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Dick’s CJDR of Wilsonville

Wilsonville, OR

4.4
2,093 Reviews
Call Dealership (503) 506-2034
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25600 Southwest Parkway Center Drive

Wilsonville, OR

97070

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2,093 Reviews of Dick’s CJDR of Wilsonville

January 15, 2024

I was kept informed of the progress being made on my vehicle. I will continue to have this dealership work on my vehicle. More

by hd84fx
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Adam Denning
Report | Print
Jan 17, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you so much for your review! Happy customers are our goal and our mission at Dick's Chrysler Jeep Dodge of Wilsonville, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let me know. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 15, 2024

I travel an hour, and pass numerous other Ram service providers, so I can get my truck serviced at Dick's of Wilsonville. They always get my truck in at my appointment time, and do my required service fo More

by hughes63
Recommend Dealer
Yes
Employees Worked With
Ron
Report | Print
Jan 17, 2024 -

Dick’s CJDR of Wilsonville responded

I appreciate your input, Hughes. I'm glad to hear that you are consistently impressed with the service we offer here at Dick's Chrysler Jeep Dodge of Wilsonville. If there is anything more I can do for you please come back and see us any time! Take care! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 15, 2024

From the moment I called in to the time I picked up my vehicle, the support was felt through the kindness and understanding of each member I encountered in the service department. They were thorough in ex More

by Paigejean24
Recommend Dealer
Yes
Employees Worked With
Ben
Report | Print
Jan 17, 2024 -

Dick’s CJDR of Wilsonville responded

Paige, thanks for this great review! I can't tell you enough how much I appreciate our service team. They do a fantastic job and I am very happy that they were there to take care of you! Thank you again and I look forward to working with you in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 14, 2024

Easy same day service for my oil change. Ben kept me updated all the way through. More

by Tyler Chang
Recommend Dealer
Yes
Employees Worked With
Ben
Report | Print
Jan 17, 2024 -

Dick’s CJDR of Wilsonville responded

Hi Tyler, and thanks for your kind words! I appreciate our team here at Dick's Chrysler Jeep Dodge of Wilsonville and I am thrilled that they have taken care of you and accommodated your needs. I strive to keep our guests satisfied and I'm very happy to hear that this was achieved with you. Thank you again! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 14, 2024

Turned a bad situation with my daughter's Jeep Liberty into a good one. Even help my wife and daughter get the vehicle the rest of the way into service when it died barely inside your parking lot while th More

by garthhepler14
Recommend Dealer
Yes
Employees Worked With
Ben
Report | Print
Jan 18, 2024 -

Dick’s CJDR of Wilsonville responded

At Dick's Chrysler Jeep Dodge of Wilsonville, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. I am very pleased we were able to assist you and your family, and I hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 13, 2024

It was awesome Adam got my truck in and taken care of and answered all of my many questions. He goes out of his way to provide good customer service . More

by KATHILAMM
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Adam Denning
Report | Print
Jan 17, 2024 -

Dick’s CJDR of Wilsonville responded

Kathilamm, I am truly grateful for this awesome review! I am thrilled that Adam was able to take care of you. He is a great asset to our team and I appreciate him for providing you with the customer service that you deserve. Thank you again and I look forward to the opportunity to work with you again in the future. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 13, 2024

They were willing to stay late and get the job done. I was impressed with the dealership. More

by iaisaacs2
Recommend Dealer
Yes
Employees Worked With
Joshua DeLaunay, Joshua DeLaunay
Report | Print
Jan 17, 2024 -

Dick’s CJDR of Wilsonville responded

I am elated to hear about your positive experience! Our team works very hard to put customers first. I look forward to helping you again in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 13, 2024

Poor communication unfortunately Still waiting for response to take care my vehicle Please let Adam know when my vehicle going to be taking care More

by jl81681
Recommend Dealer
No
Employees Worked With
Adam Denning, Adam Denning
Report | Print
Jan 17, 2024 -

Dick’s CJDR of Wilsonville responded

I'm disappointed to hear about your experience, and I'd like to understand more about it. Please contact me so we can work towards a resolution. I look forward to hearing from you. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Jan 17, 2024 -

jl81681 responded

Dear Ryan, Thank you for your response. As you should know by now, the ram pickup I purchased from your dealership and Been in your service department many many times in the past year. I’m still having the same issues with my truck that started showing up since day 1. I have been back so many times that I believe the service department is tired of seeing me. . Ryan, this is really disappointing to me after i purchase 3 vehicles When I purchased the truck from you guys overpriced btw I did so with the confidence that it’s was a brand new vehicle and I wouldn’t need to spend time and money constantly repairing it. Although the service work is covered under warranty I have spent countless hours away from work bringing the truck back time and time again. If you truly want to resolve this issue you need to refund my cost I have into the truck. I will buy something else from you that is less complicated and not customized.  I need reliable transportation This is all I want but I believe this should be done transparently and should not be a profit center. I came to your company with the expectation of dealing with an honest and ethical business. I don’t think I have caused any of the disappointments I am dealing with now.  I await your decision as to how we can resolve this unpleasant issue where we can end up with a fair and equitable relationship for yeas to come . I await your proposal. Thank you Luis  

Jan 17, 2024 -

jl81681 responded

Please let me know if you happy to discuss this matter in person more than to stop by at your convenience I can explain better the situation. Have a great day

January 13, 2024

We were missing a key fob and didn't get the Serius XM radio station they said we would get. More

by LARRYREED695
Recommend Dealer
Yes
Employees Worked With
Joshua DeLaunay, Joshua DeLaunay
Report | Print
Jan 17, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your feedback, Larry. I appreciate you taking the time to write this review and would like to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 12, 2024

They were efficient and friendly I will go back again as need arises That's all More

by Jf
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Adam Denning
Report | Print
Jan 17, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you so much for your glowing review! I'm delighted to hear that you had a positive experience with us. Your kind words mean a lot to our team, and we can't wait to welcome you back soon. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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