Dick’s CJDR of Wilsonville

Great Customer Serrvice and Follow up I have been having my Jeep serviced at this Dealership and Kevin Ames was my first Service Advisor and after he was gone Steve Ruff took over my accou I have been having my Jeep serviced at this Dealership and Kevin Ames was my first Service Advisor and after he was gone Steve Ruff took over my account and helped me with some of the issues that I have had and started before Steve became my service advisor. He has been very friendly and professional during the process and always kept me informed and tried to find the best solution for my problems. He is a very honest and knowledgeable Service Advisor and I would highly recommend him. Thank you for your help, More

Dismal vehicle service, even worse customer service We had an issue with our new Ram and was excited when they built the dealership/service center closer to our house. We quickly realized that they were We had an issue with our new Ram and was excited when they built the dealership/service center closer to our house. We quickly realized that they were not the greatest, and then it got worse. The service managers that we've dealt with were incredibly condescending and rude. They lied to my face and then tried to tell me they "did me a favor" by not addressing the issue the first time. I will never go back, and I've heard at least three others say the same.... On the up side, the best advice I received was standing in their service line. It was from another patron that told me they had the same issue, told me EXACTLY what was wrong (to which our service manager ignored and said wasn't our problem), and then said they had to go to Beaverton Jeep/Chrysler/Dodge to get if fixed. I asked why he came back and he said that he bought his vehicle at the dealership with an upkeep package and that he had to continue getting his oil changed there for the discount. Long story short, after THREE trips to Wilsonville and TWO deductible payments that didn't fix the issue, I took my truck to Beaverton. They fixed it the first time, AND worked with our extended warranty to have it included in one of the previous service reports (no additional deductible payment). If you have any other options, take your vehicle elsewhere. More

Service appointment This is the only place I will have service my truck, and the advisor staff is one of the main reasons why. Excellent customer service! This is the only place I will have service my truck, and the advisor staff is one of the main reasons why. Excellent customer service! More

Top Notch Services Team I have had a couple of dodge Ram’s through the years and I have always used Wilsonville Chrysler Jeep Dodge Ram for my repairs and purchases and I hav I have had a couple of dodge Ram’s through the years and I have always used Wilsonville Chrysler Jeep Dodge Ram for my repairs and purchases and I have not been disappointed in any of the service teams estimates or the customer service. Top Notch Team. More

Service Advisor Rafael Vera Most Extremely Dishonest Rafael cause the waste of seven hours of my time and six hours of the mechanic's time by not properly informing the mechanic. Rafael blatantly lied to Rafael cause the waste of seven hours of my time and six hours of the mechanic's time by not properly informing the mechanic. Rafael blatantly lied to me about services done. More

Fast and efficient I recently had my oil changed at this dealership/service center. Adam provides stellar service and was personable, which is essential in developing re I recently had my oil changed at this dealership/service center. Adam provides stellar service and was personable, which is essential in developing repeat customers. More

Willing to work hard for your business! I bought my first car here a year ago and came in to upgrade. The process was just as easy as it was last time! They worked hard to get me what I want I bought my first car here a year ago and came in to upgrade. The process was just as easy as it was last time! They worked hard to get me what I wanted and I left happy in my new jeep! Cameron Basta was the salesman who showed me around and he was so easy going and easy to work with. More

Great Job! Kevin never fails, solid dude with a great attitude! Great asset to the Findlay service team. I look forward to working with him for many years to com Kevin never fails, solid dude with a great attitude! Great asset to the Findlay service team. I look forward to working with him for many years to come! More

Oil Change and Diangnositics. Was my first quick efficient oil change here, most times have been fairly sluggish, not bad. Was quick and painless, even gave me a list of what neede Was my first quick efficient oil change here, most times have been fairly sluggish, not bad. Was quick and painless, even gave me a list of what needed to be done. Thanks to Kevin, good work all around. More

Car servicing Added a tow hitch and completed our 60k service. Great customer service! Went well and appreciated the communication and service to the vehicle. They Added a tow hitch and completed our 60k service. Great customer service! Went well and appreciated the communication and service to the vehicle. They also added a car wash to the car service. More