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Dick’s CJDR of Wilsonville

Wilsonville, OR

4.4
2,091 Reviews
Call Dealership (503) 506-2034
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25600 Southwest Parkway Center Drive

Wilsonville, OR

97070

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2,091 Reviews of Dick’s CJDR of Wilsonville

February 03, 2025

The staff at WCJDR are awesome. Very friendly and knowledgeable. I enjoy doing business with them. More

by deansilfies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua DeLaunay, Eric Austin
Report | Print
Feb 05, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your kind words! We're thrilled to hear about your positive experience with our team at Dick's Chrysler Jeep Dodge of Wilsonville. Our staff takes pride in providing friendly and knowledgeable service, and we truly appreciate your support. We look forward to assisting you again in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 03, 2025

Kylie did a great job of keeping me up to date on the status of the repairs. The diagnosis and actual repairs were quite fast. The only issue is the time required to obtain parts. It took almost a week t More

by kevin_king1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kylie Lima, Michael Johnston
Report | Print
Feb 05, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you, Kevin, for your wonderful feedback! We’re thrilled to hear that you had a positive experience with the repair process at Dick's Chrysler Jeep Dodge of Wilsonville. It's great to know that you appreciated Kyle's communication and the speed of the repairs. We understand that waiting for parts can be frustrating, and we appreciate your understanding in that regard. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. We look forward to seeing you again! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 01, 2025

Both ladies were polite but did not pay attention to my questions. I was trying to get price for my windshield and the first person after listening asked me to wait for the second person who would be helpi More

by Javier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not recall , Brianna Heddings
Report | Print
Feb 04, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you, Javier, for sharing your experience with us. I appreciate your feedback regarding the attentiveness of our team during your visit. At Dick's Chrysler Jeep Dodge of Wilsonville, I strive to ensure all customer inquiries are addressed promptly and accurately. I encourage you to reach out to me directly so I can assist you further with your windshield needs. Your satisfaction is important to me, and I hope to have the opportunity to serve you better in the future. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 31, 2025

Charged $30 more than quoted and would not return calls twice when asked about it. More

by KENNETHGOODELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kylie Lima
Report | Print
Feb 03, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your feedback, Kenneth. We understand your concerns regarding the charge and the communication issues you experienced. At Dick's Chrysler Jeep Dodge of Wilsonville, we strive to provide clear and consistent service. Please reach out to me directly so we can address your concerns and work towards a resolution. Your experience is important to us. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 31, 2025

Kylie was/is wonderful! She was courteous and professional, taking the time to thoroughly explain the nature of the recall and the steps they’d take to correct the issue. Sh More

by Ron_Chris_D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kylie Lima
Report | Print
Feb 03, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your fantastic review! We're thrilled to hear that Kylie provided you with exceptional service and made your experience at Dick's Chrysler Jeep Dodge of Wilsonville so positive. It’s great that we could address your recall efficiently and exceed your expectations. We look forward to serving you again in the future! Safe travels, and see you next time! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 31, 2025

Very fast and friendly service. Nice folks here! It's a change from other dealers in other states, so thanks for being awesome at customer satisfaction! More

by kassandra.flores
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Heddings
Report | Print
Feb 03, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you, Kassandra! We truly appreciate your kind words about the fast and friendly service at Dick's Chrysler Jeep Dodge of Wilsonville. It's wonderful to hear that you had such a positive experience with us. We look forward to seeing you again and continuing to provide excellent customer satisfaction! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 31, 2025

Helpful and friendly staff. Always going above and beyond to make their customers are taken care of! More

by droppsry14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassidy Donado
Report | Print
Feb 03, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful feedback! We greatly appreciate your kind words about our helpful and friendly staff at Dick's Chrysler Jeep Dodge of Wilsonville. It's our goal to go above and beyond for our customers, and we're thrilled to hear that you felt well taken care of. We look forward to welcoming you back next time! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 31, 2025

Great service, exceptional follow up and communication while vehicle is being serviced and when completed More

by Scrufty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassidy Donado
Report | Print
Feb 03, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful feedback! We're thrilled to hear that you experienced great service and appreciated our follow-up and communication during your vehicle's service at Dick's Chrysler Jeep Dodge of Wilsonville. We look forward to serving you again in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 31, 2025

Kylie was very knowledgeable and kept me informed of what was happening with my car More

by hoov67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kylie Lima
Report | Print
Feb 03, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your positive review! We're thrilled to hear that you had an excellent experience with Kylie at Dick's Chrysler Jeep Dodge of Wilsonville. It's great to know she kept you informed about your car. We appreciate your feedback and look forward to seeing you again! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 27, 2025

Wait time was long, and they didn't address a note I had on the service appointment request from the website. But could be worse I suppose. More

by jasee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felicia Langford
Report | Print
Jan 29, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your feedback. We appreciate your understanding regarding the long wait time and the oversight with your service appointment note. At Dick's Chrysler Jeep Dodge of Wilsonville, we strive to provide the best experience possible for our customers. Please feel free to contact us directly so we can address your concerns and ensure a better experience next time. We look forward to hearing from you! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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