Dick’s CJDR of Wilsonville

I was initially informed the repair on my vehicle would take "a few days". After an up-sell for additional services that may or may not have been necessary, I was told because the parts were located near e take "a few days". After an up-sell for additional services that may or may not have been necessary, I was told because the parts were located near each other on the vehicle, the additional repair would only add "a few more days". In total, I was told "a few days" on no less than 3 occasions. On each of these occasions, I had to proactively call and request a status update as none was otherwise provided, despite the prolonged timelines. Ultimately, the service on my vehicle took 3 weeks. Upon retrieval of my vehicle, there was no discount, no apology, nor even any recognition that anything atypical had transpired. Further, the passenger side of the vehicle was covered top to bottom with bird xxxxxxxxx. On the drive home, the repaired part began making unusual noises, so I suspect I will have to bring it in for yet another round of repairs. We will be taking all future business elsewhere. More

We were travelling from Canada en route to Mexico and experienced a fuel leak. We contacted 4 different shops, and only Dick’s was able to help. From the moment we first called, we were treated with car experienced a fuel leak. We contacted 4 different shops, and only Dick’s was able to help. From the moment we first called, we were treated with care and a sense of urgency. The whole team was excellent; they fit us into their schedule, diagnosed the problem, ordered the parts and had us back on the road in two days! A huge shout out to Tyler - he was awesome! Thank you so much! More

Ryan made the buying process quick and easy, treating us with respect the whole time and letting us come to a decision on our own with no pressure. Was able to work out a deal and get me into a very nice tr with respect the whole time and letting us come to a decision on our own with no pressure. Was able to work out a deal and get me into a very nice truck. Looking forward to working with Ryan again for any future vehicle purchases. More

I appreciate the short wait while work is being done. Reliable work. Can recommend. Excellent. Reliable work. Can recommend. Excellent. More

The dealership is fine. Quite professional. These surveys, however, are becoming a nuisance and I can do without them. If I have issues, I will deal with dealer staff dir Quite professional. These surveys, however, are becoming a nuisance and I can do without them. If I have issues, I will deal with dealer staff directly. More

Kassidy was extremely helpful, considerate & amazing through the whole process! Highly recommend coming to her for service. BEST experience I’ve ever had at a Dealerships Service Department! through the whole process! Highly recommend coming to her for service. BEST experience I’ve ever had at a Dealerships Service Department! More

Great pricing and were able to work with me where it was needed. The car was perfectly prepared beforehand and was ready to go! I really appreciated Raymond’s willingness to work with me on the price and hi needed. The car was perfectly prepared beforehand and was ready to go! I really appreciated Raymond’s willingness to work with me on the price and his preparation in getting the vehicle ready. More

While the issue wasn’t resolved I don’t hold that against Eric or the dealership. Perhaps keeping the vehicle longer would have helped find the issue. Eric or the dealership. Perhaps keeping the vehicle longer would have helped find the issue. More

Had a good time, loved the indoor show room, popcorn was great also, would return in future great also, would return in future More

Got the job done pretty quickly. Didn’t know we had recalls but they did Didn’t know we had recalls but they did More