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Dick’s CJDR of Wilsonville

Wilsonville, OR

4.4
2,094 Reviews

25600 Southwest Parkway Center Drive

Wilsonville, OR

97070

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2,094 Reviews of Dick’s CJDR of Wilsonville

October 07, 2024

Updated review! Although I had a couple bad experiences during my last two visits, Drew Pierce really listened to my concerns and provided much transparency in expl More

by carrie13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Pierce
Oct 09, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your updated review! I genuinely appreciate your feedback and am thrilled to hear that I was able to address your concerns and restore your faith in Dick's Chrysler Jeep Dodge of Wilsonville. It’s great to know you've had a positive experience with us over the years and that you plan to continue using us for your automotive needs. We look forward to continuing to provide you with best-in-class service in the future! Thank you for being a valued customer! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

October 07, 2024

Oil change took about the right amount of time. Kylie made some good recommendations. Overall a positive experience. More

by Scott V.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Jimenez, Kylie Lima
Oct 09, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you, Scott! We truly appreciate your feedback and are glad to hear that Kylie was able to provide you with good recommendations during your oil change. At Dick's Chrysler Jeep Dodge of Wilsonville, we strive to deliver a positive experience for our customers. We look forward to seeing you again for your next service! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

October 07, 2024

Dropped off vehicle the night before service. On day of appointment received no calls or any status. Called dealer day after appointment spoke to Eric was told he would walk out to tech and call More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Austin, Kassidy Donado
Oct 09, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us. I appreciate your feedback and understand your concerns regarding the communication throughout your vehicle's service at Dick's Chrysler Jeep Dodge of Wilsonville. It's important to me that our customers feel informed and valued during their visit. I will aim to improve on our communication processes to ensure clear updates in the future. If there's anything further you would like to discuss, please don't hesitate to reach out to me directly. We hope to provide you with a better experience next time! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

October 07, 2024

I wanted the heater fix it still doesn’t blow heat out like it when it was new More

by molallamasonry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kassidy Donado
Oct 09, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your feedback. I understand your concern about the heater not blowing heat as it did when it was new. I appreciate you bringing this to my attention. I encourage you to reach out to me at Dick's Chrysler Jeep Dodge of Wilsonville so I can address this issue for you and ensure your vehicle is performing at its best. Your satisfaction is important to me! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

October 05, 2024

Sierra was wonderful helping me make a more knowledgeable decision with my next vehicle purchase. Will happily come back to this dealership! More

by mxer433
Recommend Dealer
Yes
Employees Worked With
Sierra Banks, Chris Red
Oct 08, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for the great review! I'm thrilled to hear that Sierra was able to assist you in making a knowledgeable decision for your next vehicle purchase. At Dick's Chrysler Jeep Dodge of Wilsonville, I strive to provide excellent customer service, and I look forward to welcoming you back again! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

October 04, 2024

The quotes and actual costs are misleading and even can’t be explained which is frustrating. I was quoted for a brake flush service and when I got the bill I paid for the quote plus I had to pay on top of th More

by mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kylie Lima
Oct 07, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us. I understand your concerns regarding the brake flush service and the additional charges you encountered. At Dick's Chrysler Jeep Dodge of Wilsonville, we strive for transparency in our pricing and appreciate your feedback as it helps us improve our services. I encourage you to contact me directly so I can address this matter further. Your satisfaction is important to us, and we hope to regain your trust. Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

October 03, 2024

Worked with me to make a bad situation better and I'm grateful to them. More

by SheDevil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Pierce, Michael Kinney
Oct 04, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your kind words! We at Dick's Chrysler Jeep Dodge of Wilsonville are glad to hear that we could turn your experience around. Your gratitude means a lot to us. We look forward to serving you again in the future! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

October 03, 2024

Prompt and courteous service. Very comfortable waiting area. Have been going to them for service since 2016. More

by lindampiland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, I am bad at remembering names
Oct 04, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! We're thrilled to hear that you've enjoyed prompt and courteous service at Dick's Chrysler Jeep Dodge of Wilsonville since 2016. It's great to know you appreciate our comfortable waiting area. We look forward to continuing to serve you in the future! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

October 02, 2024

.Very helpful crew helped me shut my broken sun roof. Chose not to repair but crew were great. More

by KIMBERLYCHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Oct 04, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you, Kimberly, for your kind words! We appreciate you taking the time to recognize our helpful crew at Dick's Chrysler Jeep Dodge of Wilsonville. If you ever need assistance in the future or decide to get that sunroof looked at, we’re here to help. We look forward to seeing you again! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

October 02, 2024

Staff were friendly. I arrived for an express oil change and was told an hour to 90 minutes. Two hours later still not finished. Later had additional fluids changes and w More

by ctray67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kylie Lima
Oct 04, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us. I understand that waiting longer than expected for your express oil change was frustrating, and I appreciate your feedback regarding our service times. At Dick's Chrysler Jeep Dodge of Wilsonville, I strive for efficiency without compromising quality. I also acknowledge your concerns about the credit card processing fee. I appreciate your feedback and will take it into account as we continually work to enhance our customer experience. If you have any further questions or concerns, please feel free to reach out to me directly. Thank you for choosing Dick's Chrysler Jeep Dodge of Wilsonville, and I hope to better serve you in the future. Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

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