prospective customers to explore alternative options for their vehicle servicing needs to avoid the frustration and disappointment I experienced. More
by Tenesha Dozier
Employees Worked With
March 12, 2024
Friendly staff. I got a good deal on my truck and I think they were fair and honest the whole time I got a good deal on my truck and I think they were fair and honest the whole time More
by dcvennekotter
Employees Worked With
March 11, 2024
Domic Tucci and Bill Stample addressed all my concerns and got me in my new Certified Pre-Owned Jeep. and got me in my new Certified Pre-Owned Jeep. More
by beth
March 08, 2024
Chris is very patient and caring of his customers He is phenomenal at getting the best deal for my family and Dominic was heaven sent. phenomenal at getting the best deal for my family and Dominic was heaven sent. More
by prestinak
March 07, 2024
Larry is fantastic to work with. I highly recommend him and Dick Scott for your future car needs. I highly recommend him and Dick Scott for your future car needs. More
by BG
March 05, 2024
I had a wonderfully fun and efficient experience today working with Chris! He was kind, helpful, and honest. I will definitely be sending others his way! Thanks to everyone on this fantastic team :) working with Chris! He was kind, helpful, and honest. I will definitely be sending others his way! Thanks to everyone on this fantastic team :) More
by rebes74
Employees Worked With
March 05, 2024
I am very happy with Larry and the dealership they always go out of their way go out of their way More
by anacrete
