Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Dick’s CJDR of Wilsonville

Wilsonville, OR

4.4
2,098 Reviews
Call Dealership (503) 506-2034
View Awards

25600 Southwest Parkway Center Drive

Wilsonville, OR

97070

Directions

By Type

2,098 Reviews of Dick’s CJDR of Wilsonville

January 13, 2024

It was awesome Adam got my truck in and taken care of and answered all of my many questions. He goes out of his way to provide good customer service . More

by KATHILAMM
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Adam Denning
Report | Print
Jan 17, 2024 -

Dick’s CJDR of Wilsonville responded

Kathilamm, I am truly grateful for this awesome review! I am thrilled that Adam was able to take care of you. He is a great asset to our team and I appreciate him for providing you with the customer service that you deserve. Thank you again and I look forward to the opportunity to work with you again in the future. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 13, 2024

They were willing to stay late and get the job done. I was impressed with the dealership. More

by iaisaacs2
Recommend Dealer
Yes
Employees Worked With
Joshua DeLaunay, Joshua DeLaunay
Report | Print
Jan 17, 2024 -

Dick’s CJDR of Wilsonville responded

I am elated to hear about your positive experience! Our team works very hard to put customers first. I look forward to helping you again in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 13, 2024

Poor communication unfortunately Still waiting for response to take care my vehicle Please let Adam know when my vehicle going to be taking care More

by jl81681
Recommend Dealer
No
Employees Worked With
Adam Denning, Adam Denning
Report | Print
Jan 17, 2024 -

Dick’s CJDR of Wilsonville responded

I'm disappointed to hear about your experience, and I'd like to understand more about it. Please contact me so we can work towards a resolution. I look forward to hearing from you. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Jan 17, 2024 -

jl81681 responded

Dear Ryan, Thank you for your response. As you should know by now, the ram pickup I purchased from your dealership and Been in your service department many many times in the past year. I’m still having the same issues with my truck that started showing up since day 1. I have been back so many times that I believe the service department is tired of seeing me. . Ryan, this is really disappointing to me after i purchase 3 vehicles When I purchased the truck from you guys overpriced btw I did so with the confidence that it’s was a brand new vehicle and I wouldn’t need to spend time and money constantly repairing it. Although the service work is covered under warranty I have spent countless hours away from work bringing the truck back time and time again. If you truly want to resolve this issue you need to refund my cost I have into the truck. I will buy something else from you that is less complicated and not customized.  I need reliable transportation This is all I want but I believe this should be done transparently and should not be a profit center. I came to your company with the expectation of dealing with an honest and ethical business. I don’t think I have caused any of the disappointments I am dealing with now.  I await your decision as to how we can resolve this unpleasant issue where we can end up with a fair and equitable relationship for yeas to come . I await your proposal. Thank you Luis  

Jan 17, 2024 -

jl81681 responded

Please let me know if you happy to discuss this matter in person more than to stop by at your convenience I can explain better the situation. Have a great day

January 13, 2024

We were missing a key fob and didn't get the Serius XM radio station they said we would get. More

by LARRYREED695
Recommend Dealer
Yes
Employees Worked With
Joshua DeLaunay, Joshua DeLaunay
Report | Print
Jan 17, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your feedback, Larry. I appreciate you taking the time to write this review and would like to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 12, 2024

Very positive. Joshua listened and helped address concerns and issues. Will done. Great job Joshua More

by philmaloy
Recommend Dealer
Yes
Employees Worked With
Joshua DeLaunay, Joshua DeLaunay
Report | Print
Jan 17, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your great review! We're glad that Joshua could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 12, 2024

Got my car in and out of service as promised Very informative when I asked Ricky about another issue I have about my truck More

by ginny5055
Recommend Dealer
Yes
Employees Worked With
Ricky
Report | Print
Jan 17, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for providing this amazing feedback! Our team really appreciates your comments and we hope that you will visit us again soon! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 12, 2024

They were efficient and friendly I will go back again as need arises That's all More

by Jf
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Adam Denning
Report | Print
Jan 17, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you so much for your glowing review! I'm delighted to hear that you had a positive experience with us. Your kind words mean a lot to our team, and we can't wait to welcome you back soon. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 12, 2024

Consistently disappointed with this dealer – no updates, constant follow-ups, last time waited until 4 pm for a response. Dealt with issues on deductible, had to show texts to avoid charges. Manager disagre More

by kay.jason87
Recommend Dealer
No
Employees Worked With
Katie Henry, Katie Henry
Report | Print
Jan 16, 2024 -

Dick’s CJDR of Wilsonville responded

On behalf of our dealership, I appreciate you bringing these issues regarding your recent visits to our attention, Kay. We strive to ensure an excellent experience and would appreciate the opportunity to hear more about what happened. Please contact me directly at your convenience. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 12, 2024

I really appreciated how quickly they were able to complete my oil change as well as my request to remove the car seat anchor plastic cups so I could do a deeper clean that my dog left for me. More

by CHRISTIDODGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cepeda
Report | Print
Jan 17, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for the positive feedback. I'm very happy to hear that you enjoyed your visit here with us at Dick's Chrysler Jeep Dodge of Wilsonville. I am driven to offer great customer care and I strive to provide the best service experience. Thank you again and I hope to see you again soon! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 12, 2024

Repair was completed on time and for the estimated price. It was a pleasant surprise to have my car washed and cleaned inside. More

by HANKPETRICH
Recommend Dealer
Yes
Employees Worked With
Ben
Report | Print
Jan 17, 2024 -

Dick’s CJDR of Wilsonville responded

I am glad to hear you enjoyed your recent visit to our service department. At Dick's Chrysler Jeep Dodge of Wilsonville we believe clean cars make happy customers and I am pleased to hear you appreciated your car wash! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

1
...
48
49
50
...
210