Dick’s CJDR of Wilsonville

I had scheduled an appointment but for some reason it was never secured. Came into the dealership and they were able to take my Jeep in right away. Had the parts and fixed the problem. The only reason I’m never secured. Came into the dealership and they were able to take my Jeep in right away. Had the parts and fixed the problem. The only reason I’m giving a 4 star is that I called the dealership several times and Joni e answered in the service department. T forced me to come to the dealership and when I went into the service area there weee 3 individuals working, none of which weee in the phone. Little frustrating I couldn’t get someone over the phone vs. having to drive into the dealership to get this scheduled. More

The service took 1 hour to do an oil change and 15-point inspection, which is about 45 minutes too long compared to others. I was brought in with a coupon (3 oil changes for $149) where I was told that you inspection, which is about 45 minutes too long compared to others. I was brought in with a coupon (3 oil changes for $149) where I was told that you end up not saving any money, so it was pretty much a bait-and-switch marketing ploy—but I fell for it. Then I was told on my 30K maintenance service, it would not be $131.30 like my official Scheduled Services printout they sent me. (I'm guessing this follows Jeep's recommendations.) I was told it was going to be around $1,200 to get a few additional recommended services! I don't 4x4. I just drive in the city with lots of calm freeway travel. And it's only the 30K. My issue is that if you're going to PRINT something, why not print the TRUTH? Why not be accurate in what you're advertising and quoting? Adding nearly $1,000 to your next service is a huge difference. I was told if I didn't get the extra services, my warranty would not be honored. I went home and looked it up and that clause is nowhere to be seen, so I find that dubious. In fact, other mechanics told me to 100% avoid the extra services but advised me to talk to a non-dealer specialist. I may or may not do that because there are a couple of advantages to going to a dealer. However, this 2 star review would turn into a 5 star if Dicks CJDR of Wilsonville were just more accurate and transparent. The service is fine, it's just the revenue model I'm questioning. More

completely INCOMPETENT service department. they will likely destroy your vehicle. I will never do business with xxxxx again they will likely destroy your vehicle. I will never do business with xxxxx again More

I got there, got in quickly, got my truck serviced and got out quickly. My usual service advisor (who is great) was out and Avelino helped me right away and took great care of me. got out quickly. My usual service advisor (who is great) was out and Avelino helped me right away and took great care of me. More

This dealership helped me in ways I didn’t even know I needed help with! They made sure to get me out of my previous lease and finance my dream car! needed help with! They made sure to get me out of my previous lease and finance my dream car! More

The work was completed on schedule and within the budget as promised by the staff! as promised by the staff! More

Good Good Good Good Good Good Good Good Good Good This is annoying ...Shouldn't have to do this as a customer. is annoying ...Shouldn't have to do this as a customer. More

Jaret and Andy were great helping me trade in on a new RAM. Looking forward to working with these guys again. Second purchase in last 3 months and both experiences smooth and easy. Thanks guys! - JJ RAM. Looking forward to working with these guys again. Second purchase in last 3 months and both experiences smooth and easy. Thanks guys! - JJ More

I had a good experience. Service was timely, friendly and received continuous updates on my vehicles service repairs. Thank you. Service was timely, friendly and received continuous updates on my vehicles service repairs. Thank you. More

Was an amazing experience, with no pressure and the delivery make it over the top! Would highly recommend! delivery make it over the top! Would highly recommend! More