Dick’s CJDR of Wilsonville

Terrible communication. Had my car for 3 months. Didn't do a good job making sure repairs were complete. Took forever to actually get really documents and information. Over Had my car for 3 months. Didn't do a good job making sure repairs were complete. Took forever to actually get really documents and information. Over charged for labor. More

We recently purchased a Jeep Wrangler from Dick's CJDR of Wilsonville and unfortunately what should have been an exciting experience became one of the most frustrating vehicle purchases we've ever made. T Wilsonville and unfortunately what should have been an exciting experience became one of the most frustrating vehicle purchases we've ever made. The problems started during the sales process with contradictory information about optional add-ons and financing. We were told different things by different employees regarding down payment limits, and it felt as though accurate information only emerged after we challenged what we were being told. The situation deteriorated further when attempting to follow up on commitments that had been made before the sale. Rather than receiving clear answers, we encountered assumptions, conflicting information, and an apparent lack of communication between staff members. What should have been straightforward customer service became an argument. The most disappointing part was how concerns were handled by management. During one discussion, I was lectured about an employee's personal circumstances rather than my concerns being addressed. A sales manager also attempted to argue with me about Oregon's one-party call recording laws, threatened legal action, and focused on that issue instead of resolving outstanding matters relating to the purchase. What should have been a professional conversation became unnecessarily confrontational. To their credit, Shawn Clancy, the General Sales Manager, eventually stepped in, apologized for our experience, arranged a service appointment, secured the missing second key, and handled our concerns professionally. Without his involvement, this review would likely be one star. We ultimately spent more than $30,000 on a vehicle and left feeling stressed, belittled, and disappointed. Purchasing a car should be an exciting experience, but this one was overshadowed by poor communication, lack of accountability, and unprofessional conduct from several members of the sales team. If you're considering buying a vehicle here, I would strongly recommend dealing directly with senior management from the outset. More

As always had a great experience Every time I have gone to get my Jeep serviced there I have had great customer service it feels like they always go the extra mile. to get my Jeep serviced there I have had great customer service it feels like they always go the extra mile. More

I did something stupid on my truck and needed to have it towed to xxxxx of Wilsonville. It was after closing time so I described the problem and left the remote. I got a text at 7:30 AM to let me know it towed to xxxxx of Wilsonville. It was after closing time so I described the problem and left the remote. I got a text at 7:30 AM to let me know it was being looked at. . I called later that morning an d was told it was done and come and pick it up. When I got to xxxxx it was pointed out ( in a humorous way ) that I put the floor mat over the gas pedal and that's why it wouldn't start. They had a good time having fun at me and sent me on my way with no charge. These are good people. I would trust them to be straight with me evert time. More

I messed up something on my truck , it was my fault. They made fun of me ( in a fun way) they fixed it and sent me on my way with no charge. They are good people. They made fun of me ( in a fun way) they fixed it and sent me on my way with no charge. They are good people. More

They were experienced and polite and very helpful Have nothing else to say at this point nothing else to say at this point More

Broke 2 of my luggage nuts ,never rotated tires, charged me for the rotation anyways me for the rotation anyways More

I recently brought my vehicle in for a recall service, and the experience was top-notch from start to finish. Scheduling was seamless, they stuck strictly to the promised timeline, and the handover was qu and the experience was top-notch from start to finish. Scheduling was seamless, they stuck strictly to the promised timeline, and the handover was quick and hassle free. Everything was handled professionally with zero issues...highly recommend their service team More

Got the work done in the short timeframe I had available and kept me informed along the way. and kept me informed along the way. More

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